At Delugs, our mission is to elevate the experience of watch ownership through the simple, powerful act of strap changing. We believe a strap is not a neutral accessory. The right one can make a familiar watch feel new, the wrong one can make a beautiful watch feel wrong on the wrist. We pride ourselves on thoughtful craft, careful design, and customer service that treats every order as part of a relationship rather than a transaction. Beyond our in-stock collections in leather, rubber, and fabric, Delugs is particularly known for our custom strap service: bespoke builds worn on everything from a MoonSwatch or Tudor Black Bay to Rolex, Cartier Santos, Omega Speedmaster, and Patek Philippe.
以上内容由商家自行提供，未经平台核实。Delugs（www.delugs.com）在 OK.one 的综合评分为 4.5 分（满分 5 分），基于本站收录的 179 条用户评价，属于家居与园艺分类，口碑优秀。87% 的评价为 4 星及以上，10% 为 1 星；商家回复了 95% 的差评；近 12 个月新增 173 条。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a truly great positive experience with this company. Customers frequently praise the exceptional product quality, beautiful craftsmanship, and the remarkably wide selection of watch straps available for various timepieces. Consumers also highlight the highly responsive and exceptionally helpful customer service team, noting that personalized recommendations, questions, and exchanges are handled very smoothly. Some reviewers were not happy with customer support, mentioning frustrating shipping delays, extended wait times, and occasionally receiving completely incorrect items. A few customers also experienced ongoing issues with order fulfillment or reported that their follow-up emails were left completely unanswered by the support team.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Incredible customer service when ordering, huge choice of materials, great value for such quality! Highly recommended!
Hi Pa, Thank you for the kind recommendation. We’re very glad to hear the bespoke experience, material selection, and service all stood out to you. We truly appreciate your support. – Delugs
Delugs is my favourite watch strap company! The quality of their straps is amazing, and they have every style and material imaginable. I mostly use their custom program because the lug width of my mostly ladies watches are not commonly available. Their Strap Consultant helps me with choosing the right specifications for each strap, and I've created some beautiful designs that are unique to my collection. Their shipping to Canada is very easy too, which is a bonus. I highly recommend Delugs to all watch collectors!
Hi Myra, Thank you for the wonderful review and for your continued trust in our custom program. We’re especially glad to hear how our team has been helpful in bringing those projects to life. It means a lot to know Delugs has been able to support your collection so well. – Delugs
I have been a Delugs customer for years and have been consistently satisfied with the quality of their straps, especially their bespoke program. Amazing variety for stock straps and and endless amount of customization - haven’t been disappointed yet.
Hi Jason, Thank you for your continued trust over the years. We’re especially glad to hear that both our stock range and bespoke program have continued to serve you well. Support like this means a great deal to the team. – Delugs
Love my Delugs straps! The team is very helpful and love the variety of materials and colors offered
Hi Derek, Thank you for the kind words! We’re glad to hear you’ve enjoyed both the straps and the support from the team. We really appreciate you taking the time to share this. – Delugs
after wearing the strap for 2 weeks now. The plastic rubber sail cloth. for my cartier santos with the quick release mechanism. its a lovely watch. only thing is you have to cut and fit the strap yourself. 250 euros and you have cut the strap both sides to fit it. there is a little diagram on the box. its realy not enough. im a pretty skillied guy with my hands. and i cut the bracelet too tight. once cut thats it you cant extend it. so it fits very tight on my wrist. for 250 euros you would expect more. information=. my fault but I followed the instructions to the letter and the watch is now too tight it pinches my skin !
Hi Steve, Thank you for taking the time to share your feedback. This style requires the strap to be cut to size during installation, and once adjusted, the fit cannot be reversed. We understand how frustrating that can be if the final fit is not right. Your feedback regarding the fitting experience and instructions has been noted internally. – Delugs
I purchased a custom strap from Delugs in 2024 for my partner’s Cartier Santos Dumont. After a year and a half, the glue began to come undone and the stitching started to fail. I wasn’t initially concerned, as the company advertises a lifetime warranty, so I assumed it could be repaired or replaced. However, I was told that my partner washing his hands counts as general wear and tear, and that this is what caused the glue and stitching to fail, despite there being no other visible damage to the strap. As a result, it is not covered under their warranty. Instead, I was offered a 10 percent discount on a replacement strap, along with a suggestion that I choose a different leather to suit his so called “hardcore needs.” I would avoid this company. In future, I’ll be purchasing directly from Cartier instead.
Hi Jeffery, Thank you for taking the time to share your feedback. We’re sorry to hear you were disappointed by the outcome. After reviewing the case carefully, our team’s assessment was that the condition observed fell outside the scope of our warranty coverage. While we understand that you disagreed with that conclusion, the case was reviewed and responded to based on the information available, and a goodwill discount for a potential replacement was offered as an exception. We appreciate you sharing your view, and your feedback has been noted internally. – Delugs
I bought an alligator strap on Delugs, that I paid 137CHF + 18CHF shipping cost. The strap took almost a month to arrive because they said a CITES form was required. Well that CITES form cost me an extra 70CHF paid to DHL + 88CHF paid to customs for veterinary inspections. Delugs never mentioned that in their site and didn't provide any resolution. I have bought other alligator straps from other companies without CiTES and without problem. Delugs never again.
Hi, Thank you for taking the time to share this. We’re sorry the experience was such a frustrating one. Requirements for exotic leather shipments can vary depending on the destination country, and we understand how disappointing it is when an order involves additional process, delay, and cost that were not expected. For orders where CITES documentation is required, customers are informed and given the option to continue or request a refund before the process moves forward. Your feedback has been reviewed internally with the team. – Delugs
Chaotic customers service, mediocre at best quality Placed order in November. After hearing nothing for weeks, was informed the product I paid for weeks earlier was no longer available. After much debate, got a small discount… which was incorrectly applied so I was asked to pay part of it back. Was promised deliver before Christmas… which didn’t happen. When the product finally did arrive, my Christmas gift was the wrong size. Again having had to ask for it, meaningless discount on future order. Even simple plastic pages for a booklet for watch straps for free were too much to ask for. Terrible service for of mistakes and then stinginess? All of this would be half bearable if the product held up. It does not: wore the supposed alligator strap for an hour and it already bent out of shape (in winter, inside). Never again
Hi Philipp, Thank you for taking the time to share this. We’re sorry this experience fell so far short of expectations. Having reviewed the case, we recognise that the overall experience left you disappointed, particularly given the expectations around the order and the context in which it was placed. We understand why this left a poor impression. Your feedback has been reviewed carefully with the team, as this is not the standard we want associated with Delugs. – Delugs
I purchased two straps from the "Panerai Straps" collection, explicitly named "Chunky Watch Strap." In the world of Panerai, "Chunky" implies a robust thickness (4-5mm). What I received were standard 3mm thin dress straps that look ridiculous on a Panerai. When I contacted customer support, they admitted that "expectations can differ" and that the name might be interpreted differently, yet they hid behind the fine print in the specs. The real issue is their resolution: I paid $55 for shipping + ~$50 in non-refundable import taxes. Delugs insisted I return the items for a refund, which would mean I LOSE over $100 USD in sunk costs just to fix their misleading marketing. They refused to offer a store credit or a replacement that doesn't penalize me financially. Warning to international buyers: If the product description misleads you, you will be left paying the price. Do not trust the product titles.
Hi Rotem, Thank you for taking the time to share this. We’re sorry the experience left you frustrated. Having reviewed the case carefully, we recognise that while the product specifications were provided, the overall resolution did not leave you feeling fairly treated, particularly in light of the international shipping and import costs involved. We understand why that made the experience a disappointing one. We have reviewed your feedback internally with the team, as clarity in communication and fairness in resolution both matter greatly to the standard we want associated with Delugs. – Delugs
Considering this was shipped from the Far East to the UK it came fast, and was not disappointed! The alligator was soft and well constructed compared with my other alligator straps purchased from reputable companies in France, and even looked and felt so much better than the alligator strap that came with my Patek Philippe 5960P! Absolutely amazing and the size was perfect too! And did I mention the price being so much better value compared with other premium brands around the world! Will definitely be purchasing again in the future and already have a list of straps in mind! Thank you!
Hi TW, Thank you for such a generous review. We’re delighted to hear the strap arrived quickly and lived up to expectations in both feel and finish. It means a great deal to know it earned a place alongside some very fine pieces in your collection. Thank you again for your support. – Delugs
They sold me a magnifier for the camera on my phone that does not work, in fact they send you an attachment to attach it to your phone and expect to you tighten a metal bolt on to your screen to hold iot in place. I have sent several emails and tried to resolve this on whatsapp and they ignore you. avoind this company at all cost. I ended up having to dispute the charge with my bank
Hi Jeff, Thank you for your feedback. We’re sorry this experience left you frustrated. Having reviewed the case, we recognise that the communication did not come across as clearly or as smoothly as it should have, which added to the frustration of the situation. Your feedback has been reviewed internally with the team. – Delugs
I rarely write unsolicited reviews, but felt the need to give this company the highest of marks during the entire sales process. From their website with their watch, Finder function to the customer service and prompt delivery process to the actual quality of their product. If you’re looking for a watch band for your watch, you cannot go wrong.
Hi Edward, Thank you for taking the time to write this. It means a great deal to receive a review like this, especially across the full experience from website to service to product. We truly appreciate your support and recommendation. – Delugs
Anytime I have visited the website most of the straps i select have been out of stock and that has been my experience over a long period of time.
Hi Ray, Thank you for taking the time to share this. We understand how frustrating it is to return to the site and repeatedly find the items you are interested in unavailable. To improve this experience, selected straps are now available on backorder, and where backordering is not enabled, customers can opt to be notified when an item is restocked. Your feedback has been reviewed internally, as availability is an important part of the overall Delugs experience. – Delugs
I have a number of Delugs leather and Delcro watch straps and they are all very comfortable and durable. The support staff has always been very helpful and have provided specific advice and guidance in a timely manner. Considering the quality of their products, I have always found their prices to be not only reasonable but also quite competitive.
Hi there, Thank you for your continued support and for sharing this. We’re glad to hear the comfort, durability, and support experience have all been consistently strong for you. Reviews like this mean a great deal to us. – Delugs
insanely overpriced for a piece of china smelling rubber
Hi Tom, Thank you for taking the time to share your feedback. We understand that customers may have different views on value and material feel. Our rubber straps are developed to Delugs’ specifications and produced with specialist manufacturing partners selected for their technical precision and consistency, with quality standards overseen by our team. Your comments have been noted internally. – Delugs
Its way to overpriced to the point that its not even a consideration they keep saying that they cant hold a sale because of their costs but maybe it would have been better to consider lower prices in the first place, I bought a watch from ali express with the exact same pattern and color as the delugs straps and it fits my prx perfectly. Delugs team if you read this review I am not doing this to spread negativity I am just saying that its un reasonable to sell something with a cost price of 5-10€ for 136€😁
Hi Cem, Thank you for taking the time to share your view. We understand that customers may assess value differently. Delugs products are developed to our own specifications and produced with specialist manufacturing partners selected for their technical precision and consistency, with quality standards overseen by our team. Your feedback has been noted internally. – Delugs
Hi Nils, Thank you for taking the time to share your feedback. We appreciate you sharing your view, and your comments have been noted internally. – Delugs
I have never ordered watch straps for my watches. Now I wanted to give my PRX a new look and a very old watch that I purchased years ago at a flee market. The PRX (green dial) looks much sportier with the green strap and is ready for the warmer days coming in Germany. My old watch feels like it’s reborn now that the old original strap is off. What I really liked is that I was able to choose the colour/metal of the buckle. It fits perfectly. My first impression of the quality is very good. I also ordered a watch strap organizer (small). Overall I am very happy with all the products and especially the delivery time from Singapore to Germany via DHL Express was very quick. As if watches weren’t addictive enough … now I can give my watches a completely new look with a good strap. Probably not my last purchase if the the strap lasts for a while.
Hi Marc, Thank you for such a thoughtful first review. We’re very glad to hear the straps and organiser made such a strong first impression, and that the delivery experience was a positive one as well. We appreciate your support and hope to be part of many more strap changes to come. – Delugs
I buy most of my watch straps from them. They have almost all kind of straps and all sizes.
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Fluco 共 179 条符合条件的评价
