DHgate

This is my experience with DHGate and…

This is my experience with DHGate and "Customer´s protection" - they protect seller, not buyer ! A completely unacceptable experience – a complete joke. The seller advertised a mini PC in a specific configuration, then admitted they could not supply it as advertised and promised a refund. Despite this, they shipped a package containing a used PC with no RAM and no HDD, completely different from what I had ordered - worthless piece of junk. DHgate pressured me to accept the delivery. I was then expected to pay the return shipping costs myself to send the unsuitable item back to China. Eventually, under pressure, I had to accept only a 50% refund. The seller's conduct was unacceptable, and DHgate's handling of this dispute was deeply disappointing. A buyer should not have to pay for a seller's failure to deliver the advertised product. This experience seriously undermined my trust in both the seller and DHgate. Avoid this seller. DHgate's buyer protection proved inadequate when it mattered most.

Ålä MoredeSweden · 1 review · Experienced 2026-10-23 · Posted 2026-10-23

Very disappointing experience with…

Very disappointing experience with Dhgate. The customer service is terrible and they don't seem to care about their customers when something goes wrong. Instead of helping they make things even more frustrating. I would not recommend DHgate and I would think twice before ordering from them again. Save yourself the trouble and shop somewhere more reliable

C YanUnited States · 1 review · Experienced 2026-10-22 · Posted 2026-10-23

Avoid DHgate! Defective Product, Unfair Refund, and Zero Customer Support!

I paid $20 for a mini fan that was defective, lasted less than one minute even after charging, and smelled like burning. Instead of helping me resolve the issue fairly, DHgate refunded only $1 without even asking whether I accepted the offer. They then closed my case and ignored my complaints. What kind of buyer protection is this? The platform seems more interested in closing cases than treating customers fairly. I was left paying almost the entire price for a defective and potentially unsafe product, with no meaningful response from customer service. This experience has completely destroyed my trust in DHgate. Buyers deserve better than this. Think twice before spending your money here! #scam#dhgate#refund

Parcel not delivered but dh gate do not…

Parcel not delivered but dh gate do not even answer my countless messages. Absolute disgusting service to allow a customer to lose their money due to couriers not making a delivery. I need a refund .

Nikki RathjeUnited States · 5 reviews · Experienced 2026-10-01 · Posted 2026-10-22

Never EVER again. First and only order.

I gave them a try for the first time and it most definitely will be my last. I received something completely different from what I ordered and the seller absolutely will not acknowledge that what they sent me is not what they advertise. The refund process is atrocious and way too many steps asking for the same information over and over again. Luckily I only spent $18.00 bc I was skeptical about trying the site. After quite a few tries I’m just letting it go because it’s not worth the headache of fighting for a refund. Lesson learned. Never again.

Paul Ashley-McHaleUnited Kingdom · 6 reviews · Experienced 2026-10-19 · Posted 2026-10-22

Draconian Policies and Procedures - worst experience ever

Extremely disappointed with DHgate's handling of this dispute. Despite providing evidence and making every effort to resolve the matter fairly, I was repeatedly encouraged to negotiate further with an uncooperative seller rather than receiving meaningful buyer protection. The process was lengthy, frustrating, and caused unnecessary stress. I was left facing substantial costs because of errors made by the seller, yet no decisive action was taken to ensure a fair outcome. Buyers should not be left out of pocket when goods are supplied incorrectly. Based on this experience, my confidence in DHgate's dispute resolution process has been severely damaged.

this is a wonderful app that gets you…

this is a wonderful app that gets you great quality products for less. I would recommend it to everyone

I am writing to raise a serious issue…

I am writing to raise a serious issue regarding my recently‑received watch order. Upon delivery, the watch arrived damaged and exhibited a critical mechanical fault: it loses approximately four hours of time over a 24‑hour period. When requested to supply a video showing the fault, I explained that this is not a cosmetic defect that can be captured clearly in a brief clip or static photographs. Demonstrating this degree of time‑loss requires continuous, full‑day recording — something practically impossible to provide as a short‑length video submission. I requested that the platform approve my return, inspect the faulty watch directly, then determine whether to issue a full refund or arrange a replacement. Instead of responding to my practical concern about evidence‑gathering, DHGate proceeded to release payment to the seller. I was never given a clear answer explaining how I could reasonably produce a short video proving a multi‑hour time‑loss fault. This process ignores the nature of the mechanical failure and leaves me without proper support for a defective‑item claim. I've lost 98,00 $ please do something else with your money and avoid this platform. Seller: defined STD logistics ( perfume135) Ref. : 322374425744 15.09.2026

Horrible scam

Horrible scam! Do not shop! Spent £82, this was my first time. Nothing has arrived, no delivery attempted. Now fighting with robots to get my money back! Seller just says- request a refund. App is so difficult, everything is hidden on purpose, nothing is straightforward. Already start to understand that no money is coming back to me. Pathetic! How this site is allowed to operate in the UK? Scammers nothing else!

Worst ever … do not purchase anything from them

If there was a zero star I would have put it. There sellers are robbers and they don’t care if you gets robbed or not. You dispute a purchase they don’t reply to you or do anything about it. The customer service sucks, they don’t want to do any job and do nothing for your problem. Not recommended at all

Amazing resolved issue from them I’m…

Amazing resolved issue from them I’m really happy with my experience

Rob VSpain · 21 reviews · Experienced 2026-09-03 · Posted 2026-10-19

I’ve had good experiences and bad ones

I’ve had good experiences and bad ones. The bad ones definitely are more impactful as the sellers are providing poor quality goods and don’t return the money.

Armi ibrahimiSwitzerland · 1 review · Experienced 2026-09-09 · Posted 2026-10-17

Dear DHgate Customer Protection Team,

Dear DHgate Customer Protection Team, I am submitting a formal complaint regarding the seller luckingcloth and requesting an investigation into the handling of my dispute. I paid USD 59.11 for two tracksuits, but I received only one. Furthermore, the item I received had a defective zipper. This means that I did not receive the goods I paid for in the agreed condition. I contacted the seller several times and opened a dispute through DHgate. I submitted photographs showing the defective zipper and explained that the second tracksuit was missing. Despite my efforts, the seller refused to resolve the problem and claimed that the zipper had been damaged after delivery. The seller provided photographs of a packaged item, but these photographs do not establish that both tracksuits were included in the parcel or that the zipper was functioning correctly when I received it. What concerns me most is that DHgate closed my dispute, rejected my refund request due to insufficient evidence, and released the payment to the seller, even though my complaint about the missing item and the defective zipper remained unresolved. I was also unable to submit a further review request before the October 10 deadline because I did not properly understand the English instructions. This was not an indication that I accepted the decision. I have repeatedly tried to resolve this matter through the available channels, without success. I believe the seller’s explanations are misleading, and I am extremely dissatisfied with the way my complaint has been handled. I am therefore formally requesting: 1. A review of the decision to close my dispute and release payment to the seller. 2. An investigation into the seller’s conduct and the evidence provided. 3. Verification of the shipment records, parcel weight, and any packing evidence establishing whether both tracksuits were actually shipped. 4. A full refund of USD 59.11, as the order was incomplete and the received item was defective. 5. A written response from a senior customer protection representative explaining the outcome of the investigation. I have attached screenshots of my order, the defective product, the seller’s statements, and DHgate’s decision. I expect this complaint to be reviewed seriously and independently, rather than simply being referred back to the seller or the closed dispute. Sincerely, Armin Ibrahimi

There is no communication with sellers

There is no communication with sellers. They send fake goods and when you try to query or ask for refund they ignore your request. Do not use this company.

DHgate. Crooks

Crooks. Brought a watch from them waiting 3 weeks for it to arrive and what they sent was 2 different cheap watches and a note saying sorry.tried to get my money back or the right watch sent but it was impossible no one answers any emails at all and customer service is a joke... please stay away

Amazing but shipping and delivery slow

Let’s be honest we all know the score…

Let’s be honest we all know the score with this site. Nobody expects Marks and Sparks customer service but it’s just none existent here. Made 2 orders for jackets that are dead stock these days and resellers are ludicrous prices, thought I’d try with these as the seller had decent reviews (in between all the obviously poorly translated bot reviews)! No tracking number for me items given, I’d almost forgotten about it, 6 weeks later I message and ask for an update from the seller. “Update coming soon friend”, nothing. Let’s see how the dispute goes, as it seems this shower just wanna hold onto your money for as long as possible in the hopes that you’ll give up or forget about it. That being said there are a few honest sellers who’s factories produce half decent gear.

Fake goods with Horrible Daylight robbery Sellers

Made it horribly difficult to open a dispute. Full of fake horrible sellers who just want to take your money. I got a coach bag from a seller (actualgoods_01) which ended up discolouring it was fake, unfortunately before discovering I had ordered another one, the new order I placed hasn't been sent from the seller, so I requested my order cancelled she said she wouldn't refund. I have pictures and videos, this app wouldn't upload<5mb & the website wouldn't let me upload evidence. Daylight robbery never again. I will mention this on all of my social media platforms with almost a million of my followers horrible bunch. Whatever you do AVOID (actualgoods_01) She is Horrible

Item never came

Item never came, I submitted a dispute and they released payment to the shop. The shop closed and deleted all listings. What a scam of a site. Order NO:322221426948 and Order NO:322221426946. I contacted the seller, who then threatned me saying because I disputed it he will contact the police and that I will go to hell. I have screenshots of all this from our chat.

AmandaUnited States · 2 reviews · Experienced 2026-10-04 · Posted 2026-10-07

Absolutely a scam of a company

**update 2** returned the shoes today after getting the address. They're specific on how to donthe return so its important to follow all instructions I assume. The kicker is it cost a $100.00 to return at the post office regular shipping. A hundred dollars!! If it costs that much to ship how did they make any money at all when the order was only a hundred bucks. Anyway we are out that money now as well until we hopefully 🙏 get our refund plus the cost of shipping. $200 now we are down. No wonder why they dont want you to return. This is just insane. **update** we are waiting on the address to return. They said they'll send the address in 24 hours. Its an address for returns. This makes no sense to not already have a return address on file. Ill gladly update if our return goes through and we get our credit. Absolutely a scam of a company. DO NOT BUY FROM THEM! They do not honor returns like they say they will. The seller wouldn't accept a return so it was escalated to DH Gate. They made my husband send a ton of pictures and lengthy explanations and went back and forth A LOT. They make you jump through hoops and then when they confirm the return they wont send you the info to return. DH Gate agreed to the return and said they would send him the info within 3 days. Never happened and now they wont reply. Even if they did send the info we are responsible for the shipping costs and then they reimburse you after 50 freaking days! Now the seller is claming DH Gate never approved the return so now my husband is sending them sreen images of the approval. We bought shoes from the seller TreadTrendz. The shoes were GARBAGE. Wrong sizing and very bad workmanship. Never again. Im out a $100 bucks. They literally argue with you and try to gaslight you. Its BAD. DONT DO IT.