CrystalTravel.com (www.crystaltravel.us) has a 4.8 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Y
Ying Chen · 1 review · Experienced 2026-01-21 ·
★★★★★
Martin was exceptional
My booking was very difficult, airline kept changing their prices and availability. However, Martin went above and beyond with his exceptional services! He ended up helping me finding the best deal.
Reply from CrystalTravel.com2026-01-23
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
M
Mary · 2 reviews · Experienced 2026-01-19 ·
★★★★★
Martin was extremely helpful
Martin was extremely helpful. We were flying in out of different airports and he was able to get us a great deal. He was very patient and gave me many options.
Reply from CrystalTravel.com2026-01-20
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
D
DROR · 3 reviews · Experienced 2026-01-17 ·
★★★★★
Martine provided excellent and…
Martine provided excellent and professional customer service to resolve payment issue and made sure flight was confirmed.
Reply from CrystalTravel.com2026-01-20
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
R
Robert Hesselgrave · 1 review · Experienced 2026-01-05 ·
★★★★★
Mark is GREAT
Mark took the time to make sure every T was crossed and every I was dotted. A true professional
Reply from CrystalTravel.com2026-01-06
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
Marc Lee was very thorough explaining our international travel itinerary. This company is great!
Reply from CrystalTravel.com2026-01-06
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
Y
Y Elaska · 1 review · Experienced 2026-01-02 ·
★★★★★
Martin Smith is very helpful and made…
Martin Smith is very helpful and made my reservation very easy and even offered better packages for better price ... thank you Martin and I will always recommend you for my friends.
Reply from CrystalTravel.com2026-01-06
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
S
Sabina · 1 review · Experienced 2025-12-31 ·
★★★★★
Very helpful finding a better price…
Very helpful finding a better price point.
Reply from CrystalTravel.com2026-01-06
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
M
Mrityunjoy Das · 1 review · Experienced 2025-12-30 ·
★★★★★
Nick was very helpful witb the purchase…
Nick was very helpful witb the purchase of the airline ticket, many thanks for his help.
Reply from CrystalTravel.com2026-01-06
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
h
heibi lee · 1 review · Experienced 2025-12-18 ·
★★★★★
Great experience
Great experience. Reliable, helpful, and stress-free planning. Would definitely recommend.
Reply from CrystalTravel.com2026-01-06
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
R
Rafael PM · 1 review · Experienced 2025-12-29 ·
★★★★★
Great service.
Dwight Johnson did a great job and helped me a lot.
Reply from CrystalTravel.com2025-12-30
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
R
Reshita R · 1 review · Experienced 2025-12-23 ·
★★★★★
Dwight Johnson made my experience great…n
Dwight Johnson made my experience great with Crystal travel! He helped me book my flight ticket during an emergency travel. I could not have done it without his help and support. Thank you Crystal travels. I will use Crystal travels again!
RR
Reply from CrystalTravel.com2025-12-30
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
Martin helps us on our short emergency flight. He is very responsive and helpful.
Reply from CrystalTravel.com2025-12-29
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
M
Mia Sipe · 1 review · Experienced 2025-12-28 ·
★★★★★
Martin was great when we called and…
Martin was great when we called and needed help to book ASAP he was fast and so helpful thank you Martin
Reply from CrystalTravel.com2025-12-29
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
M
Maya · 1 review · Experienced 2025-12-27 ·
★★★★★
Great Service by Nick.
Reply from CrystalTravel.com2025-12-28
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
F
Finn McCool · 1 review · Experienced 2025-12-21 ·
★★★★★
Martin @ Crystal Travel
Martin went way above and beyond with his help in changing a flight due to a medical emergency. He was very professional and he is a huge asset for Crystal Travel. Work with Martin in extreme confidence.
Reply from CrystalTravel.com2025-12-23
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
My travel agent is Martin
I had an amazing experience working with this travel agent. From start to finish, everything was handled with professionalism, patience, and genuine care. He took the time to understand exactly what I was looking. Communication was excellent, and I felt supported every step of the way. I truly appreciated how stress-free the entire process was. I highly recommend Martin
Reply from CrystalTravel.com2025-12-23
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
M
Michelle · 8 reviews · Experienced 2025-12-21 ·
★★★★★
Great Setvice!
Reply from CrystalTravel.com2025-12-23
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
A
April Zhang · 1 review · Experienced 2025-12-20 ·
★★★★★
Martin is very helpful
Reply from CrystalTravel.com2025-12-23
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
W
Wei Zhang · 1 review · Experienced 2025-12-19 ·
★★★★★
Michael Reese has done great job to…
Michael Reese has done great job to help us.
Reply from CrystalTravel.com2025-12-23
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
P
Paige · 8 reviews · Experienced 2025-12-18 ·
★★★★★
Nick Harrison is extremely professional…
Nick Harrison is extremely professional and polite. He helped me work out a U.S. to Africa trip (I’d been back putting off the travel aspect of it because it was daunting) but he dealt with it all in a clear and straightforward manner, removing all of the guesswork for me!
Reply from CrystalTravel.com2025-12-23
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
[email protected]
