Most reviewers were let down by their experience overall. Customers frequently mentioned severe problems with unhelpful customer service representatives, noting how difficult it is to reach anyone for assistance. Furthermore, consumers struggled constantly to obtain refunds and faced endless disputes after receiving incorrect or missing items. Buyers also faced extensive shipping delays and poor product quality across many orders.
Some people were satisfied with the timely delivery of their purchases and found the items to be reliable and well-packaged. Other consumers noted that they always received their specific jerseys and goods exactly as described without any trouble.
I have been trying to reach 4 different sellers for 4 days and have had no success I've also emailed dhgate and again no response I would really like to buy a guitar I seen on here and the only reason I haven't went elsewhere is because I can't find that exact guitar on aliexpress, Alibaba or wish. I cant say what it's like to buy or how shipping is but if there communication is this poor it makes me question there customer service. If your planning on buying and you have concerns about an item be sure to contact seller first to make sure they have a quick response time otherwise if you end with a damaged or missing item, well you can imagine where you will be with that situation.
DHgate 回复2020-04-21
Hi Jason,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Blu
Customer Service Center
DHgate.com
Buyers doesn’t give you refund unless you don’t respect their conditions. Many times you waste days cause of reason to change (they don’t want to have bad comments) I think is ridiculous to negotiate over an item that you don’t want. I don’t suggest this app, long waiting time, bad shipping carriers and poor communication.
DHgate 回复2020-04-20
HI Monia,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
Ordered an item on March 12th 2020. Still haven’t arrived. Item said it left overseas on the 27th March 2020. There is no recent updates so I have no idea where my order is please help?
DHgate 回复2020-04-20
Hi Ben,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Blu
Customer Service Center
DHgate.com
Hi
i wanted to buy whole from dhgate but i haven’t got any idea about being scammed??
if anyone tell me ..should i buy from them???
Please help me with the answer
DHgate 回复2020-04-17
Hi Ohidur,
Once you make a payment this will be under our escrow program where the payment will not be released to the seller until you receive the orders and satisfied with them.
For product details, special features, price quotations, availability and shipping details, we recommend that you contact the seller directly. To make sure that your order is made to your specifications.
When you find the product you're interested in, you can contact the seller through "MESSAGE" tab under the seller's name at the right side of the item page. To go to the seller's store, click on the name of the seller at the upper right side of the item page under the Seller's Information Section or click on the seller's name below the item description.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
I ordered an item that says it's shipped but recieved an invalid tracking number!! 391825876288.... this is what I got even tho it says its supposed to be a 10 digit number.
DHgate 回复2020-04-13
Hi Brittany,
We understand your concern, we are here to assist.
We suggest that you communicate with the seller directly to get real-time tracking updates of your order.
Here's how you can contact the seller:
1) Click ""My DHgate "" on the upper right corner of the page.
2) Click “My Orders"""
3) Search for your order number.
4) Click on “Message Seller” on top of the order details.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Blu
Customer Service Center
DHgate.com
Hi Louis,
We understand your concern, we are here to assist.
Since you already opened dispute for the order, you and the seller will be given until 2020-04-17 07:26:52 to reach an agreement, if until that day and no agreement is reached, you can then request for DHgate mediation so we can assign a dispute analyst that will handle the case for you.
We suggest that you keep on communicating with the seller to reach an agreement.
Here's how you can contact the seller:
1) Click ""My DHgate "" on the upper right corner of the page.
2) Click “My Orders"""
3) Search for your order number.
4) Click on “Message Seller” on top of the order details.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Blu
Customer Service Center
DHgate.com
Very difficult to navigate the DHGate web-site. When I checked out, there was no place to enter the coupon code, back and forth email to supplier not in a timely manner. Showed price for large quantity, but when I went to order, they had only 3 quantity in stock. Below it says please provide us with the order number to check the status. I have done that and we went back and forth 5 times before I gave up. They don't answer a simple yes or no question, just a canned "your order is on the way" Really lousy appalling customer service.
DHgate 回复2020-04-10
Hi Raymond,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
Hi, I wish to cancel an order not even shipped yet and receive a refound!
Hi, I’ve placed two orders today but one of the bags I ordered is not going to be shipped before June and since is going to take long to arrive too I wish to delete the order and recive the money back! I’m not able to do that from the website so may I receive some help in order to do so, please?
DHgate 回复2020-04-03
Hi Ludovica,
If you want to cancel the order, you can open a dispute to request for a refund. From your APP where you are able to login, please go to your messages first and click on "System". Find the very first message that was sent with subject: You've successfully created a DHgate account. We Welcome You!
You should be able to see the email address and password for your account and click this link to login: https://dg.dhgate.com
Once you are signed in, please go to your Awaiting Shipment Orders and click on "Request Refund".
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
I’m having trouble tracking my order my order # is LS288582122CN
DHgate 回复2020-04-02
Hello Jacky,
Good day!
The tracking number LS288582122CN was provided last March 29th and it will take 3-7 days to get the update. This is the order number 3192358964 and if no update after 7 days please inform us. Thank you.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Joy
Customer Service Center
DHgate.com
My review "mysteriously dissapeared. So i ordered a guitar over a month ago still not here. Dont really wanna refund, want my instrument
DHgate 回复2020-04-01
Hi James,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Blu
Customer Service Center
DHgate.com
Placed 3 orders (3180800684, 3180800683, 3180800684) on Jan 29th. Delivery date keeps moving and now shows April. Orders show as "Item has been received" on the website, but we still do not have them. No response to email and no response on chat session.
Could someone please look at this and advise status?
Thanks
SC Wadman
DHgate 回复2020-03-30
Hello Margaret Wadman,
Good day!
We know that you are worried about your order and please do not click this " ORDER HAS BEEN RECEIVED" so that the payment will not be released to the seller unless you received the order and was satisfied and if not,then contact us right away.
These orders 3180800684 and 3180800682 still transit and the next update we will get is when order arrives in the country of destination and it will be received by customs and once they are done checking, they will release that to your local post office for delivery.
https://t.17track.net/en#nums=LX068013197CN,LO881863969CN
And this order 3180800683, the seller failed to ships the order and you can request refund. Please go to MY ORDERS and find the order number 3180800683 and click REQUEST REFUND.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Joy
Customer Service Center
DHgate.com
My P.O.# 3187664472 dated March 02, 2020 - 1-off bike helmet RockBros
Despite my repeated mails to my subject P.O. I have not received a response to the whereabout of my shipment. The latest status of the tracking no. shows the date March 08, 2020. So I do not know whether my helmet has been shipped to Germany and when.
I am very disappointed about the service of your company and I expect you now to inform me satisfactorily.
Rudi Eifert
DHgate 回复2020-03-25
Hi Rudi,
We understand your concern, we are here to assist.
Your order is still in transit and is expected to be delivered on or before April 3rd. You can continue tracking the item on this link.
https://t.17track.net/en#nums=SF6042136998708
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Blu
Customer Service Center
DHgate.com
I changed my mind I don't want the bag anymore I would like a refund and the seller is not replying to my messages
This is the order number 3177651228
DHgate 回复2020-03-20
Hello Cutie den,
Good day!
We do understand that you want the refund and we have seen the seller declined your request since he got the stock and you chose the wrong reason to your request. Please let the seller leave you a message stating that he agrees to refund $34.74 so that Dhgate can process it as soon as possible. And for your future orders, please if you don't want the item anymore or if you want to cancel the order, please choose the right reason for your request.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Joy
Customer Service Center
DHgate.com
Will I get an order shipped to Australia from China due to the Coronavirus
DHgate 回复2020-03-16
Hi Eliza,
We understand your concern, we are here to assist.
Yes, shipments are still ongoing however, delays are expected to continue in Wuhan, Hubei Province. Authorities are taking strict measures on this public health event, the epidemic situation is under control, all things will get restored soon. We will continue to pay close attention to this issue, you will be informed immediately if we receive any updates crucial to your order. Your understanding and support will be highly appreciated.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Blu
Customer Service Center
DHgate.com
Last month, I ordered something from this site that I knew I would need for the 20th of this month. As the date approaches, the last time the shipping was updated was on the 6th. It’s now the 15th and my order hasn’t been updated. My tracking number is LS249486019CN and my order number is 3184767825
DHgate 回复2020-03-16
Hi Andrea,
We understand your concern, we are here to assist.
For this case, we suggest that you contact the seller directly to get real-time tracking updates.
Here's how you can contact the seller:
1) Click ""My DHgate "" on the upper right corner of the page.
2) Click “My Orders"""
3) Search for your order number.
4) Click on “Message Seller” on top of the order details.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Blu
Customer Service Center
DHgate.com
is the shipping still opening for the orders to America? due to coronavirus?
DHgate 回复2020-03-15
Hello Charlene Lea,
Good day!
Some of the sellers already shipping the orders and some sellers still waiting for the factories to open. And if you want to place an order, we suggest you message the seller before paying the order if he can provide the order.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Joy
Customer Service Center
DHgate.com
I can’t proceed to payment. I’ve tried so many way to buy things on DHgate... Why it doesn’t accept prepay card mastercard? And when I try to buy with skrill it doesn’t accept too. How can I proceed to payment without using sofort?
DHgate 回复2020-03-11
Hi Hani,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
I find it sometime very difficult to log in at times and I am not getting that my password is wrong or my user name I sometimes have to click on a few things then it logs me in!
Also it takes too long to get the right answers when I have to keep repeating my questions where it can take months to get the right answers in witch is very frustrating to say the least!!!!!!!!!!!!
DHgate 回复2020-03-11
Hi alarmo99,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
This site has many great items however my middle rating is solely based on struggles that I encountered with sizing. Height is not the easiest measurement to work with especially when dealing with children's clothing for North Americans who use a child's age as the guideline, height is a much harder judgement to make.
I’m not happy the first order was canceled was told I would receive the $40 never did. Reached out to the salesman no response still. Ordered something today payment with through but still showing pending on the app...
DHgate 回复2020-03-10
Hi Ayanna,
The refund was completed on 2020-03-07 17:30:14. Usually, your refund will be completed by your bank within 7-15 working days. Please contact your card issuing bank to check in their reversal system whether there is a refund record from China in USD. If not, please request your card issuing bank to contact (VISA/AMEX/MASTERCARD) to check the record.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
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