Your #1 Shopping Agent, based in Hangzhou, China. Purchase billions of products with a few clicks. B2B and B2C support. We connect our customers worldwide to millions of sellers in China!
Reviewers had a great experience with this company. Customers frequently praise the helpful staff, noting that representatives are always polite, attentive, and ready to assist with any questions that arise during the shopping process. People also mention that the delivery service is remarkably fast and reliable, ensuring that packages arrive safely right at their doors without trouble.
However, some customers also noted unexpected extra service fees and extremely high shipping costs when trying to send their parcels abroad. A few reviewers experienced frustrating support interactions, mentioning unhelpful replies and unexpected delays that complicated their overall ordering experience significantly over time.
WARNING!
First of all, after the Pandabuy raid, i was looking for a new Agent. I found CnFans and CSSBuy and to be honest, i sticked to CSSBuy only because of cheaper shipping prices.
But there are lots of backdoors behind it.
First : The Customer Supports are terrible! I feel like the Agents/Staff can't talk proper english. I can understand it , they are living in China, but for this job YOU HAVE to know basic english. Most of the time, they are irritated by your messages and do other things except your demands.
Secondly : The App and the Website has lots of Bugs and is programmed by an amateur. You will face lots of bugs. Can't even open a product page, view at a shop and so on. I often contacted them about these issues in their discord servers. They didnt do anything about that.
Third : Shipping Prices and Rehearsal.
Normally rehearsals costs 10-15¥ (1-2$) and i once did one and got charged 20$!!! I didnt get my money back !
and also the shipping prices are increased. Another problem is the Volumetric Weight. They dont really show how much you have to pay per 1cm³ of your parcel! So we cant even know if the additional charges are true or just overpriced.
READ THIS :
I once shipped 3 Items from the same seller and they all were sent in one package. On 16th January they were all in the warehouse but i wanted to refund one item and told the staff to refund it on the same day. The day afterwards i changed my mind and told them to NOT refund the item. A while later they agreed and confirmed on 17th January 2025 that they will keep all of the items in the warehouse and i insisted multiple times to ship all the items.
Its 23rd January, i submitted my parcel with all of the items that were in the warehouse.
After a couple hours maybe, i get the message that my parcel has left the warehouse, but one item was removed from the parcel. It was that item that i wanted to refund earlier on 16th January which was almost a week ago! I told them that i didnt want to refund that item!
They told me that its too late now because the haul already left the warehouse, so i thought i will leave that item in the warehouse and ship it next time.
I asked them in their Discord Support where that one item is right now. They told me that they will check and even they didnt know where it was. They couldnt find it. They said its probably on its way back to the seller. 🤦♂️
Such refund takes 3-5 to reach the seller. I still had to wait for updates on 16th February. Almost a month and i didnt knew where the item was, didnt get any help and also not my money back!
They were lying to me and telling me that the item is still on its way to the warehouse (for almost a month!)
After such an intense and stressfull waiting i finally got my money back.
CSSBuy is not something i can recommend for you. DEFINITELY not. there are lots of different agents who work for cheaper and do their job right!
CssBuy is very good because it is reliable and is always very fast, but the shipping could be fairer, especially for those who have been buying for a long time like me, because there are some very expensive shipping costs.
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