DESENIO US

Hi Ayush, We are truly sorry to hear that our prints did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look. If you believe that the quality of your print may have been compromised due to a defect, we would be more than happy to assist you further. Please reach out to us via the contact page on our website, and our Customer Service team will be glad to help resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you. Thank you for bringing this to our attention, and we look forward to assisting you further. DESENIO

Hello Christie, Thank you for sharing your feedback. We are truly sorry to hear about your experience with your recent order. We understand how disappointing it can be to place an order and later find out that the item is unavailable. Occasionally, due to high demand, items may sell out faster than anticipated. We strive to keep our stock information as accurate as possible, and we’re continuously working on improving this process to prevent such situations in the future. If you should need any further assistance, or have any questions, please feel free to reach out to our customer service and they'll be happy to help you. Thank you for your understanding, and we hope to have the chance to provide you with a better experience next time. \-DESENIO

Hi Ana, We’re genuinely sorry to hear that you are not satisfied with the prints you ordered. Your feedback is vital to us, and we appreciate you taking the time to share your thoughts. We strive to provide accurate product descriptions and clearly showcase the printed white border in our images, but we understand that expectations can sometimes differ from reality. If you have any specific concerns or if there's anything we can do to improve your experience, please reach out to our Customer Service team. We are dedicated to resolving any issues and ensuring your satisfaction with your purchase. Thank you for your understanding, and we hope to serve you better in the future. \-DESENIO

亲爱的顾客， 对于收到错误商品给您带来的不便，我们深表歉意。我们理解没有收到您订购的商品会多么令人失望，尤其是当您满怀期待的时候。 我们以对细节的关注和服务质量为荣，因此我们致力于迅速解决此问题，确保您收到正确的商品。 我们的客服团队已与您联系，以提供最佳解决方案。感谢您的理解与耐心；您的满意是我们的首要任务，您的反馈帮助我们改进。 -DESENIO

Hello Violette, Thank you for your feedback, and we’re truly sorry to hear that you’ve had a less-than-smooth experience with us. Providing high-quality service and ensuring customer satisfaction is extremely important to us, and we regret that we fell short this time. As mentioned previously, you are welcome to return the posters if they do not meet your expectations. If you need any further assistance with this process, we’re here to help. We’re delighted to have you as a customer and hope to regain your trust in future orders. Thank you again for your patience and understanding as we work to resolve this matter. \-DESENIO

Hi Diana, Thank you for your feedback. We’re truly sorry to hear about your experience and the inconvenience caused by the delays and miscommunication regarding your package. Our Customer Service team has already been in contact with you to resolve the issue, and we’re committed to making this right. Please don’t hesitate to reach out if there’s anything else we can assist you with. Thank you for your patience and understanding as we work to improve our processes and ensure a better experience in the future. \-DESENIO

Hi Kris, We’re truly sorry to hear that your recent order did not meet your expectations. We take great pride in offering high-quality products that showcase premium craftsmanship and materials. Our frames are crafted with precision using responsibly sourced, FSC® certified wood and metal, paired with lightweight, shatterproof acrylic glass to ensure durability and clarity for your artwork. Similarly, our prints are produced on 200g/m² uncoated, age-resistant paper, providing a premium matte surface that prevents glare and enhances the refined appearance of the artwork. If you believe your frame or print has a defect, our Customer Service team is here to assist you. Please reach out to us via the contact page on our website, and we’ll work with you to resolve the issue promptly. Your satisfaction is our priority, and we’re committed to ensuring you are delighted with your purchase. Thank you for bringing this to our attention. We appreciate your feedback and look forward to assisting you further. \-DESENIO

Dear Customer, Thank you for sharing your experience on Trustpilot. We truly value your feedback and are sorry to hear that your experience didn’t meet your expectations. Providing a smooth and satisfying shopping journey is our priority, and we regret not meeting that standard in this instance. Your input is incredibly important to us, and we will carefully review your comments to address the issues raised. Rest assured, our team is committed to making the necessary improvements to enhance our services. If you have any additional details or if there’s anything further we can do to assist, please don’t hesitate to contact our Customer Service team. We would greatly appreciate the chance to make things right for you. Thank you again for your feedback. We hope to regain your trust and provide you with a much better experience in the future. \-DESENIO