DivvyUp

Hi Justine, we are in touch via email to assist further, but just to confirm, we processed a full refund on your order + remade your order and shipped it out via FedEx Standard Overnight so it arrives as soon as possible. Please note we do not advertise 5-10 days processing time. We advertise all orders will ship out within 10 days. US shipping then takes about 3-5 days. Your order was placed on May 17th and we shipped it out today, May 26th, on the 9th day. Despite the upfront notice to customers about delays, your order was still inside the advertised processing time. Knowing that most orders being placed right now are for Father's Day, the goal of the email was to: 1. reassure most customers ordering for Father's Day that their orders will be there in time for dad's special day. 2. identify the customers, like yourself, that need their order for a different date/event/occasion and try our best to accommodate. I sincerely apologize we were not able to accommodate Saturday delivery on May 27th (tomorrow). In our experience over the years, FedEx Saturday Delivery isn't the most reliable service. To ensure we don't overpromise and under deliver, we have made it a policy to avoid offering it all together. Because we aren't able to deliver by the date you need it by (May 27th), we have processed a full refund on your order and shipped another order on the house via FedE Standard Overnight so the recipient can receive the socks Tuesday May 30th right after the holiday weekend. Again, I am so sorry for the experience you had as this is not a typical DivvyUp experience. Please email me back if there is anything else we can do. Jason Co-Founder