10/10 service by Ralph!
Drive lah 回复2025-12-17
Go Ralph 20/10! I mean 10/10. Thanks for the positive review, glad you had a good experience.
关于 Drive lah
数据更新- 网站
- www.drivelah.sg
- 分类
- 车辆与交通
- 所在地
- 新加坡
- 状态
- 待认证
- 近 12 个月
- 202 条评价
- 差评回复率
- 49%（49/100 条）
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商家自述
As a Singapore based startup, Drive lah is a peer-to-peer car sharing platform where you can rent a large variety of cars, always nearby at great value. All trips on Drive lah are insured through our insurance partner - Tokio Marine. The idea is simple: car ownership is expensive in Singapore (per month yet only use the car 5% of the time – cars are mostly parked. With Drive lah you can reduce the cost of ownership by renting it out when you don’t need it in a safe way. Renters can rent those cars when they are not used by their owners at good value.In a fast-growing non-ownership economy where taxi, food, beauty is available on-demand, Drive lah is envisioning to take the lead in distance travel and simplifying car access
以上内容由商家自行提供，未经平台核实。Drive lah靠谱吗？
Drive lah（www.drivelah.sg）在 OK.one 的综合评分为 3.7 分（满分 5 分），基于本站收录的 405 条用户评价，属于车辆与交通分类，口碑一般。21% 的评价为 1 星，差评比例偏高；商家回复了 49% 的差评；评价主要围绕客户服务、使用体验。数据最后更新于 2026-10-24。
评价综述
AI 生成Reviewers overwhelmingly had a great experience with this company. People frequently praise the staff and support team for being exceptionally helpful, polite, and genuinely caring during every single interaction. Reviewers highlight that customer service representatives respond very quickly on the live chat to guide users smoothly through any problems. Consumers strongly appreciate how efficient, clear, and reliable the platform is for handling various vehicle rentals and personal requests. However, some reviewers mentioned specific challenges regarding verification timelines and occasional difficulties with the car listing process. A few users also noted experiencing frustrating wait times during certain customer service sessions before getting answers.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Guest have issue uploading the pic
Guest have issue uploading the pic. Amber was so helpful to assist me with the pic upload in just only a few mins! V efficient! Thanks Amber!
Drive lah 回复2025-12-17
Awesome Amber. Thanks for sharing! 😊 We’re glad she could get the photo upload sorted so quickly and efficiently for you! 👍🚗
I would like to praise Jeremy for…service excellence
I would like to praise Jeremy for guiding me and answering my question regarding my 1st experience with drivelah apps. Thank you again!. You are a great help!
Drive lah 回复2025-12-17
Welcome to the Drive lah community. Thanks for the review. We’re glad you had a good experience and Jeremy was able to guide you through your first Drive lah experience making it smooth and easy. Exactly what we aim for. Remember to tell your friends!
Information provided
Information provided However Drive lah need to think of contact less key handover and takeover. Currrent idea of putting or latching on glass window could be improved
Drive lah 回复2025-12-17
Thanks for positivity and the feedback! 👍 We’re always looking at ways to make key handovers safer and more contactless.
First rental experience with drivelah 👍
I made many mistakes during my first rental, and the team was very supportive in helping me resolve my issues. Jirah was very helpful in helping me end the rental, as well as answering my questions. Terrence was quick and clear with his responses, so I was able to resolve my issues today. Thank you drivelah team!
Drive lah 回复2025-12-17
Welcome to the community. Thanks so much for sharing! 😊 We’re glad your first Drive lah experience turned out positive, even with a few bumps along the way. Huge shoutout to Jirah and Terrence for making things smooth and supportive—our team loves hearing this! 🚗✨
Rhea gave me immediate attention and…
Rhea gave me immediate attention and support! Thank you! 👍👍👍👍👍
Drive lah 回复2025-12-17
Five thumbs up, and five stars, fantastic! We're glad you had a great experience. Thanks for the positive review. Remember to tell your friends.
Great...
Great.... Nice host
Drive lah 回复2025-12-17
Thanks for the positivity. We're glad you had a good experience, spread the word! Enjoy your day!
System Failures (App/Web/Remote Handover) Jeopardizing Bookings and Trust
Latest update: Things have gotten worse. The remote handover-enable system promised to work **TODAY** is not working and I have a booking **TOMORROW**, what the heck? Latest update: Things have gotten worse. The remote handover-enable system promised to work **TODAY** is not working and I have a booking **TOMORROW**, what the heck? Please ensure that YOU hand over the car keys to the guest remotely when they pickup and drop off our vehicle.
Excellent support by Jeremy
Straightforward process to verify and even though my first uploads were not clear enough Jeremy was patient enough to guide me promptly through the process.
Drive lah 回复2025-12-17
Thanks for sharing! 😊 Glad to hear Jeremy was patient and guided you smoothly through the verification process. Here’s to many seamless Drive lah trips ahead! 🚗✨
Quick response and advice from Amber.
Drive lah 回复2025-12-17
Quick and efficient is the kind of service we aim for. Thanks for the positive review.
Amazing and went the extra mile
Amazing and went the extra mile. THANK YOU EDELYN!
Drive lah 回复2025-12-18
Thanks for the positive review. Service that goes the extra mile. A great tagline for a car sharing community! Enjoy your day.
Jeremy was very helpful.
Jeremy was very helpful to assist me on verification of my account.
Drive lah 回复2025-12-18
Thanks for the positive review. Welcome to the Drive lah community!
Seamless Account Registration & Onboarding
We were assisted by Ralph and he has been very responsive, helpful, clear in the advice and support. We created the account and attended the onboarding briefing in just a few hours. Thank you for your service.
Drive lah 回复2025-12-18
Thank you for sharing your positive experience! 😊 We’re happy Ralph could provide clear, helpful, and responsive support to get you onboarded so quickly. It's the kind of service we aim to deliver 🚗✨
fast n responsive plus easy to help out…
fast n responsive plus easy to help out when we have a problem
Drive lah 回复2025-12-18
Thanks for the positive review. We're glad you had a good experience.
Amber who was the staff had solved my…
Amber who was the staff had solved my issue with immediate response. Thank u
Drive lah 回复2025-12-18
Thank you for the kind words! 😊 We’re glad Amber was able to resolve your issue quickly with an immediate response. Thanks for choosing Drive lah! 🚗✨
There’s always promo that help me to…
There’s always promo that help me to save money. The system is good and benefits people who needs car for errands.
Drive lah 回复2025-12-18
Thanks for the great feedback! 😊 We’re glad you’re enjoying the promos and finding real savings with Drive lah. Happy to hear the system works well for your errands — that’s exactly what it’s designed for. We appreciate your support and hope to keep making every trip even better. Remember to tell your friends! 🚗✨
Efficient and Reliable Guidance
Very, very, very difficult process to list the car to rent. Because their app and website just don't have the features they say it has, and the staff gave contradicting information, such as how ERP charges are handled. Although responses are really prompt (kudos for this), a few of my questions remain ignored/unanswered, and no answers have been provided even after multiple reminder emails.
Special thanks to Jeremy
Special thanks to Jeremy whom help me out out throughout the whole process since I had issues with activating my account.
Edelyn is an awesome !
Edelyn is an awesome customer support person to interact with Response was timely and response was spot on with the issue raised Definitely one of the most seamless experience i had with a support ticket
Great and prompt response
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