Most reviewers were let down by their experience overall. Customers frequently mentioned severe problems with unhelpful customer service representatives, noting how difficult it is to reach anyone for assistance. Furthermore, consumers struggled constantly to obtain refunds and faced endless disputes after receiving incorrect or missing items. Buyers also faced extensive shipping delays and poor product quality across many orders.
Some people were satisfied with the timely delivery of their purchases and found the items to be reliable and well-packaged. Other consumers noted that they always received their specific jerseys and goods exactly as described without any trouble.
DHgate should have sellers put more detail in description for items. Mandatory description of material. Customer service needs to be easier to deal with.
DHGATE should let customer know what store your shopping in. It’s not clear as you swipe down. And need to know the experience of the store
DHgate 回复2019-10-23
Hi Jackjones,
Since your seller is the direct supplier for your product, they can give you the accurate information about your item’s details. If you have questions or changes in your order’s specifications, it is recommended that you contact the seller directly through "Active orders" to make sure that your communication is properly documented for future reference.
Here's how you can contact the seller:
1) Click "My DHgate " on the upper right corner of the page.
2) Click "My Orders” at the left side of the page.
3) Find the order number.
4) Click the link “Message Seller” at the top of the order details
If you are using a mobile phone, please go to your orders and click on the envelope icon to send a message.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
This was my first time placing an over seas order on line from DH Gate. It was not hard to place the order, however, I wish I had know that the order was cancelled. I did not see no reason. I lost over a week not know this information. Wish I had received an alert. I am trying the order again and I hope with better luck.
DHgate 回复2019-10-18
Hi wgriffin,
We checked your order is still under verification. Please send the following to [email protected] and use your order number as the subject.
1. Photos of the credit card you used to pay. Please only show the first 6 and last 4 digits of the card and cover the CVV code.
2. Valid ID
3. Screenshot of the charge from your bank account
4. Authorization Number
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
Merchandise was never received on last order and nobody responded to my request.
Order was never received and refund was never issued. No responce from nobody.
DHgate 回复2019-10-17
Hi Killer,
Please send the correct order number you are referring to so we can check and assist you further.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
Some orders was good some orders never got and did not get a refund whatcha who you order from check review
DHgate 回复2019-10-14
Hi Donna,
We understand your concern, we are here to assist.
The seller has until 2019-10-18 04:06:10 to ship your orders, if he fails to ship it on or before that day the order will then be cancelled and refunded automatically.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Blu
Customer Service Center
DHgate.com
Tried to buy several times from the DHgate, the site and the representatives are welcome but that is not the point. When you purchase goods from them you expect to arrive and not getting fake tracking numbers, goods never delivered, wasting time with calls to couriers and CS from DHgate.
They should be more careful with their sellers, because you pay for something and expect to arrive in your door instead of wasting hours to find if you have an item to receive or dispute for a refund.
3 stars for the CS experience , 0 stars for selling goods that never deliver.
DHgate 回复2019-10-12
Hi Geo,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
Shopping was fine. My issue was with the order process. I filled in all the information, but the 'confirm payment' would not go through and I had no idea if the order was placed or if my credit card was charged. There should be a confirmation number that comes when order is received.
had a difficult time processing order as I needed to pre enter shipping address and did not realize
DHgate 回复2019-09-04
Hi anthea164,
We checked your order, this is still being processed by the seller for shipment. This will be sent out on 2019-09-26 and the delivery would depend on the courier used to ship your order.
Please communicate with the seller for updates on your order.
Here's how you can contact the seller:
1) Click "My DHgate " on the upper right corner of the page.
2) Click "My Orders” at the left side of the page.
3) Find the order number.
4) Click the link “Message Seller” at the top of the order details
If you are using a mobile phone, please go to your orders and click on the envelope icon to send a message.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
The stuff is cheap replica chinese glass all brand name pieces are cheaply painted on. If you call the actual manufacture for the "name brand glass" rigs they will deny that any of there product is, was, or ever has been sold on dh gate.
Hi esteladaviz8,
Please communicate with the seller first so they can check this for you.
Here's how you can contact the seller:
1) Click "My DHgate " on the upper right corner of the page.
2) Click "My Orders” at the left side of the page.
3) Find the order number.
4) Click the link “Message Seller” at the top of the order details
If you are using a mobile phone, please go to your orders and click on the envelope icon to send a message.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
I have nearly received everything that I have ordered and it has been the right size and colour one
Every time I order any that is Tommy Hilfiger it has not shown up
and nobody wants to get back to me
i ordered a watch, t shirt and a jumper
DHgate 回复2019-08-29
Hi debbydoes123,
We understand your concern, we are here to assist.
Your order has already been shipped with this tracking number LL696617513CN. Please wait within 7 days for the tracking information to be updated . You may also contact the seller to get real-time tracking updates of your order.
Here's how you can contact the seller:
1) Click ""My DHgate "" on the upper right corner of the page.
2) Click “My Orders"""
3) Search for your order number.
4) Click on “Message Seller” on top of the order details.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Blu
Customer Service Center
DHgate.com
Not always do i get my orders. Or have had orders delivered to wrong addresses and never was refunded
DHgate 回复2019-08-30
Hi hannah28walker,
Please send us the order number referring to your review so we can check and assist you further. For 3142321449, this is still being processed by the seller for shipment. This will be sent out on 2019-09-04 and the delivery would depend on the courier used to ship your order.
Please communicate with the seller for updates.
Here's how you can contact the seller:
1) Click "My DHgate " on the upper right corner of the page.
2) Click "My Orders” at the left side of the page.
3) Find the order number.
4) Click the link “Message Seller” at the top of the order details
If you are using a mobile phone, please go to your orders and click on the envelope icon to send a message.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
I tried to order on Starhui seller website and could not select a color. Sent an email, sent a message to Tang Tang and communicated via live chat to Jake. Whole process very time consuming, called 877 number and talked to buyer protection in error somehow. Finally kept searching and found another seller. But, then could not delete obsolete credit card number and it was very difficult to add new credit number. It should not be this hard to do business. Highly recommend your website software be streamlined to make it more user friendly. Thank you.
DHgate 回复2019-08-28
Hi V in Fort Worth, Texas,
Thank you for your feedback! We will make sure to take this in to consideration for us to improve the site and our service.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
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