Elegant Themes (www.elegantthemes.com) has a 4.7 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 85% of negative reviews. Last updated 2026-08-10.
I started building websites without having a strong technical background. Although I've worked in IT and with various systems for many years, I had never developed websites before.
I discovered Divi because the online course I took was based on it. I had previously tried maintaining a website for a non-profit organization using Elementor, but I found Divi much easier and more intuitive to work with.
I'm very happy with my decision. The combination of Divi 5 and the outstanding WIP support from Elegant Themes helps me improve my skills every single day.
Reply from Elegant Themes2026-08-07
Thank you for your kind words, Jimmie! We're so happy to hear that Divi has made building websites easier and more enjoyable for you. It's great to know that Divi 5 and our support team are helping you learn and improve every day.
Thanks for being part of the Elegant Themes community. We appreciate your support and look forward to being part of your website-building journey as well!
W
Web Sorted澳大利亚 · 1 review · Experienced 2026-08-03 ·
★★★★★
Goran was great to help me swiftly
Goran was great to help me swiftly. Very technical and knowledgeable
I've been a long-time user of their Divi theme with a lifetime subscription and it has been an amazing theme with dozens of customization options even though it doesn't receive many updates recently I believe as they're selling some new stuff separately. But this may not be 100% correct as I'm not actively using it recent months. Overall, amazing though.
P
Phil Guye美国 · 1 review · Experienced 2026-08-02 ·
★★★★★
Georgie the VIP support rep at Divi is…
Georgie the VIP support rep at Divi is amazing. She should be moved up the ranks to teach other reps how to keep customers loyal and overjoyed.
-Phil
Elegant themes is awesome! They got right in and resolved my Divi issues quickly. Couldn't have done it without them. Thank you so much for all your help! Christine
they help me fix the issue and i got to learn something new.
B
Bill Citrine英国 · 1 review · Experienced 2026-07-31 ·
★★★★★
Great Builder. Excellent support!
Working on an old Divi 4 site and had an issue with blog posts not displaying in date order. My request for support was instant and Anupam fixed the issue in less than 5 minutes. Marvellous!
⭐⭐⭐⭐⭐
Fozla was incredibly responsive and resolved the issue within minutes. I really appreciate the quick turnaround and the support provided. Excellent service, clear communication, and a fast resolution. Thank you for your help!
I had an excellent support experience with Borhan from Elegant Themes. He took the time to carefully investigate the issue instead of rushing to a conclusion. Thanks to his patience and expertise, he was able to identify the exact cause of my website going down and clearly explained what had happened.
His professionalism, technical knowledge, and dedication were outstanding. I truly appreciate the effort he put into helping me resolve the problem. Thank you, Borhan, for your excellent support!
J
JacobPH · 1 review · Experienced 2026-07-22 ·
★★★★★
What a joke - lot's of fake reviews here.
What a joke, how come there's a lot of 5 star review when the product(divi 5) is totally a trash
-Bloated html
-Not friendly user
-Buggy css
-Performance and quality totally far from Oxygen builder, Bricks, Breakdance
J
Jason Goncalves加拿大 · 1 review · Experienced 2026-07-22 ·
★★★★★
Support That Gives You Confidence
Outstanding Support That Solved What Hours of Troubleshooting Couldn't
As someone who builds websites professionally, good support isn't just convenient, it's essential. I recently signed up for Divi VIP, and my very first experience exceeded my expectations.
Alexandra took the time to understand the issue, asked the right questions, and quickly identified the root cause. What impressed me most wasn't just that the problem was resolved, but how knowledgeable, professional, and efficient the support experience was from start to finish.
I've only been a Divi VIP member for a day, but based on this experience alone, I already feel it was money well spent. Knowing there's a team like this behind Divi gives me confidence as I continue building websites for my clients.
A sincere thank you to Alexandra and the entire Elegant Themes team. Outstanding support.
J
J D英国 · 1 review · Experienced 2026-07-21 ·
★★★★★
Issues with sign up form resolved instantly!
I spent all day trying to figure out an issue which was affecting a 'sign up' form on my website. After contacting Elegant Themes, Rea helped to resolve my issue in an instant!! I am so grateful and relieved, and would highly recommend contacting Elegant Themes for any of your website troubleshooting needs.
If you are looking to build a website for yourself and have minimum 150 hours to read and view tutorials to understand the new Divi 5 system, then you might be happy once this product is actually out of public beta (they announced twice that it was in the 5 weeks I tried it out without them ever stating clearly in the begining it was beta. Dishonest!). I built and manage my own website through another drag and drop system that, while not as infinitely adjustable as Divi, is actually possible to understand and start building quickly. Spent over 100 hours to get a fundamental grasp on this uber complex building system and the overal confusing ecosystem of Elegant themes and started to understand but still unable to create the website I needed. They finally started relasing more instruction for the new Divi 5 system nearly a month into my experience instead of just the old info on thier Divi 4 system. Had already taught myself by then on my own time and suffering. When I couldn't afford to spend more time on this system and asked for a refund, I was 5 weeks in to the subscription and they flat out refused to refund anything because it was beyond 30 days. This despite selling me a public beta system without clearly indicating this, and not providing the needed documentation and tutorials for someone new like me to grasp how to use this incredibly complex system (everything effects most everything in their design). I'm sure if you use Divi already, once they are actually out of beta with all the glitches then you will be pleased, but for the rest of us I would steer far away from a system that is FAR beyond the average user from a company that really only seems to care about keeping your money with no accountability for their product. I'll glady add a revision to this review if they can prove me wrong about their greed and refund my subscription. Now waiting....
i was struggling to setup a template for one our woo-commerce categories, i had the wrong settings in theme builder, support found and fixed my error in 30 mins.
best GUI builder for wp hands down.
The guys and gals at ServerPoint are awesome - they are quick to answer my questions and that is valuable to me, a website designer. They ROCK!!
S
Sean Atkinson美国 · 6 reviews · Experienced 2026-07-15 ·
★★★★★
Jemelie was a huge help and efficient
Jemelie was a huge help and efficient. She went above and beyond. Stepped in and looked for the issue while I worked on other projects and made the correction so I can pick back up on the finishing touches to the site and relaunch. She's awesome.
Reply from Elegant Themes2026-07-15
Thank you for your kind words, Sean! We're so glad our support team was able to quickly identify the issue and go above and beyond. That's exactly the level of quality support we strive for, so your feedback means a lot. Also, wishing you the best of luck with your site relaunch!
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Paolo意大利 · 9 reviews · Experienced 2026-07-14 ·
★★★★★
I am extremely sati Highly recommended!sfied with this…
I am extremely satisfied with this company and my new lap-desk! The product itself is great, but what truly set them apart was their customer service.
I had a couple of minor technical issues, and the support team resolved them in an incredibly effective and timely manner. It is rare to find such responsive and helpful assistance nowadays. Thank you so much for the stellar support and a fantastic product. Highly recommended! ⭐⭐⭐⭐⭐
J
Jon DuVall美国 · 5 reviews · Experienced 2026-07-05 ·
★★★★★
Well Supported Website Theme / Builder
I have been using Elegant Themes for WordPress websites for over a decade (even before DIVI). Great product and always pleased with their customer support. Will continue to use DIVI for building websites in the future. Thanks for all of your hard work!
Reply from Elegant Themes2026-07-15
Thank you so much for your continued support over the years, Jon! It really means a lot to have had you with us since before Divi. We're thrilled to hear you've had a great experience with both our products and support, and we look forward to being part of your future projects. Thanks again! :)
