DivvyUp

Hey Salvador, apologies for the slight delay in getting back to you here. Sorry to hear about the unexpected duties you got hit with for your order. Just to clarify, the $12 USD you paid is the shipping cost and the ~$6 USD is the EU VAT we are required to collect and remit. The additional amounts that customs is asking you to pay is tariffs/duties which is separate from the other 2 amounts you paid at checkout. However, we will be reaching out directly via email to look into this further and see what we can do to help :) It looks like your order was recently delivered. We hope you love them despite the unexpected issues! Jason Co-Founder

Hi Brett, I sincerely apologize for the shipping delay on your order. Our team packaged up your order and dropped it off to USPS on 12/17/2023, but it seems the order was mishandled at the USPS facility where it was dropped off. We will be sure to pass this feedback to our USPS rep, as well as look into switching to FedEx express earlier for future holiday seasons to avoid USPS peak season shipping delays like this. Our CS team was offline for Christmas which caused a bit of a delay in response - sorry about that! It looks like the team got back to you on 12/28/2023 to provide compensation for the missed holiday delivery. Please send us an email and we would be happy to help with any other questions or concerns you may have. Happy New Year! Jason Co-Founder