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Crucial.com

200 条评价

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关于 Crucial.com

数据更新
网站
www.crucial.com
分类
电子与科技
所在地
United States
状态
待认证
近 12 个月
34 条评价
差评回复率
97%(83/86 条)
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Crucial.com靠谱吗?

Crucial.com(www.crucial.com)在 OK.one 的综合评分为 3.2 分(满分 5 分),基于本站收录的 200 条用户评价,属于电子与科技分类,口碑一般。评价两极分化:52% 给出 4 星及以上,同时 36% 打了 1 星;商家回复了 97% 的差评;近 12 个月新增 34 条。数据最后更新于 2026-08-12。

用户怎么说

J
Justin Serra · 写过 4 条评价 · 体验于 2025-05-08 ·

一星评价

一星评论:“Crucial Storage Executive 令人尴尬” 我从来没有对更新 SSD 固件这本应该是简单的任务感到如此沮丧。 坦率地说,Crucial 的 Storage Executive 软件很糟糕。由于证书链损坏和 Java 错误,它甚至无法执行最基本的功能 - 下载固件更新: PKIX 路径验证失败:java.security.cert.CertPathValidatorException。 更糟糕的是什么呢?该软件为您提供了“手动更新”选项,但 Crucial 并没有在任何地方提供实际的固件文件。相反,他们将其深埋在 ISO 文件中,甚至不是一个正确的 UEFI 兼容文件。我必须挂载 ISO,解压 COREPURE.GZ,然后深入 Linux 文件树找到firmware.properties 和固件文件夹,然后在工具识别它之前自己对其进行压缩。 说真的 - 谁设计了这个更新过程?对于消费产品来说,这是企业级的愚蠢行为。固件更新没有理由需要对启动 ISO 进行逆向工程。 我要明确地说: 如果您不希望用户浪费时间做一些本应需要 30 秒的事情,请解雇拥有此工具的人。

Crucial.com 回复2025-05-09

Hello Justin, Thank you for purchasing from the Crucial website and for your feedback. I am sorry to hear about your latest experience with us. Since this was an organic review we do not have any more information or way to look into this matter further. I have requested more information from you and if you could kindly reply to that we would be more than happy to investigate this further and reach out to you as needed. Thanks again for your business and feedback and hope you have a great rest of your day! Meanwhile, if you have any further query, please feel free to reach out to us. You can also visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us. Regard, Crucial

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JUSTIN · 写过 2 条评价 · 体验于 2025-05-06 ·

距离现在已经过去近2个月了……

自从对 NVME 硬盘进行 RMA 以来,已经过去了近 2 个月的时间。支持人员继续向我询问说它不再有库存并被替换为其他型号。然后他们声称替换型号不再有库存,需要等待几周。然后他们回来说替换品应该很快就会发货,但他们的库存系统出现问题,导致他们无法通知我替换品已发货。仍然没有跟踪号码,仍然没有预计到达或是否已经发货。两个月没有 4TB 硬盘是不可接受的。他们不会退款给我,因为我没有通过他们的网站购买驱动器。再也不会购买关键驱动器了!

Crucial.com 回复2025-05-08

Hello Justin, I’m very sorry about the situation. I understand that it caused you a lot of trouble. We have escalated this issue to our internal team. We will update on your registered email as soon as I get we get response from our internal team. Meanwhile, if you have any further query, please feel free to visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us. Regards, Crucial

F
FlyingCat Pro · 写过 28 条评价 · 体验于 2025-05-06 ·

无法重置我的 Crucial 密码

一个多星期(自 4 月 29 日以来)我一直无法重置我的 Crucial 帐户密码。 我向 Crucial 客户支持部门提出了这个问题,并被告知问题是 Crucial 系统不会返回密码重置电子邮件来重置我的 Crucial 密码。 一周前我被告知这个问题已经升级,但问题仍然存在,这是不可接受的! 极度沮丧!

Crucial.com 回复2025-05-07

Hello, Thank you for reaching out to us. I truly regret the challenges you’ve been dealing with, and I understand how frustrating and inconvenient this situation must be for you. we genuinely appreciate your patience as we work toward a resolution. we’ve reached out to our internal team once again for an update on your login issue. As soon as I receive any new information, I will notify you via email. Thank you for your understanding—I truly value your patience and cooperation. Meanwhile, if you have any further query, please feel free to reach out to us. You can also visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us. Regards, Crucial

J
Joseph Cody · 写过 6 条评价 · 体验于 2025-04-19 ·

SSD 使用时间不到 40 天就失效了。发送驱动器没有返回。

就像 TrustPilot 中提到的许多其他人一样,我在购买后不久就遇到了 SSD 故障。 RMA 更换已经等待了几个月。 我原则上正在研究在小额索赔法庭上追究他们的程序。 如果有律师读到这篇评论,我会 鼓励您看看是否值得提起大型集体诉讼。 如果 Crucial 想要联系我以解决此问题,我的 Gmail 电子邮件地址为 jcody10。 我的 RMA 编号是 SGS69935543 USPS 追踪确认号为 9400136208326282462691。

Crucial.com 回复2025-04-21

Hello Joseph, We are very sorry to know that you still do not have update regarding your replacement order. We completely understand the frustration that comes with a setback like this. We are reviewing the RMA details on priority and shall contact directly on your registered email address. Meanwhile, if you have any further query, please feel free to visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us. Regards, Crucial

S
Steve Fitzgerald · 写过 2 条评价 · 体验于 2025-04-17 ·

我已经等了4个月了……

我已经等了 4 个月才收到保修期内的更换 SSD。我处理过的绝对最糟糕的服务。我已经与至少 4 位不同的支持代表讨论过我的案例,并且不断收到与我的案例无关的电子邮件。然后他们声称他们把驱动器寄给了我,但他们把它寄给了错误的人/地址。在这一点上,我认为他们只是想推迟向我发送驱动器,直到保修期结束。远离这家公司。

Crucial.com 回复2025-04-21

Hello Steve, Thank you for purchasing from the Crucial website and for your feedback. I am sorry to hear about your latest experience with us. Since this was an organic review we do not have any more information or way to look into this matter further. I have requested more information from you and if you could kindly reply to that we would be more than happy to investigate this further and reach out to you as needed. Thanks again for your business and feedback and hope you have a great rest of your day! Meanwhile, if you have any further query, please feel free to reach out to us. You can also visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us. Regards, Crucial

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Grig Val · 写过 1 条评价 · 体验于 2025-04-02 ·

X10 Pro SSD密码安装

X10 Pro SSD密码安装 请小心 Crucial 的外部 SSD。至少是X10 Pro。他们没有密码设置选项。仅当您从制造商下载特殊程序时才能设置密码。但它仅下载到计算机的 C: 驱动器上,而不下载到 SSD 上。要将带有SSD的文件传输到另一台计算机,或者至少在另一台设备上打开它们,必须在那里安装同一制造商的特殊程序。这就是我在技术支持中被告知的。接下来的每个设备也必须安装此程序。我将它与我之前的三星 SSD 进行比较 - 密码已在设备本身上设置和打开,没有问题。 我将退回 X10 Pro 并购买经过验证的设备。

Crucial.com 回复2025-04-04

Hello Grig, We are very sorry to know that you are facing issue to set password on yoru external drive. We are reviewing the order details on priority and shall contact directly on your registered email address. Meanwhile, if you have any further query, please feel free to visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us. Regards, Crucial

H
Hugh Crawley · 写过 1 条评价 · 体验于 2025-02-02 ·

直接从 Crucial 订购请小心……

此时直接与 Crucial 打交道要小心。他们的计费和退款系统存在内部问题。 问题:我在一月份订购了一条 32GB 内存棒,认为它与我购买的新笔记本电脑中安装的内存兼容。当我收到笔记本电脑时,我意识到了我的错误。没有打开或尝试过内存条。 2 月 4 日开始退货流程。一切都很好,收到了退货指示,并通过 UPS 发货。第二天他们在仓库收到了它。等了10天,他们说需要8-10天处理,而且不退款。 2 月 24 日 - 打电话询问状态。他们尚未开始退款流程。告知是加急处理,应在 24 - 48 小时内处理。 2 月 28 日 - 仍然没有退款。再次打电话询问状态。被告知正在处理中,正在加急处理,需要 8 - 10 天的时间来处理并留出时间。我还被告知他们与处理付款和退款的外部公司存在重大问题。他们突然且出乎意料地更换了公司,并且他们的计费/退款流程比正常情况要长。 3 月 3 日 - 收到电子邮件,要求提供他们从我的信用卡扣款的证据。希望 CC 银行显示交易的屏幕截图。提供了与银行进行 PayPal 和 CC 交易的多个屏幕截图。 3 月 11 日 - 等了 8 天 - 再次打电话询问状态。再次讲述他们损坏的系统和持续存在的问题。表示正在加急处理。开始在这里找到一个主题...... 通话后不久,又收到一封电子邮件,要求提供证据以证明我的抄送已被收费。 回电话询问为什么再次要求我提供已发送的信息。这次我有一位真正愿意提供帮助的代表。他开始调查,并说他们的人找不到任何证据表明我的卡被收费,这就是他们要求的原因。好吧,我发送的带有证据的电子邮件怎么样?然后他搜索了他们的系统,但找不到该电子邮件。咕噜咕噜。由于代表仍然在线,我再次发送电子邮件(实际上又发送了两次)。他从来没有在他们的系统中看到过它们。好的,要求以另一种方式发送此信息并验证是否已收到。他向公司提供了他的个人电子邮件。已发送并验证已收到。 进一步讨论,他再次表示需要 8-10 天处理抄送退款,但还有其他退款方式。他说我最快 48 小时就能拿到亚马逊卡。好吧,就这么做吧。 48 小时后仍然没有亚马逊卡或退款。下周将再次跟进,希望他们有更好的答案。下一个选择是通过 PayPal 和/或信用卡提出争议,因为他们说没有证据向我收费,但金融机构确实有记录。如果 Crucial 不支持其产品和计划,这应该是一个简单的解决方案。 简而言之,从他们的替代公司之一订购关键部件。即使您有一点点想要处理退货或保修问题,也可以使用 Crucial 的替代方案之一。

Crucial.com 回复2025-03-17

Hello Huge, Thank you for purchasing from the Crucial website and for your feedback. I am sorry to hear about your latest experience with us. Since this was an organic review we do not have any more information or way to look into this matter further. I have requested more information from you and if you could kindly reply to that we would be more than happy to investigate this further and reach out to you as needed. Thanks again for your business and feedback and hope you have a great rest of your day! Meanwhile, if you have any further query, please feel free to reach out to us. You can also visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us. Regards, Crucial

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MARK PARKER · 写过 13 条评价 · 体验于 2025-01-20 ·

SSD 失败了,因为它低于 5...

SSD 出现故障,因为它处于五年保修期内,因此将其退回英国的 RMA 退货处。一个月后,每次我要求更新时都会有不同的故事。我打赌一个月后我还是拿不到它。 “K” LINE LOGISTICS (UK) LTD 英国的 RMA 对这家公司来说就是一个笑话。

Crucial.com 回复2025-02-24

Hello Mark, We are very sorry to know that you still do not have update regarding your RMA. We completely understand the frustration that comes with a setback like this. We are reviewing the RMA details on priority and shall contact directly on your registered email address. Meanwhile, if you have any further query, please feel free to visit our contact page: https://uk.crucial.com/support/contact to know about other ways to reach out to us. Regards, Crucial

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Nora Baker · 写过 10 条评价 · 体验于 2025-01-22 ·

我订购了 4TB 外置 SSD 驱动器……

一月份,我为我兄弟订购了一个 4TB 外置 SSD 驱动器。 它从未到达。部分付款已经支付。进一步付款现已暂停,我必须等到 21 天才能得到 Crucial 的回复! 1. 我曾多次尝试打电话,但都听到重复循环录音“选择您的选项 1、2 或 3” 2. 我尝试向他们提供的地址发送电子邮件,结果却无法送达而退回。 3. 我尝试过追踪,但我的追踪号码未知。 4. 我已多次尝试输入电子邮件和订单来检查订单状态,不行!显然我的订单不存在。 5. 我尝试过聊天框,你必须输入订单号和电子邮件,所以请参见#4。 我确实有订购时收到的订单确认书和发票。 这是令人震惊的客户服务。 一件昂贵的套件随着我的电子邮件和订单号的任何识别而消失在以太中。 更新: 感谢您的回复。我现已通过 Trust Pilot 填写了表格,请求提供更多信息。 订单 9000024169 名称: 不供公众消费 我期待收到您的来信,我无法通过您网站上的任何联系方式与您联系(请参阅原始帖子了解原因)。

Crucial.com 回复2025-02-13

Hello, Thank you for purchasing from the Crucial website and for your feedback. I am sorry to hear about your latest experience with us. Since this was an organic review we do not have any more information or way to look into this matter further. I have requested more information from you and if you could kindly reply to that we would be more than happy to investigate this further and reach out to you as needed. Thanks again for your business and feedback and hope you have a great rest of your day! Meanwhile, if you have any further query, please feel free to reach out to us. You can also visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us. Regards, Crucial Updated Response: Hello Nora, Thank you for sharing the requested information. We are very sorry to know that you still do not have update regarding your order. We completely understand the frustration that comes with a setback like this. We are reviewing the order details on priority and shall contact directly on your registered email address. Meanwhile, if you have any further query, please feel free to reach out to us. You can also visit our contact page: https://uk.crucial.com/support/contact to know about other ways to reach out to us. Best regards, Crucial Support Team

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Keith Niager · 写过 1 条评价 · 已认证 · 体验于 2025-01-20 ·

一个多月前订购了一件商品...

一个多月前订购的一件商​​品仍然没有收到,也没有像我承诺的那样得到报销。曾不止一次与客户支持人员交谈过,对纠正这种情况几乎没有帮助,过去曾使用过这家公司,效果良好,但再也没有了! 这是我之前评论的更新。我购买的商品仍然没有得到报销。我收到了几封电子邮件,证实该邮件被视为无法送达,并在大约三周前被退回至关键邮件。经过多次电话并承诺报销即将完成后,我仍然没有收到钱。非常令人沮丧的是,我支付了 SSD 内存的费用,但没有收到。我已经验证了来自 important 的电子邮件,表明它已返回到 important,但我还没有得到退款。这是盗窃

Crucial.com 回复2025-02-12

Hello Keith, We are very sorry to know that you still do not have update regarding your refund. We are reviewing the order details on priority and shall contact directly on your registered email address. Meanwhile, if you have any further query, please feel free to visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us. Regards, Crucial

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SJH · 写过 2 条评价 · 已认证 · 体验于 2025-01-24 ·

正是我在……时需要的产品。

正是我需要的产品,价格合理。

V
Victoria · 写过 4 条评价 · 已认证 · 体验于 2025-01-24 ·

不是一个可靠的系统

我在网站上订购了,一周后我仍然没有跟踪,只是说它甚至找不到我的订单。与 CS 代表交谈,他说邮件已在前一天邮寄,并给了我跟踪信息。太棒了,但我什至从未收到过有关发货的电子邮件,即使在她告诉我 48 小时之后我才能收到邮件。购买后 6 天就发货了,有点长,系统找不到我的订单给我更新,发货时也没有收到电子邮件……但至少当我和他们交谈时,他们可以给我提供一个,但多麻烦啊!我不知道我是否会再次向他们订购。我确实得到了产品,但他们的系统是如此不可靠,这让我感到厌倦!

Crucial.com 回复2025-02-14

Hello Victoria, Thank you for sharing your feedback relating to your recent purchase from Crucial. We apologies for the inconvenience you faced due to this order - In order to resolve this concern, we are reviewing this order in propriety and we will get back you in next 24 hours. Meanwhile, if you have any further queries, please feel free to reach out to us. You can also visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us. Best regards, Crucial Support Team

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Robert G Maynard · 写过 1 条评价 · 已认证 · 体验于 2025-01-19 ·

订购过程和不同...

订购过程和我的计算机的不同应用程序。

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David Lord · 写过 2 条评价 · 已认证 · 体验于 2025-01-21 ·

我有过一次非常悲惨的经历……

我在使用你的 GUI 时经历了非常痛苦的经历。经过大约 2 个小时的挫折,并订购了我的产品。我发现我的订单已被取消,并且没有可用的订单记录来恢复它。 重新排序和原来的问题一样令人沮丧。

Crucial.com 回复2025-02-07

Hello David, We are very sorry to know that you do not have update regarding your order. We are reviewing the order details on priority and shall contact directly on your registered email address. Meanwhile, if you have any further query, please feel free to visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us. Regards, Crucial

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Alexandros Farantopoulos · 写过 1 条评价 · 已认证 · 体验于 2025-01-21 ·

你们的产品价格非常优惠

你们的产品价格非常好。客户支持也非常有帮助。我肯定会再次直接从您那里过来。

J
JAMES DALE · 写过 1 条评价 · 已认证 · 体验于 2025-01-18 ·

轻松找到记忆

新电脑需要内存。输入我的信息,它给了我选择。非常容易订购。

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KB · 写过 2 条评价 · 已认证 · 体验于 2025-01-23 ·

快速可靠!

我购买了 Crucial DDR5 32GB 套件,体验非常完美。安装快速且无麻烦,并且 RAM 在启动时完美运行,没有任何错误。开箱即用的出色性能和可靠性。强烈推荐!

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Johnnie · 写过 5 条评价 · 已认证 · 体验于 2025-01-21 ·

订购过程没有问题。

我没有收到订单发货的通知,不得不联系支持人员,却发现订单很快就会送达。

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Ana Paiva · 写过 2 条评价 · 体验于 2025-02-05 ·

如果你重视你的生意,就远离这家公司!

不惜一切代价避免!他们的服务很糟糕,他们的支持团队完全没有帮助。由于他们对域名转移处理不当,我遭受了重大业务损失,而当我需要紧急帮助时,他们却没有提供支持。如果你重视你的生意,就远离这家公司!

Crucial.com 回复2025-02-05

Hello, Thank you for purchasing from the Crucial website and for your feedback. I am sorry to hear about your latest experience with us. Since this was an organic review we do not have any more information or way to look into this matter further. I have requested more information from you and if you could kindly reply to that we would be more than happy to investigate this further and reach out to you as needed. Thanks again for your business and feedback and hope you have a great rest of your day! Meanwhile, if you have any further query, please feel free to reach out to us. You can also visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us. Regards, Crucial

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GERALD L YANKER · 写过 1 条评价 · 已认证 · 体验于 2025-01-22 ·

不高兴!

第一个订单很顺利,但在从我的信用卡上扣款后就被退款了。电话交谈的结果是“我不知道发生了什么”。获取运输信息是一场灾难。首先你不认识我的订单号,然后我没有收到 48 小时状态消息。然后就无法追踪了。我不会再和你做生意了。希望实际的板比我的经验更好。

Crucial.com 回复2025-02-07

Hello Gerald, We are very sorry to know that you still do not have update regarding your order. We are reviewing the order details on priority and shall contact directly on your registered email address. Meanwhile, if you have any further query, please feel free to visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us. Regards, Crucial