DHgate

Thomas德国 · 写过 35 条评价 · 发表于 2020-06-13

Untrustworthy

The carnival costume was not available anywhere else, so DHgate was my only choice to order (NO: 3188614320). I received the item, but it did not look like on the sellers pictures. My review was not published by the seller, although I asked him several times to do so. Even DHgate promised me to publish my review on the product page but never carried it out. It's also not possible to upload any pictures for a review, nor does the system accept special characters like "/ and so on. All in all a very untrustworthy experience which I will avoid in the future.

Got Sold a Pirated Copy of Software.

Thought I was getting a legitimate retail version of some animation software. Turned out it was just a setup.exe with a keygen, and was not even legal. I understand this may be one seller, and not the site, but even so. Waste of £50 as I cannot even go online with it.

Jersey

Received my product after 2 months.

I purchased 9 pairs of shoes - received 5 pairs still missing 4 pairs

I purchased 9 pairs of basketball shoes in March 2020, to date 6 have arrived within the 85 days timeframe due to COVID and US Riots.. I have no updates for the remaining 3 pairs of shoes which are from the same seller have updates as of 5/11 & 5/14 2020 the other pairs have not updated since. I would like to understand when I can expect my orders to arrive or start the refund process..I have never had a bad experience with DH Gate...

I've been waiting for a package to…

I've been waiting for a package to arrive since the 28th April. I'm in the middle of a dispute now as the seller doesn't reply to any messages and the package hasn't arrived yet. The customer service team are doing all they can during the pandemic. Be patient with them. My mood is neutral with them at the moment but I now need to wait another 2 weeks on top of the last month n half of waiting for my item. It's very frustrating and very time consuming. After spending half of my wage on this package it has left me more stressed & unhappy with everything about DHGate. I'm scared to even buy anything else from there just in case anything like this goes wrong. Bare in mind that this was my first purchase and I've never used this site before which was recommended by a friend. I feel totally let down by the seller. If I don't get my refund, and this has happened to alot of people then I will make sure that this site gets shut down.

Nice offer, but need to improve shipping

Nice offer, but shipping is not always as promissed. Need to improve.

Great sellers bad customer service chat from dhgate from SID

Hello, I tried to fix this issue with DHGATE on three occasions over the last month and received no help. I am unable to submit a buying request or event upload a photo to any sellers to show them the product I want. I spent over 4 hours chatting with customer service over the last week and the issue still has not been resolved. I left in a worse scenario after speaking to your customer service team. I would like to file a formal complaint against Sid the manager. He not only dropped me mid convo after the last message I sent was please wait for me. As well he lied to me saying there was no ability for him to send me a screenshot photo. He also lied saying DHGATE did not have a customer service email. He should not be working as a manager or even for working at your company. He left me never wanting to purchase from DHGATE again even though I love the products I had boughten previously. I have had great experiences with DHgate sellers but unfortunately horrible experience with customer service. I have already tried using both chrome and internet explorer, making sure my flash was updated and also on and clearing my history. I am still unable to submit a request. Or upload a photo. I have attached screenshots of what happens when I try and submit a request. Please let me know asap and file a formal complaint and reevaluate sid the manager's position. Keep on Rolling, Hannah

I’ve bought some items that I haven’t…

I’ve bought some items that I haven’t received.. so far 7 sneakers, basketball jersey and a polo but the the rest of the stuff I ordered came through..

I won't be back

I ordered an item in April and still haven't gotten it. I did try to dispute the transaction through DHGate but they never responded to my request by the date they said they'd answer by. I tried to work things out with the seller but they kept putting it off longer and longer. I still don't have a my money and so I am going to dispute through my credit card company now.

Fine....

Yep. Slow shipping.Worth the wait tho.

exceeded expectations on ordered parcel but shipping charges ridiculously high

I ordered my wedding dress from them and i was sooo worried it wont be what i saw but fortunately the dress was amazing. the most beautiful simple dress iv ever seen am am extremely happy but the reason why i wont give them a five its because their shipping charges are ridiculously high. i kept on tracking my order and it arrived on time in the country but local customs kept in in holding for a week and no one was communicating with me i could just see status when i track it. i called UPS again and again when i finally got a hold of them i was told i need to pay for duty and tax. it would be better if someone had told me on top of the shipping charges i paid initially there could be more charges i would have to pay to receive my order. I mean i was in tears when i couldn't get my dress and the status didn't change even after paying. its really hard to be happy about receiving a parcel that costs less than its shipping charges.I am not sure if this is a norm.

have ordered from this company on the…

have ordered from this company on the 14 april 2020 and still have'nt received it yet no reply to my emails either my order number is 3199499780

Did 6 orders

Did 6 orders 3x Came in 1x Stole money 1x Automatic refund 1x Awaiting shipment for over 2 months now.

Many sellers didn't communicate (97%…

Many sellers didn't communicate (97% sellers no reply ever & 2% sellers reply after 4 or 5 days after & it is useless).1% are very good on selling & communicating.Sometimes many sellers disappeared(closed their stores) after buying an item. If DHgate can improve & maintain quality,healthy sellers, this will be great place to buy. DHgate Lover Lakshitha Ranasinghe Sri Lanka

so far so good

so far the service is good and good…

so far the service is good and good prices

Found what I needed

Found what I needed. If it arrives by the stated time I will upgrade the rating.

Please help me

I am still waiting on my item to be delivered, my tracking # is LS341296759CN Hello, you can check the logistics here, thank you

Very unhappy customer

I ordered a microphone and a microphone cord on March 18th the payment cleared that next day I have not seen anything happen till today and when I got on the customer chat line it took 2 hours before anybody responded I was told the deadline for shipping was August 19th. How would anyone find that acceptable. I requested a refund. I was told to. E patient t a d the agent disconnected.

seller a135688

i can’t get any contact of seller and the tracking has some information and is now a wee blank thing,, what can i do as i don’t know if i’ve been scammed or what??