DESENIO US

Hi Jen, We are truly sorry to hear that our prints did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look. If you believe that the quality of your print may have been compromised due to a defect, we would be more than happy to assist you further. Please reach out to us via the contact page on our website, and our Customer Service team will be glad to help resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you. Thank you for bringing this to our attention, and we look forward to assisting you further. DESENIO

Dear Customer, Thank you for your review. We’re sorry to hear that you haven’t received the return details yet, and we completely understand how frustrating this must be. We have reached out to you directly with the necessary return instructions, including the correct return address. If you haven’t seen our message yet, please check your inbox (and spam folder, just in case). We truly appreciate your patience and want to ensure this is resolved for you as quickly as possible. If you have any further questions or need any additional assistance, please don’t hesitate to reach out—we’re here to help. \-DESENIO

Hi Brian, We are truly sorry to hear that our prints did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look. If you believe that the quality of your print may have been compromised due to a defect, we would be more than happy to assist you further. Please reach out to us via the contact page on our website, and our Customer Service team will be glad to help resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you. Thank you for bringing this to our attention, and we look forward to assisting you further. DESENIO

Dear Customer, Thank you for your feedback. We sincerely apologize for any frustration caused by the shipping delays and your refund process. We want to assure you that we are already in contact with you regarding this matter and are working to resolve it as quickly as possible. If you have any further questions or concerns, please don’t hesitate to reach out—we’re here to help. \- DESENIO