CrystalTravel.com (www.crystaltravel.us) has a 4.8 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
A
Anne · 2 reviews · Experienced 2025-11-26 ·
★★★★★
Martin Smith was great!
Martin Smith was kind, patient, professional, and found me a great deal. I am very happy! Thank you so much Martin!
Reply from CrystalTravel.com2025-12-09
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
M
Maria Carpio · 1 review · Experienced 2025-11-25 ·
★★★★★
STANLEY
STANLEY! THANK YOU!!!!!!
Reply from CrystalTravel.com2025-12-09
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
Y
Yair Lior · 1 review · Experienced 2025-11-25 ·
★★★★★
Great help
Great help, thanks!
Reply from CrystalTravel.com2025-12-09
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
M
Mike · 3 reviews · Experienced 2025-11-22 ·
★★★★★
Good experience
Worked with Jacob Jones, he was very knowledgeable and patient. Seamless experience.
Reply from CrystalTravel.com2025-12-09
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
Martin- is very professional. He helped me with rebooking the flight the last minute request. I am grateful for his service and assistance. Thank you for all your assistance!
Reply from CrystalTravel.com2025-12-09
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
J
John Parker · 1 review · Experienced 2025-11-21 ·
★★★★★
Excellent help from Nick
Reply from CrystalTravel.com2025-12-09
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
Thank you so much Nick for guiding us to the best options for our many faceted and complicated trip!
Loved your calm and positive attitude, even after our changes. Thank you for making everything easy and finding the best of everything for us! We will definitely call you again when booking our next trip.
You put customer service at a new level!! 😀
Reply from CrystalTravel.com2025-12-09
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
S
Steven Hoadley · 2 reviews · Experienced 2025-11-20 ·
★★★★★
Nick did an excellent job making our…
Nick did an excellent job making our complicated booking so easy. He worked through all our options to arrive at the best solution. I would highly recommend Nick for all your flight arrangements as he does a super job in a calm and positive manner. He’s a top agent in my vast experience!
Reply from CrystalTravel.com2025-12-09
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
Dear Jj***
I have contacted Japan Airlines with this flight. Their price is
Adult x2$ 9,812.00 (USD)
Fuel and insurance surcharge$ 671.20 (USD)
Taxes$ 202.06 (USD)
Total $10,685.26 (without a senior discount0
Yours is $11,978.98
That is $1900 more.
You have bait and switched me advertising $4606 ticket for one, then because of DYNAMIC changes THE PRICE GOES UP $2800. Apparently, those re buzz words your organization commonly uses.
Because of thehuge price discrepancy I am canceling my credit card.
By the way, you said with the new prices, my ticket would be refundable. After reading the fine print, I find it is not refundable.
I’m sorry we can’t do business. You have not been honest with me.
Reply from CrystalTravel.com2025-12-09
Dear Yvonne,
Thanks for sharing your valuable feedback.
We sincerely apologize that we couldn’t met your expectation at this point. Upon validating it has been observed that we had already reversed your full amount back to original form of payment on the same day as per your request.
Regards,
[email protected]
Martin was very helpful in getting us a flight and made the process simple.
Reply from CrystalTravel.com2025-12-09
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
D
Duong Le · 1 review · Experienced 2025-11-16 ·
★★★★★
Marc Lee was the one who helped with…
Marc Lee was the one who helped with our travel booking. He was so clear and helpful! Great experience overall.
Reply from CrystalTravel.com2025-12-09
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
A
Andrew · 2 reviews · Experienced 2025-11-16 ·
★★★★★
Above and Beyond
Marc went out of his way to research my issue and call back promptly.
He was personable and professional and made sure I understood everything he was explaining.
I very much appreciate his help.
Reply from CrystalTravel.com2025-12-09
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
j
jerry · 2 reviews · Experienced 2025-11-14 ·
★★★★★
Customer support was superior
Customer support was superior; highly recommended.
Reply from CrystalTravel.com2025-12-09
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
I
Isobel Weir · 1 review · Experienced 2025-11-13 ·
★★★★★
Martin was awesome and helped me get a…
Martin was awesome and helped me get a great deal on my plane tickets to Dubai!
Reply from CrystalTravel.com2025-12-09
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
I
Iryna S · 1 review · Experienced 2025-11-14 ·
★★★★★
Helped w/ everything
Answered all questions, helped w/ everything, great help
Reply from CrystalTravel.com2025-12-09
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
j
josh Lewin · 1 review · Experienced 2025-11-14 ·
★★★★★
Nick was very helpful today
Nick was very helpful today. A lot of online frustrations with fares being cancelled after going through the booking process. Nick called me
And found some flight options that worked and was really patient and confirmed everything 5 times.
Reply from CrystalTravel.com2025-12-09
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
K
Kate Goforth · 1 review · Experienced 2025-11-06 ·
★★★★★
Nick was great and very helpful.
Reply from CrystalTravel.com2025-12-09
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
Adam was very helpful. He made my ticketing experience very smooth and easy. I will recommend him for all of my friends for tickets.
Reply from CrystalTravel.com2025-12-09
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
Called right away when issue came up with my booking
Reply from CrystalTravel.com2025-12-09
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
