Elegant Themes（www.elegantthemes.com）在 OK.one 的综合评分为 4.7 分（满分 5 分），基于本站收录的 201 条用户评价，属于电子与科技分类，口碑优秀。好评高度一致，93% 的评价为 4 星及以上；商家回复了 85% 的差评。数据最后更新于 2026-08-10。
我使用 Divi 已经很多年了，一直是 Divi 的粉丝。现在，我在 DIVI 5 中迈出了第一步，即使它仍然是公共测试版 - 用户界面的改进和更新处理速度的提高都很棒。 今天，我与 DIVI 支持部门的 Pavel 获得了非常积极的体验。即使在周日晚上，他也提供超快速和熟练的服务。我会和DIVI在一起，
Thank you for your kind review, Christoph! We’re really glad to hear you’re enjoying Divi 5 so far, especially the speed and new interface. Thanks as well for your positive feedback about our support team! We're always happy to help. :)
我很难让“阅读更多”始终显示在相同的博客/发布卡的底部。 Divi AI 助手试图提供帮助，然后询问我是否需要人类的帮助。技术人员就在那里，要求通过 Divi 支持中心远程访问进行控制，并识别并纠正实现目标的设置。整个过程不到2分钟。很棒的服务！我正在 Divi 5 上建立一个新网站。这是一次很棒的经历！
Thank you for sharing your experience, Rich! We’re glad our team could quickly step in and get everything working just the way you needed. It’s great to hear our support process was smooth and efficient. :) Wishing you all the best with your new website and Divi 5!
服务真的很好，很快就解决了我的问题。
我已经使用 Divi 大约 10 年了，最近开始使用 Divi 5 并且喜欢它！！他们的支持也非常好。快速、高效、专业。这是我为客户网站使用的唯一主题生成器。
Thanks so much for your continued support over so many years, Sue! We’re thrilled to hear you’re loving Divi 5 and that it’s your go-to builder for client sites. It also means a lot to hear your kind words about our support team. We appreciate you being part of the Divi community!
我在一些网站构建中使用了 Divi 主题和构建器。该技术功能齐全且可无限定制/模板化。我更欣赏的是他们的支持人员，他们总是知识渊博且乐于助人。多年来我使用过几种不同的 WordPress 主题和构建器，而 Divi 是我的最爱。
Thanks so much for your kind words, Kat! We’re really glad Divi has been a great fit for your projects and that you’ve found it so flexible to use. It also means a lot to hear that our support team has been helpful; that’s something we care about a lot. Thanks again for choosing Divi!
完善的服务
Divi 支持非常好。 Anupam 很棒并且提供了快速的答案！
十年来我一直使用 Divi 主题。我对产品和出色的支持非常满意。
他们的支持团队非常出色，而且非常乐于助人。他们对我很好，不认为我有问题，只专注于找出问题所在。我强烈推荐 ElegantThemes 和 WordPress 主题。
Thank you for your kind words, Sharon! We’re so glad our support team could help and focus on solving the issue for you. We really appreciate your recommendation and your support, and our team is always happy to help in the future!
我私下将 Divi 用于我自己的项目，并且已经使用该主题大约六年了，我仍然对它非常满意。 今天，我特别想强调快速而直接的客户支持。尽管我仍然可以使用通常的凭据登录，但我首先必须重新链接我的设备。由于我的旧电子邮件地址不再有效，我联系了支持团队并请求帮助。 不到半个小时，我就收到了凯尔西的第一条回复。不到十分钟，我们就彻底解决了这个问题。 一切的处理速度和效率给我留下了深刻的印象，尤其是考虑到我在世界的另一边。如此快的响应时间绝对不是理所当然的。 一流的服务、非常快速的处理以及非常友好的支持团队！
Thank you for sharing your experience, Julia! We’re so glad to hear you’ve been happy with Divi over the years. It’s great to know we were able to resolve your issue quickly and smoothly. We really appreciate your kind words and your continued support!
远离。 Divi 存在缺陷并且会损坏数据库。最简单的 divi 实现最终将导致您从头开始重建整个站点。这是一场灾难。获得实际的人类支持是令人沮丧的。
We're sincerely sorry to hear of any negative experience. We sent you an information request here so we can contact you and review what went wrong, but I'm afraid we never heard back. Divi saves your content in the database separately from the theme, so updating or changing the theme should not result in lost content. However, it is always recommended to create a backup of your website before updating themes, plugins, or WordPress to mitigate any potential issues. If problems arise, you can restore your site from the backup. Our support team would be more than happy to help you further with this. Please contact us by opening a chat message after logging into your membership, or by sending a message on our Contact Form here: https://www.elegantthemes.com/contact/ Our support team is available 24/7 to chat. At first, you will be greeted with an AI chat assistant to try to help with any simple fixes, but you can opt out right away by requesting to chat with one of our support agents. Wait times depend on how many other members are seeking support at the same time, but our team can typically respond within the hour! Note that we also offer full refunds under our 30-day policy if you’re unhappy with any of our products or services. We look forward to hearing back from you so we can help fix this for you. :)
我只是想知道如何报告粘性标题问题，但他们在我睡觉时完全解决了我的问题。
我成为 Elegant Themes 的客户已有 12 年多了，在我需要的时候，我从他们那里得到的支持绝对是首屈一指的。我目前仍在 Divi 4 工作，因为目前我没有创建很多新站点，但我仍在定期更新和改进一小部分客户站点。每当我遇到困难而人工智能无法提供帮助时，我总是发现优雅主题 VIP 支持的“真人”可以帮助我找到解决方案。我真的不能没有他们！
Thank you for being with us for so many years, Alan! We’re so glad to hear our support team has been there when you needed it, and you've found our Divi VIP Pro Service so valuable. It means a lot to know we can help you keep your client sites running smoothly. We truly appreciate your continued support!
我已经使用 Divi 多年了，但 Divi 5 的发布绝对是一场灾难。 Elegant Themes 公开宣传与 WPML“完全兼容”，但这是虚假且高度危险的广告。 在翻译 Theme Builder 布局和 Canvas 时，Divi 5 的新架构（基于 React 的 JSON 有效负载）与 WPML 发生致命冲突。结果呢？白屏死机 (WSOD) 和损坏的数据库表。更糟糕的是：如果您尝试从 WordPress 顶部管理栏切换语言来翻译标题，Divi 5 会从数据库中彻底清除并永久删除所有主题生成器模板。这是一个灾难性的、破坏性的数据丢失错误，在所谓的“稳定”版本上发布。 但真正不可原谅的是他们的技术支持。在报告了这个确切的数据库擦除错误后，优雅主题支持代理（Jemeli）在国际客户端启动前几天登录到我的实时生产站点，并积极尝试直接在我的实时服务器上触发破坏性错误，而不是使用他们自己的沙箱。 他们违反了最基本的 IT 安全协议，使客户数周的工作和我的机构的声誉面临风险。他们是一家不负责任的公司，拥有未完成的产品和危险的技术支持团队。如果您是专业开发人员或代理机构，请像躲避瘟疫一样避开 Divi 5，直到他们彻底改变路线。 更新：对优雅主题公关评论的回应 我正在更新这篇评论，以公开纠正 Elegant Themes 在下面的回复中所做的公然虚假陈述。看到一家公司利用公关手段来改写历史而不是对重大失败承担全部责任，真是令人非常失望。 1. 错误：“我们已向您发送了解决方法......” 在 10 多天的时间里，您的支持团队完全迷失了方向，盲目猜测并提供试错说明（例如导出/导入 JSON 和切换翻译设置），这实际上加剧了数据库损坏。我是那个必须介入、对问题进行逆向工程并为您的高级开发人员提供实际有效解决方法的人。试图公开承认我为拯救客户网站而设计的解决方案是不可接受的。 2. 将客户视为无偿 QA 顾问： 您的团队并没有拥有您自己的软件集成，而是直接告诉我采用我发现的技术解决方法并代表您向 WPML 报告。你们把我当作一个无薪的外部技术顾问，期望我充当两家价值数百万美元的公司之间的联络人和“粘合剂”，只是因为你们各自的开发团队无法协调联合调试会议。 3. 错误：“我们还没有收到您的回复……” 我几天前回复了，将您的支持经理 (Cristi) 和 WPML 的高级开发人员放在完全相同的电子邮件线程中，以迫使您的两家公司相互交谈。我揭露了你们内部文件中的严重矛盾，并且明确表示我就是等你们的人。我正在等待官方核心补丁和具体的数据库清理工具来修复您的软件在我的 wp_posts 表中生成的大规模“克隆攻击”。 4.“就像任何其他主题一样，可能会发生错误和冲突......” 让我们非常清楚这起事件的严重性。未对齐的 CSS 按钮或视觉故障是“正常错误”。这里发生的是灾难性的数据库内存泄漏和畸形的 React JSON 有效负载，完全破坏了实时生产环境，导致白屏死机和数据丢失。不要将严重的基础设施故障轻视为“标准错误”，特别是因为您自己的管理层给了我直接触发数据擦除的指示。 结论： 对于像 Elegant Themes 这样的行业领导者，我至少会真诚地说声“谢谢”，因为我花了无数时间为你们的工程师工作，并将解决方案交给你们。相反，您选择以充满虚假陈述的公共公关攻击来回应，试图将我的工作归功于我以保护您的形象。 我必须充当数据库管理员来清理你的代码造成的混乱。我期待真正的技术解决方案，而不是复制粘贴的企业回应，试图在潜在客户面前挽回面子。
Thank you for taking the time to share such a detailed account of your experience. We want to address this openly, especially given the seriousness of the concerns you’ve raised. First, regarding our previous response: after reviewing it internally, we recognize that it did not accurately reflect the full context of the situation. In particular, the way the workaround was referenced did not properly acknowledge your role in identifying and validating it. We understand why this may have felt like a misrepresentation, which was certainly not our goal, and we apologize. Second, we want to be clear that the type of issue you described (data loss, database instability, and destructive behavior in a production environment) is not something we consider a normal bug. That level of impact is taken seriously, and your report is currently being investigated by our team and WPML. We also acknowledge your concern about how troubleshooting was handled at first. Attempting to reproduce or test issues on a live production site is not aligned with the standard we aim to uphold, and we are reviewing this internally to reinforce stricter safeguards around staging environments and support practices. We understand that this situation has impacted your trust in us. Our focus now is on correcting this, ensuring the issue is properly addressed at the product level, and improving how situations like this are handled moving forward. If you’re open to it, we would still welcome the opportunity to follow up once we have concrete updates from our developers working to fix this.
非常支持。快速了解我们的问题。教学解释和真正的帮助！
至少可以说，Divi 主题有时可能具有挑战性，所以幸运的是他们提供 24/7 支持，对吧？错误的。他们发布 24/7 支持。他们实际上拥有的是一个人工智能聊天机器人，该机器人没有接受过软件培训，并且会指导您使用他们的软件甚至没有的功能和工具。 更新：该公司的回应会让您相信没有问题，因为最终有人拿起了 A 票。已经有很多票了，每张票都从与人工智能的广泛对话开始，最终没有带来解决方案，反而导致了挫败感，因为机器人会建议做软件无法做的事情。一名人类甚至道歉，称他们的机器人经常是不正确的。每当出现问题时，您就需要在这个机器人上浪费时间，因为他们无法在您的帐户上将其关闭。
We're sorry for any misunderstanding or poor experience. We do have a support team, and they are available to help 24/7. You can meet our Support Team here: https://www.elegantthemes.com/about/ While we have an AI chat assistant to greet you and try to help with any quick and easy fixes, you can opt out and request to chat with one of our agents anytime for more complex issues. Since you're currently not satisfied with using the AI chat assistant, we suggest that you request to chat with one of our agents after the first AI answer is provided. You'll then be escalated to our support team. Depending on how many other members are seeking support at the same time as you, our team should be able to respond pretty quickly, typically within the hour! Indeed, AI is not perfect, and neither is our AI chat assistant. However, we make constant updates to improve the accuracy of answers as products evolve and new features are created. With this in mind, the quality of answers will steadily and constantly improve over time, in step with AI itself. We truly appreciate your feedback and will strongly consider this as we work to provide you with a better experience in the future. Again, please don't hesitate to request to chat with an agent right away! Our team will always be happy to help.
喜欢使用这个页面构建器，但更重要的是他们为您提供的出色（且快速）支持。 很棒的团队...谢谢🙏
Elegant Themes 的团队总是反应敏捷、知识渊博且乐于助人。他们加倍努力。这次感谢 Rea 投入了大量的时间来解决我网站上的问题。很高兴成为这家优秀公司的终身会员。谢谢你！
Thank you so much for your kind words, Chris! We’re really glad to hear you’ve had such a positive experience with our team. We truly appreciate your support and are grateful to have you as a Divi Lifetime member and as part of our community!
共 201 条符合条件的评价