CrystalTravel.com (www.crystaltravel.us) has a 4.8 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
R
Rich M · 1 review · Experienced 2026-05-03 ·
★★★★★
Martin was very helpful in resolving…
Martin was very helpful in resolving our booking issue with international flights. Much appreciated.
Reply from CrystalTravel.com2026-05-15
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
E
Elizabeth Hyman · 1 review · Experienced 2026-05-01 ·
★★★★★
Thanks to Stanley for great service on…
Thanks to Stanley for great service on trip to the UK.
Reply from CrystalTravel.com2026-05-15
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
L
Leonard Jackson · 1 review · Experienced 2026-04-29 ·
★★★★★
Michael Reeves at Crystal Travel
Michael Reeves was our customer service representative and was most helpful in booking our round trip flight from DFW to LHR. He was most patient while leading my wife and I through the booking process assuring that we received the type of aircraft and seating location we preferred. This was our first experience doing business with Crystal Travel and it was extremely pleasant thanks to the top shelf service provided by Michael Reeves. We look forward to continuing our relationship with Crystal Travel for future travel and putting our trust in a company whose employees understand the value of good customer service.
Reply from CrystalTravel.com2026-05-15
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
D
David Chong · 3 reviews · Experienced 2026-04-22 ·
★★★★★
The Martin Smith agent was very patient…
The Martin Smith agent was very patient with the customer and explained all the details in a very satisfactory manner.
Reply from CrystalTravel.com2026-04-27
Dear David,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
E
Eric Tee · 1 review · Experienced 2026-04-23 ·
★★★★★
Great customer service
Great customer service! Martin was awesome.
Reply from CrystalTravel.com2026-04-27
Dear Eric,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
A
Alison · 1 review · Experienced 2026-04-21 ·
★★★★★
Martin was extremely helpful!
Reply from CrystalTravel.com2026-04-27
Dear Alison,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
J
Joyu · 1 review · Experienced 2026-04-18 ·
★★★★★
Patient support and good price
Martin Smith was really patient and really nice during the whole plane book session. The price was probably one of, if not the best as well.
Reply from CrystalTravel.com2026-04-20
Dear Joyu,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
A
Abou Wane · 1 review · Experienced 2026-04-18 ·
★★★★★
martin
its good Personne help me
Reply from CrystalTravel.com2026-04-20
Dear Abou,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
I am writing to share my positive experience with Mathew Roberts. I recently called Crystal Travel for the first time with questions regarding airfare to Rome, and Mathew assisted me.
I explained several issues I was facing, and Mathew took control of the situation immediately. He understood my nervousness regarding the time constraints involved and handled the entire process with professionalism and patience. His support truly helped calm the situation.
I applaud Mathew for his excellent service and for how he managed my request.
Best regards,
Philip Hasouris Poet Laureate Emeritus Brockton Massachusetts.
Reply from CrystalTravel.com2026-04-20
Dear Phillip,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
Very disappointed they way the handle the booking process. They shouldn’t be in the business. I was looking for ward to traveling, all the sudden found out that my booking wasn’t there any longer and they cannot rebook where I need to go. For that reason, I do not recommend this company , you will have disappointment
I was lied and given too many excuses, and do not refund my money.
Reply from CrystalTravel.com2026-04-14
Dear Customer,
We sincerely apologize that we did not meet your expectations on this occasion. We understand your disappointment and regret the inconvenience caused.
Please note that we made every attempt to reach you but unfortunately, we did not receive any response at the time. Due to the airline’s booking policy and fare rules, we were unable to hold the booking for an extended period. The reservation was automatically cancelled by the airline as the selected seats were sold out.
After we shared the cancellation confirmation, we received your request to rebook the flights; however, by then, the originally selected seats were no longer available. That said, if you are flexible with your travel dates, we would be happy to check and offer the best available options for you.
Regarding your refund, it was clearly communicated that the pre-authorized charge had been released from our end and would be reversed to your account within 2–3 business days. We would like to confirm that we are not holding any amount, as we operate with full transparency and value our customers.
We request your kind cooperation and understanding in this matter and hope to have the opportunity to assist you in the future.
Regards,
[email protected]
My experience using CrystalTravel, and in particular being assisted by Michael Reese, was fantastic. I tried using my regular agent to book international tickets and they could not match advertised fares because they said those fairs were either expired or due to dynamic changes it was not available anymore - well, Michael was able to get me those rates which saved me a lot of money. Thank you Michael.
Reply from CrystalTravel.com2026-04-14
Dear Ricardo,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
S
Sara N · 2 reviews · Experienced 2026-04-10 ·
★★★★★
good customer service
We had some difficulty booking the flight, but Grace and team were very patient and helpful trying to figure out how to make sure we are able to book the flight for our vacation this summer, and make sure that our payment was correct. I appreciate their effort and professionalism.
Reply from CrystalTravel.com2026-04-13
Dear Sara,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
A
Arun Sanyal · 1 review · Experienced 2026-04-01 ·
★★★★★
Martin was very helpful
Reply from CrystalTravel.com2026-04-03
Dear Arun,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
D
Davis · 1 review · Experienced 2026-03-31 ·
★★★★★
Grace help me alot today she cleared…
Grace help me alot today she cleared all my doubts
Reply from CrystalTravel.com2026-04-01
Dear Davis,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
Martin was a great service rep and provide me with excellent customer service.
Reply from CrystalTravel.com2026-04-01
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
Dear Calvin,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
Dear Adrienne,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
B
Ben Pillet · 1 review · Experienced 2026-03-27 ·
★★★★★
Nick Harrington was great and helpful.
Reply from CrystalTravel.com2026-03-29
Dear Ben,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
M
Maya Devi · 1 review · Experienced 2026-03-25 ·
★★★★★
Nick was a great help to book our trip…
Nick was a great help to book our trip to India.
Reply from CrystalTravel.com2026-03-26
Dear Maya,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
M
Michael Goodenow · 1 review · Experienced 2026-03-23 ·
★★★★★
Martin was very helpful and…
Martin was very helpful and accommodating with our trip to Italy. He found us a great deal and made the process very easy. Thanks Martin!
Reply from CrystalTravel.com2026-03-25
Dear Michael,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
