Dear Cassy,
Our phone number is publicly listed on this TrustPilot page as previously advised.
The information request sent to you was completely private and not public. We sent this as you had left no identifying information that would allow us to assist you.
We kindly urge you to check your spam folder for the missing confirmation email.
Furthermore, your order has now been cancelled and fully refunded since customer service received your email.
It is sincerely regrettable that this matter has escalated to this level of frustration.
Regards,
DutchGrown
We are very sorry to see this review. We would have welcome the chance to discuss this with you directly. Unfortunately there is no identifying information on your review. Please consider contacting us directly instead. Thank you.
We are very sorry to see this feedback.
If any dahlia tubers arrived dried or non viable, we would have been happy to review this directly and help resolve the issue under our DutchGrown™ Grow Guarantee.
Our phone line is available during normal ET business hours, and voicemail is cleared regularly. If the line is busy or unavailable, customers can also reach us by email or through the contact form on our website.
Trustpilot is not a customer service channel, so please contact us directly with your order number and names of the varieties the issue is with so we can assess this properly and assist further.
Thank you for your review. We're sorry to see the negative rating. For future reference please note you are welcome to not leave a review until you feel ready to do so.
Respectfully, the photos you sent us showed perfectly healthy normal sized blooms. If you are adamant we are wrong, you were welcome to send better photos showing a clear measurement of the blooms. At this point, your photos were reviewed multiple times and we stand by the quality of our product and the fact that you have 100% perfectly healthy beautiful blooms true to variety.
