Hello Simon,
We apologize for the inconvenience caused. We would like to inform you that your replacement has been initiated. An email containing the replacement order details has been sent to your registered email address.
Meanwhile, if you have any further query, please feel free to visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regards,
Crucial,
Hello Jordi,
Thank you for choosing Crucial and for sharing your feedback.
I am sorry to hear about your latest experience with us. Since this was an organic review we do not have any more information or way to look into this matter further. I have requested more information from you and if you could kindly reply to that we would be more than happy to investigate this further and reach out to you as needed.
Thanks again for your business and feedback and hope you have a great rest of your day!
Meanwhile, if you have any further query, please feel free to reach out to us.
You can also visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regards,
Crucial
Hello Brian,
We are very sorry to know that you are experiencing issue to install SSD and SSD registration. We are reviewing the order details on priority and shall contact directly on your registered email address.
Meanwhile, if you have any further query, please feel free to visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regards,
Crucial
B
Brady · 写过 1 条评价 · 体验于 2025-11-12 ·
★★★★★
虚假广告。与 Mac 不完全兼容
Crucial 错误地宣传他们的硬盘与 Mac 兼容。客户服务除了擦除驱动器之外没有其他解决方案，这是不可接受的，并且可能仍然无法工作。网上关于这个问题的抱怨不断。苹果支持网站上有四页关于 Mac 兼容性问题的投诉。我有四个重要的驱动器。我正在联系任何我认为对销售至关重要的商家，例如亚马逊，以提请他们注意这些驱动器并不“轻松地与 Mac 兼容”（亚马逊上的广告是这样的）。 Crucial 没有 Mac 上的固件更新选项。仅限 Windows。如果您无法使用 Mac 更新固件，则它与 Mac 不完全兼容。
更新：要求提供更多信息的回复分散了人们对事实的注意力，即他们无法纠正该驱动器无法在最新的 Mac OS26 上可靠工作的事实。而且无法使用 Mac 计算机更新固件，因此这些驱动器并不像宣传的那样“轻松兼容 Mac”。与 Crucial 通了 1 小时 22 分钟的电话，甚至无法尝试不涉及擦除磁盘的修复，并且无法保证它会起作用。
更新：收到 Crucial 发来的电子邮件，通知我实际上可以更新 Mac 上的固件。
在与客户服务的 1 小时 22 分钟通话中并未提及这一点。原因大概如下。
仅当您的 MAC 是 2012 年或更早版本时，您才可以使用 MAC 安装固件。
要在这些设备上安装固件更新，您需要一台带有内部 SuperDrive 的 Mac。最后一款配备内置 SuperDrive 的 MacBook 于 2012 年发布。
2025 年 11 月 18 日更新：收到一封电子邮件，称可能需要很长时间才能更新 Mac 上的固件。
但前提是您的 Mac 带有内置 SuperDrive。
Mac 用户可能会考虑针对此处和其他地方的投诉数量提起集体诉讼。
现在看来他们正在删除我在他们网站上留下的评论。没问题，因为我会尽可能留下评论。这家公司不值得信任。
更新，以下是 Crucial 通过电子邮件发送给我的实际段落：
“请注意，Mac 上的 Crucial SSD 尚未发现兼容性问题。所有 SSD 在推荐用于任何系统之前都经过 Crucial 彻底测试。”
“我们的产品设计为与 macOS 配合使用，许多客户成功地在 Mac 设备上使用它们。但是，某些高级功能（例如固件更新）目前需要 Windows 环境。这是由于 macOS 的技术限制，阻止我们在本机提供相同的更新过程。我们认识到这可能会令人沮丧。”
我的回应：
第一段：购买了此驱动器但它无法工作的 Mac 的所有人对这里所说的有何感受？
Crucial 绝对不可能不了解 Mac 用户所遇到的问题。彻头彻尾的谎言。
第 2 段：“许多客户在 Mac 设备上成功使用了它们”所以这听起来像是承认它适用于许多客户但不是全部的 Mac 客户。希望如果你购买了它，你就是他们为之工作的众多 Mac 用户中的幸运者之一，而不是那些不为他们工作的 Mac 用户之一。
然后试图责怪苹果公司不知道如何或不关心为 Mac 制作固件安装程序。我有很多设备可以通过 Mac 更新固件。
联邦贸易委员会 (FTC) 强制执行广告法的真实性，要求广告真实且不具有误导性。如果企业参与虚假广告，联邦贸易委员会可以采取行动，包括发出警告信或追究法律处罚。
回复关键回复：
首先，如果这条评论现在还活着供其他人看到，几天后就会被删除。这是因为我没有回应 Crucial 所谓的获取更多信息的请求。他们试图说他们需要更多信息，但 1 小时 22 分钟的电话给了他们充足的机会来获取现在要求的所有信息。我并不期待解决方案，因为他们提供的解决方案对于我和其他人在处理该产品时遇到的问题是不可接受的。 Crucial 目前唯一可接受的回应是，当其产品无法可靠兼容并且他们知道这一点时，停止所有提及其产品与 Mac 兼容的内容。
每次我看到他们的产品出售时，我都会留下适当的评论，并联系网站管理员，告知他们网站上的错误信息。
他们可以继续尝试删除我的评论，但 Crucial 永远不会不在我的关注范围内，我将尽一切努力查明真相。
Crucial.com 回复2025-11-18
Hello Brady,
Thank you for purchasing from the Crucial website and for your feedback.
I am sorry to hear about your latest experience with us. Since this was an organic review we do not have any more information or way to look into this matter further. I have requested more information from you and if you could kindly reply to that we would be more than happy to investigate this further and reach out to you as needed.
Thanks again for your business and feedback and hope you have a great rest of your day!
Meanwhile, if you have any further query, please feel free to reach out to us.
You can also visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regards,
Crucial
Hello Howard,
Thank you for purchasing from the Crucial website and for your feedback.
I am sorry to hear about your latest experience with us. Since this was an organic review we do not have any more information or way to look into this matter further. I have requested more information from you and if you could kindly reply to that we would be more than happy to investigate this further and reach out to you as needed.
Thanks again for your business and feedback and hope you have a great rest of your day!
Meanwhile, if you have any further query, please feel free to reach out to us.
You can also visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regards,
Crucial
Hello Andrrew,
We have already submitted a request to our concerned team to generate a prepaid shipping label for the return of the faulty RAM. Once the label is ready, you will receive an email directly from them with the necessary details.
Meanwhile, if you have any further query, please feel free to visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regards,
Crucial
M
Medhat Abdel Azem · 写过 1 条评价 · 体验于 2025-11-06 ·
★★★★★
连接两天后消失
使用我的关键 4TB 10X pro 两天后，当连接到我的计算机时，它未加载“已安装”
Crucial.com 回复2025-11-06
Hello Medhat,
Thank you for purchasing from the Crucial website and for your feedback.
I am sorry to hear about your latest experience with us. Since this was an organic review we do not have any more information or way to look into this matter further. I have requested more information from you and if you could kindly reply to that we would be more than happy to investigate this further and reach out to you as needed.
Thanks again for your business and feedback and hope you have a great rest of your day!
Meanwhile, if you have any further query, please feel free to reach out to us.
You can also visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regards,
Crucial
r
ramon toro · 写过 2 条评价 · 体验于 2025-10-16 ·
★★★★★
低于标准的客户服务
不要对自己这样做。如果您需要提出保修索赔，您会后悔购买的。
Crucial.com 回复2025-10-17
Hello Ramon,
We are very sorry to know that you are facing issue with the SSD. We completely understand the frustration that comes with a setback like this. We are reviewing your details on priority and shall contact directly on your registered email address.
Meanwhile, if you have any further query, please feel free to visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regards,
Crucial
Hello Rohbiwan,
Thank you for purchasing from the Crucial website and for your feedback.
I am sorry to hear about your latest experience with us. Since this was an organic review we do not have any more information or way to look into this matter further. I have requested more information from you and if you could kindly reply to that we would be more than happy to investigate this further and reach out to you as needed.
Thanks again for your business and feedback and hope you have a great rest of your day!
Meanwhile, if you have any further query, please feel free to reach out to us.
You can also visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regards,
Crucial
Hello Michael,
Thank you for purchasing from the Crucial website and for your feedback.
I am sorry to hear about your latest experience with us. Since this was an organic review we do not have any more information or way to look into this matter further. I have requested more information from you and if you could kindly reply to that we would be more than happy to investigate this further and reach out to you as needed.
Thanks again for your business and feedback and hope you have a great rest of your day!
Meanwhile, if you have any further query, please feel free to reach out to us.
You can also visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regards,
Crucial
Hello Mr Pierre,
Thank you for purchasing from the Crucial website and for your feedback.
I am sorry to hear about your latest experience with us. Since this was an organic review we do not have any more information or way to look into this matter further. I have requested more information from you and if you could kindly reply to that we would be more than happy to investigate this further and reach out to you as needed.
Thanks again for your business and feedback and hope you have a great rest of your day!
Meanwhile, if you have any further query, please feel free to reach out to us.
You can also visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regards,
Crucial
Hello Chris,
Thank you for purchasing from the Crucial website and for your feedback.
I am sorry to hear about your latest experience with us. Since this was an organic review we do not have any more information or way to look into this matter further. I have requested more information from you and if you could kindly reply to that we would be more than happy to investigate this further and reach out to you as needed.
Thanks again for your business and feedback and hope you have a great rest of your day!
Meanwhile, if you have any further query, please feel free to reach out to us.
You can also visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regards,
Crucial
Hello Armando,
We are very sorry to know that you still do not have update regarding your replacement SSD issue. We are working with our tier 2 technical team regarding this SSD issue, they are reviewing your SSD issue. We will notify you by on your registered email as soon as we get any response from our tier 2 technical team.
Meanwhile, if you have any further query, please feel free to visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regards,
Crucial
Hello Bob,
We are very sorry to know that you still do not have update regarding your warranty replacement. We are reviewing your details on priority and shall contact directly on your registered email address.
Meanwhile, if you have any further query, please feel free to visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regards,
Crucial
J
JL · 写过 2 条评价 · 体验于 2025-06-23 ·
★★★★★
Crucial 不可接受的服务和有缺陷的产品
他们的 SSD Crucial X10 Pro 在仅仅 4 个月后就出现了缺陷，我丢失了一些数据，并花了 1.5 个小时与 Apple 支持人员通电话，试图恢复丢失的数据。支持人员（Mohammad Q）提出将物品从瑞士寄往捷克共和国，费用由我承担。在询问他们是否可以直接给我寄一块SSD，而不必因为他们的错误而支付更多费用并浪费更多时间后，他们干脆拒绝了。
我说我会联系亚马逊了解情况，然后 Mohammad Q 在没有任何通知的情况下突然结束了谈话。幸运的是，我们没有发送任何请求支持评估的电子邮件。
网上查了一下，我并不是唯一一个对这款SSD有问题的客户。所以这是他们制造过程中的一个普遍问题。让顾客为自己的错误付出代价是可耻的。
该公司的客户支持极其无用且效率低下。不幸的是，处理我的案子的穆罕默德·Q（Mohammad Q）毫无用处，甚至粗鲁地突然中断了谈话。
Crucial.com 回复2025-06-24
Hello Jules,
We are very sorry to know about your experience with us. We completely understand the frustration that comes with a setback like this. We are reviewing the RMA details on priority and shall contact directly on your registered email address.
Meanwhile, if you have any further query, please feel free to visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regards,
Crucial
Hello Dan,
Thank you for purchasing from the Crucial website and for your feedback.
I’m really sorry for the frustrating experience you had with our support team. The call quality and lack of follow-up shouldn’t have happened, and we appreciate you bringing it to our attention.
I’m glad our Technical Support team was able to help get your SSD working again. Your feedback is important, and we’re working to improve.
Thanks again for your patience—and for updating your rating.
You can also visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regards,
Crucial
M
Michał Pustelnik · 写过 1 条评价 · 体验于 2025-06-11 ·
★★★★★
由于磁盘而被计算机锁定
安装SSD后，计算机访问被锁定，甚至无法启动系统！这显然是一个将人们锁定在设备之外的骗局！
Crucial.com 回复2025-06-12
Hello Michal,
Thank you for purchasing from the Crucial website and for your feedback.
I am sorry to hear about your latest experience with us. Since this was an organic review we do not have any more information or way to look into this matter further. I have requested more information from you and if you could kindly reply to that we would be more than happy to investigate this further and reach out to you as needed.
Thanks again for your business and feedback and hope you have a great rest of your day!
Meanwhile, if you have any further query, please feel free to reach out to us.
You can also visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regards,
Crucial
Hello David,
Thank you for reaching out to us, and we sincerely apologize for the inconvenience caused.
Please be assured that our internal team is actively working on processing and shipping your replacement order. We will keep you informed and provide updates to your registered email address as soon as we receive any further information from our team.
We appreciate your patience and understanding
Meanwhile, if you have any further query, please feel free to visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regards,
Crucial
Hello,
Thank you for reaching out to us, we apologize for the inconvenience caused to you, we are unable to find your information by this email ID and case ID. We request you to share the email if, if you have another email ID. if you have contacted us with different email ID.
Thanks again for your business and feedback and hope you have a great rest of your day!
Meanwhile, if you have any further query, please feel free to reach out to us.
You can also visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.
Regards,
Crucial
