CrystalTravel.com (www.crystaltravel.us) has a 4.8 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
B
Ben · 1 review · Experienced 2026-03-23 ·
★★★★★
Nick was great to work with.
Reply from CrystalTravel.com2026-03-25
Dear Ben,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
Martin was helpful, considerate intelligent and kind.
Bottom line is he got the job done with on time and follow up basis
Reply from CrystalTravel.com2026-03-19
Dear Balram,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
R
Russell Fink · 12 reviews · Experienced 2026-03-10 ·
★★★★★
Crystal Travel has extra charges for business seat selection prior to checkin
While we did not like Crystal Travel charging for seat selection/schedule change for business class as advertised on Kayak (basically barbershoping), Martin in customer service was able to get us that plus some other protections for an extra $160/pp. Even with that additional charge, they were still cheaper than other travel agent companies. Even so, to get seats selected on Aer Lingus, you have to do so by phone (cannot do online unless booking directly with Aer Lingus - a 30+ minute hold). Not exactly cost effective for Aer Lingus, but it is the case even if booking under another airline for flight operated by A L.
Reply from CrystalTravel.com2026-03-12
Dear Customer,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration caused regarding the seat selection process and the additional charges you experienced. We understand how important clear pricing and a smooth booking experience are, especially when traveling in business class.
While some airlines require seat selection to be completed directly through them, particularly for flights operated by partner carriers such as Aer Lingus, we recognize that the process and wait times you encountered were not ideal. We are glad to hear that Martin from our customer service team was able to assist you with securing your seats and providing additional protections for your booking.
Your comments about transparency and the booking experience are very valuable to us, and we will be sharing this feedback with the relevant teams to help improve our service. Our goal is always to provide competitive pricing while ensuring our customers receive clear information and reliable support.
Thank you for bringing this to our attention, and we truly appreciate your patience and understanding.
Regards,
[email protected]
Thomas, you did a fantastic job with our rebooking process during this critical juncture of airline cancellations.
Reply from CrystalTravel.com2026-03-09
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
A
Al Hawkins · 1 review · Experienced 2026-03-05 ·
★★★★★
Grace was so helpful with all the…
Grace was so helpful with all the travel details
Reply from CrystalTravel.com2026-03-06
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
A
Amie · 1 review · Experienced 2026-03-03 ·
★★★★★
I was surprised at the immediate…
I was surprised at the immediate customer service call to help with my new ticket purchases. However I had to knock off a star because one of the reps was a little pushy in getting me to write a review for him.
Reply from CrystalTravel.com2026-03-05
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
B
Bing Ye · 1 review · Experienced 2026-03-04 ·
★★★★★
Grace is very helpful!!!
Reply from CrystalTravel.com2026-03-05
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
E
Eric Barriga · 1 review · Experienced 2026-02-17 ·
★★★★★
Nick helped me tremendously
Nick helped me tremendously. Was attentive called me back after I received my tickets. I had problems booking the tickets yet Nick helped me get a great fare and the dates I needed
Reply from CrystalTravel.com2026-02-25
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
S
Smajle · 3 reviews · Experienced 2026-02-14 ·
★★★★★
The experience was great
The experience was great, everyone was very helpful and I had all my needs met.
Reply from CrystalTravel.com2026-02-17
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
N
Noreen K · 1 review · Experienced 2026-02-13 ·
★★★★★
Personalized service over the phone
Personalized service over the phone. Got the flight we wanted. Big thanks to Tyrone.
Reply from CrystalTravel.com2026-02-15
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
M
Monica Lai · 1 review · Experienced 2026-02-13 ·
★★★★★
NICK explain very well on everything
NICK explain very well on everything
good job
Reply from CrystalTravel.com2026-02-15
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
D
DAVID M · 2 reviews · Experienced 2026-02-13 ·
★★★★★
Good service. Good prices
Martin, understood my needs pretty fast and helped me get a great deal on last minute travel. I will use him again
Reply from CrystalTravel.com2026-02-15
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
C
Christopher Majors · 2 reviews · Experienced 2026-02-12 ·
★★★★★
Martin Smith helped me quite a bit with…
Martin Smith helped me quite a bit with my flight change and saved me quite a bit of time and money.
Reply from CrystalTravel.com2026-02-15
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
L
Leo · 1 review · Experienced 2026-02-12 ·
★★★★★
Tyrone Smith was very helpfull
Tyrone Smith was very helpfull. He made this experience smoother and got me the best deal on the flights. I will definitely be using him going forward.
Reply from CrystalTravel.com2026-02-15
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
My experience with Nick was amazing, super helpful & insightful!!
Reply from CrystalTravel.com2026-02-06
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
H
Happy Feet · 1 review · Experienced 2026-02-03 ·
★★★★★
Martin was very helpful in booking last…
Martin was very helpful in booking last minute flight. Thank you
Reply from CrystalTravel.com2026-02-05
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
P
Prem · 1 review · Experienced 2026-02-01 ·
★★★★★
Good deal and the price matched and Excellent Customer service
The price good as they leveled and priced matched with another company, which was very nice. But main reason that I decided to go with Crystal Travel is the Customer Service Rep Dwight Johnson. He was not only extremely polite and well-spoken He explained everything in great detail and has great knowledge. On top of this show great patience with my original issue with payment and worked with me to get this resolved. I will be booking my flights for future travels through Crystal Travel for this very reason! Great asset your team
Reply from CrystalTravel.com2026-02-05
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
R
Rita · 1 review · Experienced 2026-01-29 ·
★★★★★
I had an excellent experience working…
I had an excellent experience working with Michael Reese. From start to finish, he was professional, attentive, and truly went above and beyond to help me with my flight booking. He patiently answered all my questions, explained all options clearly, and made sure I understood every detail before finalizing anything.
What really stood out was his responsiveness and genuine willingness to help — even when unexpected issues came up, he handled everything quickly and with a positive attitude. I felt supported the whole way through.
I’m incredibly grateful for the outstanding service and would highly recommend Michael to anyone needing assistance with travel arrangements. Thank you for making the process smooth and stress-free!
Reply from CrystalTravel.com2026-02-05
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
M
Mike Petrushkin · 1 review · Experienced 2026-01-30 ·
★★★★★
Michael exceeded all expectations
Michael exceeded all expectations. We travel a lot and will be using him for all of our trips now. Every detail was taken care of, also followed up promptly.
Excellent job Michael.
Signed happy travelers Mike and Tammy.
Reply from CrystalTravel.com2026-01-30
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
