CrystalTravel.com (www.crystaltravel.us) has a 4.8 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I would strongly recommend crystal travel and exceptional customer service experience with Grace and Nick, truly unmatched support start from booking to make lady minutes charges with travel dates, Nick and Grace was so professional and supportive to find the best rate and suggestion and providing best rate for last minute changes, I will strongly recommend crystal travel for all
Reply from CrystalTravel.com2025-12-17
Dear Vikram,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
J
Jeff · 1 review · Experienced 2025-12-12 ·
★★★★★
Dwight
Dwight, our agent was very helpful
Reply from CrystalTravel.com2025-12-17
Dear Jeff,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
A
Aleksandra Kolesnikova · 1 review · Experienced 2025-12-15 ·
★★★★★
I worked with Dwight Johnson and he was…
I worked with Dwight Johnson and he was amazing to work with, he worked with me for hours trying to find the best flights for us, he was patient and attentive to all my requests and questions! Definitely recommend!
Reply from CrystalTravel.com2025-12-17
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
A
Amir Azer · 1 review · Experienced 2025-12-15 ·
★★★★★
Nick is great
Nick is great. Works to get you the best deal possible.
Reply from CrystalTravel.com2025-12-17
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
J
Jules · 1 review · Experienced 2025-12-09 ·
★★★★★
Great Booking Experience
Nick was very patient and thorough with booking. He was very easy to work with and very professional.
Reply from CrystalTravel.com2025-12-09
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
B
Boris Shcharansky · 1 review · Experienced 2025-12-07 ·
★★★★★
Martin was super helpful when i had…
Martin was super helpful when i had problems booking.
Reply from CrystalTravel.com2025-12-09
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
N
Nick · 13 reviews · Experienced 2025-12-06 ·
★★★★★
Thank you Nick for exceptional service!
Thank you Nick for exceptional service! Very patient and explained everything. I was impressed start to finish.
Reply from CrystalTravel.com2025-12-09
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
M
Mitch · 1 review · Experienced 2025-12-06 ·
★★★★★
Dwight Johnson did an excellent job
Dwight Johnson did an excellent job! He was very knowledgeable and patient. Dwight was the best travel agent I have ever used. The service he provided was outstanding.
Reply from CrystalTravel.com2025-12-09
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
S
Souvik Das · 1 review · Experienced 2025-12-05 ·
★★★★★
Michael Reese was immensely helpful in…
Michael Reese was immensely helpful in sorting out of tickets in peak holiday season. He has been patient, innovative, consultative, humble and a thorough professional in his interactions. Thoroughly impressed.
Reply from CrystalTravel.com2025-12-09
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
R
RAJIV · 1 review · Experienced 2025-11-30 ·
★★★★★
excellent service
travel agent GRACE was very nice and efficient and very courteous and i would definitely recommend her to my friends and family i had super good experience with her service
Reply from CrystalTravel.com2025-12-09
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
D
Debbie R. · 1 review · Experienced 2025-12-01 ·
★★★★★
The old bait & switch
I booked a flight today for an advertised price, then I received an email saying the booking was denied. When I called to see what happed, they informed me that the price had increased over $1000 dollars. I thought this was illegal in the United States?
Reply from CrystalTravel.com2025-12-09
Dear Debbie,
Thanks for sharing your valuable feedback.
We sincerely apologise that we couldn’t met your expectation at this point. Please be advised that Fares are subject to availability of seats and it cannot be guaranteed till the ticket is issued. Upon validating it has been observed that during the booking procedure we couldn't hold the selected class of service on behalf of you.
Regards,
[email protected]
E
E F · 1 review · Experienced 2025-12-01 ·
★★★★★
Michael was super extra helpful and…
Michael was super extra helpful and patient with me. To be honest he helped me for almost 2 hours and when I lost connection he called me back right away. Im very satisfied with crystal travels I’ve used this company and Michael has helped me before and I will call him again to book for myself and my parents. Thanks again great professional work.
Reply from CrystalTravel.com2025-12-09
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
D
David Churchill · 4 reviews · Experienced 2025-11-30 ·
★★★★★
Grace has done a terrific job helping…
Grace has done a terrific job helping me and was able to get terrific pricing
Reply from CrystalTravel.com2025-12-09
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
S
Said Nasrouri · 1 review · Experienced 2025-11-28 ·
★★★★★
Mr Marc Lee was a great person who…
Mr Marc Lee was a great person who helped me a lot for my reservation. I appreciate his kindness and patience.
Reply from CrystalTravel.com2025-12-09
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
Using Crystal Travel agency is the way to go takes a lot of stress off you
Reply from CrystalTravel.com2025-12-09
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
D
Donald Siegel · 1 review · Experienced 2025-11-28 ·
★★★★★
Stanley was very helpful
Reply from CrystalTravel.com2025-12-09
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
A
Allen Chang · 1 review · Experienced 2025-11-26 ·
★★★★★
Stanley is a great help
Stanley is a great help. He was very easy to work with and it was a smooth process.
Reply from CrystalTravel.com2025-12-09
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
N
Noe B Mateo · 5 reviews · Experienced 2025-11-26 ·
★★★★★
Marc Lee was patient
Marc Lee was patient, thorough and very helpful. He made the check-in process flow smoothly.
Reply from CrystalTravel.com2025-12-09
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
