At Delugs, our mission is to elevate the experience of watch ownership through the simple, powerful act of strap changing. We believe a strap is not a neutral accessory. The right one can make a familiar watch feel new, the wrong one can make a beautiful watch feel wrong on the wrist. We pride ourselves on thoughtful craft, careful design, and customer service that treats every order as part of a relationship rather than a transaction. Beyond our in-stock collections in leather, rubber, and fabric, Delugs is particularly known for our custom strap service: bespoke builds worn on everything from a MoonSwatch or Tudor Black Bay to Rolex, Cartier Santos, Omega Speedmaster, and Patek Philippe.
以上内容由商家自行提供，未经平台核实。Delugs（www.delugs.com）在 OK.one 的综合评分为 4.5 分（满分 5 分），基于本站收录的 179 条用户评价，属于家居与园艺分类，口碑优秀。87% 的评价为 4 星及以上，10% 为 1 星；商家回复了 95% 的差评；近 12 个月新增 173 条。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a truly great positive experience with this company. Customers frequently praise the exceptional product quality, beautiful craftsmanship, and the remarkably wide selection of watch straps available for various timepieces. Consumers also highlight the highly responsive and exceptionally helpful customer service team, noting that personalized recommendations, questions, and exchanges are handled very smoothly. Some reviewers were not happy with customer support, mentioning frustrating shipping delays, extended wait times, and occasionally receiving completely incorrect items. A few customers also experienced ongoing issues with order fulfillment or reported that their follow-up emails were left completely unanswered by the support team.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。I have several straps from Delugs, exotics to sailcloth. All are excellent quality and were received in a very timely manner. I will continue to order from them.
Exotics to sailcloth is a beautiful range to have in the rotation! Totally different moods on the wrist. Looking forward to the next chapter of the collection. – Delugs
Have purchased many straps and clasps from Delugs and have been impressed. Delugs has awesome cut-to-size rubber straps for watches like the Black Bay 58, which pair nicely with their butterfly deployant clasps. They also have nice leather straps. I like their glossy alligator straps…especially in the Lagoon Blue color…currently out of stock, so hopefully they eventually get more in. This evening I had a bit of an issue with their website and used the chat to speak with an assistant. They were very helpful in understanding the problem and resolving it. Excellent products and service. Cheers.
Thank you for the kind words! The Lagoon Blue glossy alligator is a quiet favourite. Watch out for that restock notification very soon. Glad that our chat could sort the website hiccup for you. Cheers. – Delugs
Shawn was very knowledgeable and had provide good service and advice
Shawn really knows the range inside out! Glad the visit was a good one. – Delugs
Hi Khairul, Thank you for the kind words. We're glad to hear you've enjoyed both the products and the service. We truly appreciate you taking the time to share this. – Delugs
GREAT RESPONSE TIME . VERY HELPFUL AND KNOWLEDGABLE SALES ASSOCIATE CARL! Cant wait to visit the flagship store in 2 weeks!
Carl will be glad to read this and we hope you had a good trip! – Delugs
I had a good experience with Jeff and the team on my first visit to Delugs. My questions were helpfully answered with suggestions and the product was adequately explained to me.
Hi Marc, Really glad you made it in — thank you for sharing this. It's always a pleasure when we get to walk someone through everything in person, and we hope it's the first of many visits. Looking forward to helping you find the next one. – Delugs
Excellent customer service. The team was very responsive and thoughtful in all of my emails and Instagram DMs. I feel confident about my purchase. Thank you!
So glad to hear this, Benjamin — thank you! We always want every interaction to feel thoughtful and unhurried, whether it's over email or DMs, so it's great to know that came through. Looking forward to hearing from you again soon. – Delugs
Ordered two watch straps (sailcloth and Nubuck). The Nubuck strap is fantastic: buttery soft and looks great. The sailcloth strap didn't work out for the watch I intended it for but the customer service team was very responsive and made initiating a return easy.
Hi Steven, Thank you for taking the time to share this! Glad the Nubuck has been a hit — it's a favourite of ours too. And good to know the return was handled smoothly. Hope the next strap finds the right watch. – Delugs
So far they have been great. My first order was very fast. I made a mistake in order the wrong size. I emailed them asked to send me a new one out which I paid for. They responded very quickly in an email and I am now waiting on my second strap. Thank you again.
Thank you for this, George. Really appreciate it! Glad the first order landed quickly, and we'll make sure the second one does too. Looking forward to hearing how the new strap works out. – Delugs
Love the strap quality! Have several straps for various watches and always get compliments on them. The customer service is also top notch. I ordered the wrong strap and they were very quick to help me get it returned.
Always a pleasure, Daniel. Thank you for this! Love hearing that the straps have been turning heads. And glad we could take care of the return without any fuss, That's exactly how it should be. – Delugs
I made a mistake on the delivery address and sent a request to change the address. Renz at Delugs responded within 30 minutes updating the delivery address and took care of my mistake.
Thank you for the shoutout, Walt! Renz will be very happy to hear this. We'll be sure to pass it along. Glad it was all sorted before anything went off course. – Delugs
I have purchased stocked straps from Delugs before and have always been impressed by the material and quality craftsmanship. For my most recent strap, I had to source a made to order (MTO) strap to replace a unique dimension Patek Philippe Gemma Gondola watch. I took many custom measurements from taper, buckle and tongue width, and quick release end thickness. I reached out to customer service and they did a great job assisting me to ensure accuracy of my measurements. It took a little over a month since the alligator leather in my desired color was out of stock. I’m very happy with this purchase and service from the Delugs team. Thank you!
Hi Damian, Thank you for the thoughtful review. We’re especially glad to hear the team was able to support you through the made-to-order process and help get the final strap right. We really appreciate you taking the time to share your experience. – Delugs
Have had 2 issues where I needed to contact customer service and both were solved very quickly. The first time I needed to just cancel an order and the 2nd time I wanted to add on to my order thinking I would need to cancel. Both times I got quick responses and the second I didn’t have to cancel, the rep was able to add the item to the order and forward me the invoice for the difference, very prompt great service.
Thank you for taking the time to share this! We’re glad the team was able to assist quickly on both occasions and make the second adjustment smoothly without requiring the order to be cancelled. We really appreciate your support and your kind words about the service. – Delugs
I bought the goods for the first time, but it was also because of a mistake in communication, which led to the wrong delivery of the goods. But after the response, the response was very fast and responsible to assist in solving the replacement. The goods are also quite high quality. I will introduce it to my friends and shop with peace of mind again.
Hi Oliver, Thank you for taking the time to share this. We’re glad the matter was resolved quickly and responsibly, and that the product quality left a strong impression as well. We truly appreciate your support, and it means a great deal to hear that you would recommend Delugs and shop with confidence again. – Delugs
Despite receiving a defective strap that was noticeably tearing at the seams, customer support repeatedly denied a return by misclassifying the functional damage as a "cosmetic imperfection". I was only offered a 10% discount and a scripted refusal until I explicitly threatened a CC dispute to get a prepaid return label and a full refund. This was an incredibly frustrating experience that required far too much effort to resolve a clear quality issue.
Hi! Thank you for taking the time to share this feedback. We’re sorry for the frustration caused here. Having reviewed the case internally, we agree that this should have been handled with greater clarity and far less back-and-forth. Regardless of the final resolution, the process took more effort on your end than it should have, and that is not the standard we want associated with Delugs. We have taken your feedback seriously and reviewed it carefully with the team to improve how similar cases are assessed and handled going forward. – Delugs
Top tier customer service! I ordered a 20mm strap by mistake and needed to order a 19mm strap. Customer service took care of the request within a few hours.
Hi Evan, Thank you for the kind words. We’re glad the team was able to sort this out for you quickly and smoothly. We really appreciate you taking the time to share your experience. – Delugs
Bumped into the brand's product few years back and now I've become a frequent customer. With steady quality of the leather straps and constantly adding new products in the collection, including rubber, fabric and exotic leathers, it's just too easy to find a strap that can pair with any watches. The shipping is fast, usually sending the order next day after payment (except custom orders), and from where I am I usually receive the package next day (which means 2 days after payment).
Hi Lok Him, Thank you for your continued support over the years. It means a lot to hear that Delugs has become a regular part of your collection, and that the breadth of the range continues to be useful to you. We truly appreciate you taking the time to share this. – Delugs
Nobody makes integrated rubber straps (for a PRX at least) like Delugs does. The rubber is just right, cut to size makes for a custom fit, butterfly buckle's machined not stamped.. but, if of the 3 I've purchased did start bending spring bars. Customer service responded within 24 hours and sent replacement spring bars and strap no questions asked!
Hi Stephen, Thank you for taking the time to share this. We’re glad to hear you enjoy the PRX rubber straps, and also glad the team was able to support you quickly when the issue with the spring bars came up. We appreciate your trust and your continued support. – Delugs
Been a long time supporter of delugs. Love the brand, and am happy with the new products that they have continually pushed out. Prices have certainly risen over the years and it may not be the value proposition that it once was, but it has made up for that with great service and a wider variety of products than you would not likely find elsewhere especially the quality that it offers
Philologus, appreciate this honest take — and we hear you on pricing. We've been working hard to make sure that what comes back to you (the selection, the service, and the products themselves) keeps pace with the trust we ask for. Thank you for sticking with us through the chapters. – Delugs
Hands down my go-to brand for all my watch accessories. I get asked about my leather straps, rubber cut-to-size straps, and watch cases from Delugs daily — more often than I get asked about my watches. The Delugs team is made up of true watch enthusiasts and collectors and this really shines through their work. What’s more, they lead the charge for R&D when it comes to innovating on materials, craftsmanship, usability, and wearability. They’re also in tune with the industry, culture, style, and history of watches, which adds to the impact of wearing/using any of their products. I recommend them to everyone.
Hi Verne, Thank you for such a generous review. It means a great deal to hear our work described this way, especially the recognition of the thought and enthusiasm that goes into what we do. We truly appreciate your support and recommendation. – Delugs
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Fluco 共 179 条符合条件的评价
