DESENIO US

Hi, We sincerely apologize for the delay in the delivery of your parcel. We understand how important timely delivery is, and we strive to ensure that every order arrives as quickly as possible. Delays can be frustrating, especially when you’re eager to receive your order. While we work closely with our shipping partners to minimize disruptions, unforeseen circumstances can sometimes occur. Please rest assured that we are continually reviewing our logistics processes to improve your experience. Your feedback is invaluable to us, and we take it seriously as we aim to enhance our services. Our Customer Service team will be in contact with you as soon is possible. We are committed to resolving any issues and ensuring your satisfaction. Thank you for your understanding and patience. We appreciate your support and hope to serve you better in the future. DESENIO

Dear Customer, Thank you for your feedback, and we sincerely apologize for the experience you've had. We take concerns like this very seriously and would like to assist you in resolving this matter. Unfortunately, we are unable to locate your order with the information provided in your review. Please reach out to our customer service team with your order details, and we will be happy to investigate this further and ensure that any outstanding refunds are processed correctly. We apologize for any delays and truly appreciate your patience. Our team is working hard to respond to all inquiries as quickly as possible. \-DESENIO

Hi Emily, 我们非常抱歉听到我们的印刷品未达到您的期望。我们对艺术作品的品质和材料非常自豪，确保每件作品都以最高标准制作。我们的所有印刷品均采用200g/m²无涂层、抗老化纸张制作，旨在提供优质、持久的效果。哑光表面不仅能防止反光，还能提升艺术品的整体外观，呈现精致优雅的效果。 如果您认为印刷品的质量可能因缺陷而受损，我们非常乐意进一步协助您。请通过我们网站的联系页面联系我们，我们的客户服务团队将很乐意帮助您解决问题。我们希望确保您完全满意您的购买，并致力于为您解决问题。 感谢您提出此问题，我们期待进一步为您服务。 DESENIO

Dear Customer, Thank you for your feedback, and we’re glad to hear you enjoyed our selection! We sincerely apologize for any delay in our response and understand how disappointing it must have been that we couldn't include a message with your order. While we currently do not offer gift messaging as part of our service, we truly appreciate your feedback and will take it into consideration for future improvements. If you have any further questions or suggestions, please feel free to reach out. We truly value your input and hope to have the opportunity to serve you again. \-DESENIO

你好 Samantha， 对于给您带来的不便，我们深表歉意，也非常感谢您在此期间的耐心。由于工作量增加，我们的客服团队回复咨询的时间比平时更长。我们理解及时沟通有多重要，很抱歉听到您的体验未达到您的期望。 请放心，我们非常重视您的反馈。我们致力于为客户提供卓越的服务，并将确保团队接受必要的培训，以提升服务质量。您的意见对我们改进至关重要，我们致力于做出必要的改变，以提升未来的客户体验。 感谢您的理解，希望未来能为您提供更好的服务。如有其他需要帮助的地方，请随时联系我们。 DESENIO

尊敬的顾客， 感谢您分享您的反馈，我们真诚地为您的沮丧体验道歉。 对于画框尺寸造成的任何困惑我们深表遗憾，因为我们的产品尺寸基于欧洲标准尺寸，为清晰起见，我们的网站上也有提供。同时，我们也非常抱歉得知您的画框送达时亚克力上有划痕，这绝对不是我们希望给顾客带来的体验。 关于您的退货尝试，我们理解这一定非常令人沮丧，我们很希望能有机会进一步协助您。遗憾的是，我们无法从评论中找到您的联系方式，但我们鼓励您直接联系我们的客户服务团队，以便我们为您解决问题。 感谢您的反馈，让我们有机会改进。 -DESENIO

尊敬的顾客， 我们真诚地为解决此问题的延迟以及由此造成的任何沮丧感到抱歉。我们完全理解这次经历有多么令人失望，对于造成的任何不便我们深表遗憾。 请您放心，我们已直接与您联系以提供解决方案，我们致力于确保您的关切尽快得到妥善解决。 感谢您的耐心与理解，如有需要我们随时为您提供帮助。 -DESENIO