We are sorry to see this feedback.
We can see that your order contained multiple bulbs, so we would appreciate a little more information regarding which varieties you experienced issues with. Please contact our customer service team directly with your order details and photos so we can review this properly and assist further under our DutchGrown™ Grow Guarantee.
We are sorry to see this feedback. Unfortunately, we cannot identify your order from this review, so we are unable to check what was ordered or received. Please contact our customer service team directly with your order details and photos, and we will be happy to review this properly and help.
We are very sorry to see this feedback.
Your order includes items from two different shipping seasons, so the remaining items are scheduled to ship in the fall as shown on the product pages and order confirmation.
We ship dormant bare roots and bulbs, which can naturally vary in size and appearance depending on the variety. If you have any concerns about the condition of the items received, please contact our customer service team with photos and your order details so we can review this properly and help.
Thank you for your feedback.
We are sorry to hear you were disappointed with the Oriental Poppy Paradiso root. We do wish you had contacted us directly when your order arrived, as we would have been happy to review this with you and help resolve it at the time.
We also want to reassure you that DutchGrown™ offers a 100% Grow Guarantee. We will always replace anything that fails due to a quality reason or an error on our part.
As we advised at the time, we had checked your local weather and it appeared you were only about a week away from suitable planting conditions. If you need any further help, please contact us directly by email so our customer service team can assist you.
We’re very sorry to see this feedback.
Dahlia tubers are commonly shipped as whole clumps, which is standard for this type of product, and they should be planted as received.
We have not received any direct contact about this order. If any tubers arrived rotten or in poor condition, please email our customer service team with photos and your order details so we can review this properly and help resolve it.
We are sorry to see this feedback. Dahlia tubers can vary in size and appearance, but each package should still contain viable planting stock.
Please contact our customer service team directly with your order details so we can review this properly and help resolve any issue.