DESENIO US

亲爱的顾客，对于您未收到所订购的全部商品，我们深表歉意。我们理解这令人多么沮丧，尤其是当您迫不及待想使用购买的商品时。我们的客服团队已直接与您联系以处理此事并确保解决方案。请查看您的收件箱获取进一步详情，如有任何我们需要协助的额外信息，请随时回复。您的满意是我们的首要任务，我们致力于妥善解决此事。感谢您的理解与耐心，我们正在努力为您解决。-DESENIO

你好 Gustavo， 对于给您带来的不便，我们深表歉意，也非常感谢您这段时间的耐心。由于工作量增加，我们的客服团队回复咨询的时间比平时更长。我们明白及时沟通有多重要，也很抱歉您的体验没有达到预期。 请放心，我们非常重视您的反馈。我们致力于为客户提供卓越的服务，并将确保团队接受必要的培训，以提升服务质量。您的意见对我们改进至关重要，我们也会做出必要的调整，让未来的客户体验更好。感谢您的理解，希望以后能为您提供更好的服务。如果您还有其他需要帮助的地方，请随时联系我们。 DESENIO

Hello, We sincerely apologize for the challenges you've faced with delivery. We understand how frustrating this can be, and this is not the level of service we aim to provide our valued customers. We are committed to ensuring that every aspect of your order, including delivery, meets your expectations. While we strive to maintain high standards with our freight partners, unforeseen circumstances can occur. Thank you for your patience and understanding. Your feedback will be shared with our freight partner to help improve future services. If you have any specific concerns or questions, please reach out to our Customer Service team — we're here to assist you. Thank you for bringing this to our attention. We appreciate your feedback and hope to restore your confidence in our services. DESENIO

Hi Lisha, We are truly sorry to hear that our prints did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look. If you believe that the quality of your print may have been compromised due to a defect, we would be more than happy to assist you further. Please reach out to us via the contact page on our website, and our Customer Service team will be glad to help resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you. Thank you for bringing this to our attention, and we look forward to assisting you further. DESENIO

Hi Erin, We sincerely apologize for the inconvenience you have experienced and greatly appreciate your patience during this time. Due to an increase in workload, our Customer Service team is taking longer than usual to respond to inquiries. We understand how important timely communication is and are sorry to hear that your experience did not meet your expectations. Please rest assured that we take your feedback seriously. We are committed to providing our customers with exceptional service, and we will ensure that our team receives the necessary coaching to enhance the quality of assistance provided. Your input is invaluable in helping us improve, and we are dedicated to making the necessary changes to enhance our customer experience moving forward. Thank you for your understanding, and we hope to serve you better in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out. DESENIO

Hi Irene, We’re very sorry to hear your posters were damaged during transit. We take great care to package all orders securely, using durable tubes or flat packaging based on the order’s size and nature. Our goal is to protect your items with high-quality materials, and we regret that this wasn’t your experience. As we couldn't find any contact information with your review, please reach out to our Customer Service team directly. This will help us resolve the issue promptly and find the best solution for you. Thank you for your understanding. We look forward to assisting you and ensuring your satisfaction. DESENIO

Hi IB， 非常抱歉听到我们的印刷品没有达到您的期望。我们对艺术作品的品质和材料非常自豪，确保每件作品都按照最高标准生产。我们所有的印刷品都采用200g/m²无涂层、抗老化纸张制作，旨在提供优质、持久的成品效果。哑光表面不仅能防止反光，还能提升艺术品的整体外观，使其看起来更加精致优雅。 如果您认为印刷品的质量可能因缺陷而受到影响，我们非常乐意为您提供进一步的帮助。关于价格问题，购买后价格发生变化是非常不寻常的。我们希望进一步调查此事。请通过我们网站上的联系页面联系我们，我们的客户服务团队将很乐意帮助您解决问题。我们希望确保您对购买完全满意，并致力于为您解决问题。 感谢您向我们反馈此问题，我们期待为您提供进一步的帮助。 DESENIO