Most reviewers were let down by their experience overall. Customers frequently mentioned severe problems with unhelpful customer service representatives, noting how difficult it is to reach anyone for assistance. Furthermore, consumers struggled constantly to obtain refunds and faced endless disputes after receiving incorrect or missing items. Buyers also faced extensive shipping delays and poor product quality across many orders.
Some people were satisfied with the timely delivery of their purchases and found the items to be reliable and well-packaged. Other consumers noted that they always received their specific jerseys and goods exactly as described without any trouble.
The items i received So far are great...love the shirts.but I'm still waiting for a shirt i ordered back in April so I hope it's on the way because this is taking way to long.
DHgate 回复2020-07-12
Hi Jeromelm,
We understand your concern, we are here to assist.
You can contact the seller directly to confirm when he can ship your order.
Here's how you can contact the seller:
1) Click ""My DHgate "" on the upper right corner of the page.
2) Click “My Orders"""
3) Search for your order number.
4) Click on “Message Seller” on top of the order details.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Blu
Customer Service Center
DHgate.com
I have had placed few orders from DHgate, 4 orders were OK, delivered in a reasonable time, as described, however I have a terrible experience with my other 2 orders , 1st one was from a seller who has closed his store, I managed to have this order shipped after sending a complaint via pissed customer .com, I tried the live chat & messaging Dhgate via their website & app, never successful, an awful experience& a nightmare, I then kept tracking my order to find out that it was delivered to a wrong address, I contacted the Royal mail who advised that they delivered it to the address instructed by the seller( it is definitely done intentionally by the seller when DHgate enforced them to ship the order, he simply sent the order to one of their people living in UK). I spent hours trying to contact Dhgate via every possible means including chat, messages & even phone call, no Joy.
My order number is 3212576981
The 2nd order was finally cancelled upon my request when I found that the seller's store was also closed( a different seller)& I was refunded.
DHgate must find a solution for this awkward & helpless chat & messaging system if they do not want to lose more customers.
DHgate 回复2020-07-12
Hi Ayman,
We understand your concern, we are here to assist.
To help you out, we will be opening dispute for the order and request refund. Rest assured we will help you get this resovled the soonest time possible.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Blu
Customer Service Center
DHgate.com
Some sellers are shady..... little to no communication regarding to ordered merchandise. BE AWARE 99.9% of name-brand things on here are FAKE/counterfeit. Still a decent website/app though.
I could not activate coupons and promocodes. And applepay payment was only available within the iOS app, not on the website via Mac/Safari.
So I payed more, than their advertisement promised. And the 24hour Chat did not work on my Mac/safari.
Let’s see if the product arrives...
but first impressions were not so good.
DHgate 回复2020-07-10
Hi Pauli,
We understand your concern, we are here to assist.
The seller is already processing the item for shipment. As soon as there is an update we will make sure to have you notified immediately. Please continually check your DHgate inbox for the updates.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Blu
Customer Service Center
DHgate.com
Hi,
I tried to open a dispute via your website and cannot submit the request as an error message saying the page does not exist. Also your chat function is not helpful.
My order number is 3202826536. The seller supplied a tracking number for a Another buyer Which delivered to a different address and request payment which you sent. This is totally unacceptable and I would like a full refund of the funds sent to my account. I didn’t confirm that I had received the item and the seller is non responsive.
Your system
Your system does not allow me to log an after sales complaint via your system and I have tried many time where an error message occurs when I try to submit the dispute. Please fix this error asap
Your system does not allow me to log an after sales complaint via your system and I have tried many time where an error message occurs when I try to submit the dispute. Please fix this error asap
Looking forwards to hearing from you
DHgate 回复2020-07-10
Hi Daniel,
We understand your concern, we are here to assist.
Please use a computer in opening an after-sale case, but if you do not have one please use this link instead.
http://dg.dhgate.com/
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Blu
Customer Service Center
DHgate.com
Can you trust these companies or too good to be true
Some things arrived late but did arrive other things have taken many months and still say there in transit .it seems hard to find out we’re the product’s are when they will arrive.
DHgate 回复2020-07-10
Hi Reneeg60,
We understand your concern, we are here to assist.
The seller is still processing the item for shipment. You can contact the seller directly to confirm when he can ship the item.
Here's how you can contact the seller:
1) Click ""My DHgate "" on the upper right corner of the page.
2) Click “My Orders"""
3) Search for your order number.
4) Click on “Message Seller” on top of the order details.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Blu
Customer Service Center
DHgate.com
Stay away from this platform. Most of the sellers are very unreliable, customer service is awful.
DHgate 回复2020-07-05
Hi Vera,
Please tell us more about your concern and provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Blu
Customer Service Center
DHgate.com
I am not clear on when I get my orders and the sellers barely respond when you ask about the status of your orders. Covid 19 has nothing to do with messaging back. Communication is poor.
DHgate 回复2020-07-04
Hi abletoedit,
We checked your order is still being processed by the seller for shipment. This is estimated to be shipped on September 13 and the delivery would depend on the courier used to ship your order.
Please communicate with the seller for updates on your order.
Here's how you can contact the seller:
1) Click "My DHgate " on the upper right corner of the page.
2) Click "My Orders” at the left side of the page.
3) Find the order number.
4) Click the link “Message Seller” at the top of the order details
If you are using a mobile phone, please go to your orders and click on the envelope icon to send a message.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
The good: Awesome deals.
The bad: Searches are diluted. Some listings can take up to 3 months to arrive! There is a learning curve to the site.
DHgate 回复2020-07-01
Hi Cuz,
Thank you for your feedback. For product details, special features, price quotations, availability and shipping details, we recommend that you contact the seller directly. To make sure that your order is made to your specifications.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
Had a hard time with the app and no card companies that I had would just go through
Maybe this will slow others down. Great products at good prices
DHgate 回复2020-07-01
Hi Billy,
We checked your order is still being processed by the seller for shipment. This is estimated to be shipped on July 31 and the delivery would depend on the courier used to ship your order.
Please communicate with the seller for updates.
Here's how you can contact the seller:
1) Click "My DHgate " on the upper right corner of the page.
2) Click "My Orders” at the left side of the page.
3) Find the order number.
4) Click the link “Message Seller” at the top of the order details
If you are using a mobile phone, please go to your orders and click on the envelope icon to send a message.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
Hi thientrang_ng,
The order is still being processed by the seller for shipment and this is estimated to be shipped on August 4 and the delivery would depend on the courier used to ship your order.
Since your seller is the direct supplier for your product, they can give you the accurate information about your item’s details. If you have questions or changes in your order’s specifications, it is recommended that you contact the seller directly through "Active orders" to make sure that your communication is properly documented for future reference.
Here's how you can contact the seller:
1) Click "My DHgate " on the upper right corner of the page.
2) Click "My Orders” at the left side of the page.
3) Find the order number.
4) Click the link “Message Seller” at the top of the order details
If you are using a mobile phone, please go to your orders and click on the envelope icon to send a message.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
The communication is terrible. I’ve had to track the sellers down and ask about the status of orders instead of them contacting me.
DHgate 回复2020-07-02
Hi abletoedit,
We checked your orders are still being processed by the seller for shipment. Here are the estimated shipping dates for your orders:
3217613303 - September 7, 2020
3217613300 - August 2, 2020
Since your seller is the direct supplier for your product, they can give you the accurate information about your item’s details. If you have questions or changes in your order’s specifications, it is recommended that you contact the seller directly through "Active orders" to make sure that your communication is properly documented for future reference.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
Hi, can i have information about order n. LZ166268308CN ? Thanks!
DHgate 回复2020-07-01
Hi Martina,
We tracked your order and this is still in transit to Italy. You can keep tracking your order here: https://t.17track.net/en#nums=LZ166268308CN
Your item has been sent out but due to the heavy traffic with the logistics, the tracking updates are delayed. Since your order is still within the guaranteed delivery date, we encourage you to keep in touch with the seller to get real-time updates.
Here's how you can contact the seller:
1) Click "My DHgate " on the upper right corner of the page.
2) Click "My Orders” at the left side of the page.
3) Find the order number.
4) Click the link “Message Seller” at the top of the order details
If you are using a mobile phone, please go to your orders and click on the envelope icon to send a message.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
Please offer coupons. I have not received any from DH gate the last few months. Thank you
Also the coupons I have received don't work. Spending thousands.
Thank you
DHgate 回复2020-07-01
Hi richardrmt,
You can check this link for the available coupons on the site: https://activity.dhgate.com/coupons.html?dspm=pcen.hp.navigation.3.Z5GzT8QlabgrwA5xqrHS&resource_id=#pu1806-head-3
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
Shipping process is very poor I wish you please step up your shipping business so you can get more orders, I fam a United States online shopping store, I ordered from DHgate I didn’t receive my packages and I have not received my refund, I wanna do business with DHgate but not receiving my packages and my refund is unacceptable
DHgate 回复2020-06-30
Hi emanhicks9,
We checked order 3216318135 is still being processed for shipment. This is estimated to be shipped on October 16 and the delivery would depend on the courier used to ship your order.
Please communicate with the seller for updates on your order.
Here's how you can contact the seller:
1) Click "My DHgate " on the upper right corner of the page.
2) Click "My Orders” at the left side of the page.
3) Find the order number.
4) Click the link “Message Seller” at the top of the order details
If you are using a mobile phone, please go to your orders and click on the envelope icon to send a message.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
Joom
Hacoo
AliExpress
Kakobuy
Temu
Alibaba.com
Voghion
Etsy