Most reviewers were let down by their experience overall. Customers frequently mentioned severe problems with unhelpful customer service representatives, noting how difficult it is to reach anyone for assistance. Furthermore, consumers struggled constantly to obtain refunds and faced endless disputes after receiving incorrect or missing items. Buyers also faced extensive shipping delays and poor product quality across many orders.
Some people were satisfied with the timely delivery of their purchases and found the items to be reliable and well-packaged. Other consumers noted that they always received their specific jerseys and goods exactly as described without any trouble.
Overall there we several items to choose from and at good prices. The shipping information was also helpful to see to help make a decision between the items. The search box brought up a lot of things that were not what I was looking for even though I was using specific words to describe the item. Also a lot of the items showed images of other items, not the one being described and sold. It was difficult to determine what you would be getting. The item I chose to buy had a item description the said the color was white, but the title of the item said black cotton. I hope they are black, not white, otherwise I will be returning them.
Order Number: 3204545349
Email: kristen@trinityeventstaffing
DHgate 回复2020-05-12
Hi Kristen,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
i ordered a louis bag and tiffany necklace not too long ago and it still has not been shipped and it’s meant to come this month ??? i don’t know if this is due to the coronavirus that i hasn’t been shipped but i need help ASAP
PLS REPLY
great site with interesting products not seen elsewhere at great prices and free shipping. Reduced a star because sometimes a little difficult to converse in detail because of the language barrier
Have used DHgate for a number of years. Have found lately the prices quoted by the sellers is not always correct. In the last month have been asked for more money to ship ordered items as logistics company now charging more??? This type of thing is happening more.
Placed an order February 14, still no item, almost 2 months
Placed an order February 14, because of pandemic, I was told by seller that it’s would be shipping out sometime in March, now when i check my order it shows as if something was shipped out but now the tracking number does not update. Estimated date of arrival was April 11, today is May 5th with still not update. All the seller says is it was shipped but they cannot find any information for me.. highly disappointed. Order number is 3184352339
DHgate 回复2020-05-05
HI DC,
We understand your concern, we are here to assist.
For this case, you have the option to open dispute to formally request refund or a reshipment item to be sent instead.
Here's how you can open a dispute for your order:
1. Log in to your DHgate account
2. Click “My Dhgate” link found at the upper right side of the home page
3. Click “My Orders”
4. Find the order under “Awaiting Confirm” tab
5. Once you find the order, click “Open a Dispute” link
6. Please fill out the information needed before you click continue then “Submit”
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Blu
Customer Service Center
DHgate.com
HELP! Missing items after 8 weeks of placing order
I cannot communicate effectively on the DH Gate App to answer my queries so I hope this way works?!
I ordered 4 items on the 8th March and have only received two (one of which was yesterday and had a customs charge, but that's nobody's fault I suppose).
I am concerned as I have messaged the sellers directly and one hasn't even responded (I have sent 4 messages over the past month). Therefore, please can you arrange a refund for my two orders as I don't see them arriving as its been two months now (I understand the pandemic will cause delays but I have accounted another month for this delay).
The orders are: 3189000609 & 3189031270
DHgate 回复2020-05-05
Hi Tom,
We checked your orders are already in mediation. Your case is still being checked and there is an analyst who will help you with the dispute. Please keep posted on your DHgate inbox and email for updates.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
There are excellent finds and prices but some items do not match the picture, or are not of the best quality and some exceed your expectations. Overall I love the site and have purchased over 100 items but the poor quality items and lack of customary western customer service leave you losing money and frustrated. However, the great deals and overall savings do offset that. I could not ethically leave 5 or 4 stars because their customer service lacks sensibility and understanding and some of the sellers are dishonest. It's a gamble but overall you win.
I have ordered about 30 items from this site but so far, I have only received 2 items after a month and a half. I was told due to pandemic, shipments are being delayed. But when I order from different websites, I would receive packages within the given timeframe.
This website is a hit and miss. Make sure to read reviews about the seller before purchasing and you will be fine.
DHgate 回复2020-05-04
Hi Phil,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Blu
Customer Service Center
DHgate.com
I ordered from here before loved it. But recently can’t find anything anymore. I type in the app Louie Vuitton and it says no available products type Gucci Christian loubiton every designer thing and it says nothing. When before there were hundreds of options
REPEAT I DONT HAVE A CURRENT ORDER BECAUSE NOTHING IS SEARCHING
DHgate 回复2020-05-03
Hi Travis,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Blu
Customer Service Center
DHgate.com
Payment verification hell! Expect to get 99% orders canceled.
The site is good. But the order process sucks! I'm a dropshipper I need to order many products but I hate that I have to go through payment verification each and every time. What more? I sent emails about my verification details and even then some of my orders get cancelled. This is not a good thing for your site. Please ask me for verification once and then tie it to my account, like all other sites. please.
DHgate 回复2020-05-04
Hi Rio,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Blu
Customer Service Center
DHgate.com
Ordered 2 pairs of shoes on the 14th March order number 3190130585, however estimated delivery date has now passed and still not received! I understand the situation with the pandemic currently causing shipping problems, but am concerned as I have received an order I ordered after this one from a different seller with no delays, the shipping information has not been updated since the 19th March so any information would be greatly appreciated. Thanks
DHgate 回复2020-04-30
Hi Ariana,
There are expected delays as shipping companies are not able to fly as much as they would usually due to different rules and regulations that have been instated in different countries due to the ongoing global pandemic.
If you do not want to wait for the order, you can open a dispute to request for a refund.
Here's how you can open a dispute for your order:
1. Open your DHgate mobile APP
2. Tap “Account” icon found at the bottom part of the home page
3. Go to “My Orders”
4. Tap “Shipped” tab and tap the order that you want to open a dispute
5. Under Order Detail section, you will see “Return & Refund”
6. Please fill out the information needed before you tap “Submit”
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
I ordered and payed for a pair of vapor max shoes but I recently got a message saying they are sold out and to chose a new color. But when I went to re order them, they wanted to charge me again? How do I chose a new color without having to pay again?
DHgate 回复2020-04-28
Hi Justin,
We checked your order was already shipped. Since your seller is the direct supplier for your product, they can give you the accurate information about your item’s details. If you have questions or changes in your order’s specifications, it is recommended that you contact the seller directly through "Active orders" to make sure that your communication is properly documented for future reference.
Here's how you can contact the seller:
1) Click "My DHgate " on the upper right corner of the page.
2) Click "My Orders” at the left side of the page.
3) Find the order number.
4) Click the link “Message Seller” at the top of the order details
If you are using a mobile phone, please go to your orders and click on the envelope icon to send a message.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
I have been contacting the vendor and no response. I ordered on 4/16 and items still have not been shipped. I would like a refund. Order #: 3197234538
DHgate 回复2020-04-28
Hi Blaire,
If you want to cancel the order, you can open a dispute to request for a refund.
1) Log in to your DHgate account from this link: https://dg.dhgate.com
2) Click "My DHgate " on the upper right corner of the page.
3) Click "Awaiting Shipment" under "Active Orders" in the left of the page.
4) Find the order number.
5) Click the link "Request Refund" at the right side of the page.
6) Select the reason and check "full refund", then submit it.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
LO855615941CN nothing has arrived for 2 months what should I do? thanks
DHgate 回复2020-04-26
Hello Giancarlo Guardini,
Good day!
The order is still in transit and there are delays that beyond anybody's control because of this pandemic that is happening globally, please give until April 30th to receive the order, we will really appreciate it.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Joy
Customer Service Center
DHgate.com
So far my experience has been mixed. Many vendors are lazy and refuse to take simple steps to rectify issues. Other vendors are absolutely amazing and go the extra mile to ensure orders are correct.
I have ordered several kid sets and a Gucci belt and site says items are being processed. I placed order on April 16th order. Site says order will be shipped before July 17th?? Should I just ask for a refund?
Order # 3197234539 and 3197234537 and 3197236656 and 3197234539
DHgate 回复2020-04-22
Hi Blaire,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
Very hesitant now reading these reviews.. I've recently spent LOTS and now I'm not hearing back from sellers about "promised" delivery times and I'm being refused refunds. Think I may need to call my bank and cancel everything.
DHgate 回复2020-04-21
Hi Arose2792,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Blu
Customer Service Center
DHgate.com
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