Hello,
We are very sorry to hear about the issue you ran into. Did you try contacting [email protected]? Getting in touch with our support team will help resolve the problem straight away.
In any case, orders for which the key has not been delivered are automatically refunded before the end of the day. Please contact us if you have not received your refund already.
Thank you for your patience and we apologize for the inconvenience,
DLGamer Staff
Dear customer,
We apologize for the trouble. The continuous email communication was due to a bug in our system. We are already working on fixing the issue that affected you and other customers.
Thank you for your feedback and patience,
DLGamer Staff
Dear customer,
Apologies for the late reply to your comment. We searched for any emails or messages from you regarding your order that failed to deliver but found nothing.
We apologize for the inconvenience and kindly ask that you send an email to [email protected] with details about the issue you ran into so we can either re-examine your order or refund you.
Thank your patience and we apologize for the trouble,
DLGamer Staff
Dear customer,
We apologize for the issue with your order. The product you ordered was not automatically set out of stock after our stocks were depleted over the weekend. You will be issued some wallet funds to use in your next DLGamer purchase to make up for the trouble this caused.
As for the localization, this mostly based on your IP address, so if you are based in Germany for example, you will be redirected automatically to the German version of DLGamer during checkout. But, rest assured that we are looking into it and will proactively take steps to make this not impact the user experience moving forward.
Thank you for your review and we apologize for the trouble,
DLGamer Staff