他们处理预订过程的方式非常失望。他们不应该从事这个行业。我正在寻找旅行的病房,突然发现我的预订不再存在,他们无法重新预订我需要去的地方。因此,我不推荐这家公司,你会失望的
我被骗了,给了我太多借口,而且不退钱。
CrystalTravel.com 回复2026-04-14Dear Customer,
We sincerely apologize that we did not meet your expectations on this occasion. We understand your disappointment and regret the inconvenience caused.
Please note that we made every attempt to reach you but unfortunately, we did not receive any response at the time. Due to the airline’s booking policy and fare rules, we were unable to hold the booking for an extended period. The reservation was automatically cancelled by the airline as the selected seats were sold out.
After we shared the cancellation confirmation, we received your request to rebook the flights; however, by then, the originally selected seats were no longer available. That said, if you are flexible with your travel dates, we would be happy to check and offer the best available options for you.
Regarding your refund, it was clearly communicated that the pre-authorized charge had been released from our end and would be reversed to your account within 2–3 business days. We would like to confirm that we are not holding any amount, as we operate with full transparency and value our customers.
We request your kind cooperation and understanding in this matter and hope to have the opportunity to assist you in the future.
Regards,
[email protected]