DLGAMER

Dear customer, We are sorry to hear about your experience. It does seem that your order run into an error with the verification process, and you disputed the order on PayPal in just 15 minutes, before our support team could reach out to you. Unfortunately, we can neither fulfill nor refund orders that have been disputed through PayPal. The liability for your refund lies with the payment provider once you submit a dispute. We would like to point you to contacting [email protected] if you ever run into similar issues in the future. We apologize for the inconvenience but this is out of our hands now, DLGamer Staff

Hello, We apologize for the trouble. We have identified your account(s) and we are looking into the reason the automatic refund process failed. We will be issuing a manual refund to your account as soon as possible. In the meantime, please contact [email protected] to receive status updates on your refund, and provide additional details -if possible- about the issue you encountered so we can get it resolved. We apologize for the inconvenience and we thank you for your patience, DLGamer Staff

Dear customer, We apologize about the issue you encountered. After contacting the customer support team, we have identified your order, and it appears some stock issues prevented our systems from delivering your order successfully. We would like to kindly point you to contact [email protected] so we can refund your purchase. Thank you for your patience and we apologize for the trouble, DLGamer Staff

Hello, We are sorry to hear about your experience. We had some issues with our automated communication systems last night but we got them resolved. Our aggressive identification systems are only in place to prevent fraud attempts that plague the digital gaming industry. Any piece of personal data you provide like a mobile number is not stored in our systems and is only used for validation of each order separately. We apologize for the trouble and we appreciate the feedback. We are taking active steps to improve the experience of all customers. DLGamer Staff

Hello, We are sorry to hear about your experience. HiPay is a difficult payment provider to deal with and one that few people use. Some issues in the HiPay network are beyond our ability to help. However, we still offer the option to use it to our customer in the name of convenience and personal preference. Nonetheless, we are committed to improving the experience of all our customers and are currently looking into improving our suite of payment options, as well as enhancing our automated communication so that the customers are informed about the status of their order. We apologize for the trouble and we thank you for your patience, DLGamer Staff

Hi Dave. You did not receive any key because you've probably bought a direct activation product. This is not a choice from us, it has been put in place by few publishers like Ubisoft for example, but the majority of our products have a key otherwise. For the verification process, we are aware that it is annoying, and we are still working to find a more customer friendly solution. Thank you. DLGamer Staff

Hi Tiago, Please contact our support at this address if you have an issue with an order : [email protected] They will not be able to help otherwise. Kind regards, DLGamer Staff