Elegant Themes (www.elegantthemes.com) has a 4.7 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 85% of negative reviews. Last updated 2026-08-10.
Absolute Excellence in Customer Support. 5 Stars to Rea, for her amazing ability and attitude, willing to truly help with her best, which resulted in great, and fast, efficient problem solving. Thank you so much Rea, Great Work, thank you so much for your help and support, Patricia
Reply from Elegant Themes2026-05-29
Thank you so much for your wonderful feedback, Patricia! We’re thrilled to hear about your great experience with our support team. We'll always be happy to help you in the future!
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Dave BolomeyCH · 1 review · Experienced 2026-05-25 ·
★★★★★
Top services
I’m very satisfied with the responsiveness of the support team and the quality of the products offered. Excellent service — highly recommended!
Great products and great customer service. Designing a website can be difficult but Divi 5 and everyone at Elegant Themes make it much easier. Had some issues (self created) when converting from Divi 4 to Divi 5. Their staff was able to quickly pinpoint it and help me fix it. They are in no way obligated to do this so this is above and beyond! Thank you and keep up the great product design
Reply from Elegant Themes2026-05-29
Thank you for the amazing review, Mihnea! We’re so glad to hear that our support team helped make your transition to Divi 5 smoother. We truly appreciate your kind words, and we’ll keep working hard to deliver great products and service in the future. :)
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George Carter英国 · 1 review · Experienced 2026-05-23 ·
★★★★★
Moin is the man!
I've always had a great experience with Elegant Themes, but today, their support assistant, Moin, solved a problem that I wouldn't have been able to solve in 100 years.
I've never left a Trustpilot review before, but this guy left me no choice.
Double his pay right now!
Best customer service in the world.
Reply from Elegant Themes2026-05-29
Thank you so much for the incredible review, George! We’re thrilled to hear our support team was able to help solve the issue for you. Your kind words truly mean a lot, and we'll always be happy to help you in the future!
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Tim Rautenberg德国 · 2 reviews · Experienced 2026-05-21 ·
★★★★★
THX Borhan from Elegant Themes!!!!
THX Borhan from Elegant Themes!!!!
Best SERVICE!!!
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BJ英国 · 1 review · Experienced 2026-05-20 ·
★★★★★
DIVI 5 And Support is Excellent
Elegant Theme's DIVI product is a fantastic option for Wordpress developers, and their support service is outstanding. Highly recommended.
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Lee英国 · 21 reviews · Experienced 2026-05-20 ·
★★★★★
Superb technical support
Superb technical support. The bot support is pretty good for basic tips and advice, but when more specialist support is required, the human support team are absolutely amazing. I have been using divi for years, and it's great. Divi 5 is taking a bit of time to learn, but I am really impressed with it. Highly recommended.
Reply from Elegant Themes2026-05-29
Thank you for your thoughtful review, Lee! We’re so happy to hear you’ve had a great experience with Divi and our support team over the years. Wishing you the best as you get started with Divi 5, and keep in mind our team is always here to provide you with expert help if needed! Thanks again for the recommendation and continued support. :)
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Harold G美国 · 4 reviews · Experienced 2026-05-19 ·
★★★★★
Tech Support with Olga was great
Tech Support with Olga was great, very helpfull and patient
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Steve Palmer新西兰 · 1 review · Experienced 2026-05-18 ·
★★★★★
Amazing Elegant Themes Service
Every staff member is extremely helpful, and they fix problems straight away. They also explain what the problem was with easy-to-understand explanations and images so you know how to fix the problem yourself next time. 20 out of 10 for customer service help :)
Reply from Elegant Themes2026-05-29
Thank you so much for the amazing feedback, Steve! We’re delighted to hear our team was able to help quickly and provide clear explanations along the way. Teaching users how to solve issues themselves is something we truly strive for, so your feedback means a lot! Thanks again.
What is the first one was there any problem in progress on your work anniversary both of you have to both of us are coming in the morning and have a nice day happy birthday to you will be a new one was the best thing about me to come in a new one.
I find Elegant Themes to be very responsive and helpful. They pass you onto a human quickly and they get my problem and offer effective solutions. I always have lots of (probably stupid) questions and it really helps to talk it through and not just get sent a link to a page of instructions - although those are also really good!
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劉振坤TW · 1 review · Experienced 2026-05-05 ·
★★★★★
Exceptional Support! Pavel went above and beyond to find the real root cause.
I was dealing with a very frustrating "Your Save Has Failed" error in the Divi Builder for days. My hosting provider and I initially thought it was a server firewall (ModSecurity) issue.
However, the Divi support team, specifically Pavel, stepped in and provided absolutely outstanding service. He didn't just give generic advice; he took the time to dig deep into my WordPress developer console and raw debug logs.
Pavel successfully pinpointed the exact root cause: a corrupted database table from a completely different third-party SEO plugin that was crashing the save process! On top of that, he gave me valuable structural advice on how to properly use the Divi Theme Builder.
He went above and beyond to debug an issue that wasn't even a flaw in Divi itself. This level of technical expertise, patience, and dedication is rare. Huge thanks to Pavel and the Elegant Themes team! Highly recommended!
Reply from Elegant Themes2026-05-29
Thank you so much for sharing your experience! We’re thrilled to hear our support team was able to thoroughly investigate the issue and help identify the root cause. Providing detailed, dedicated support is something we truly care about, so your feedback really means a lot! We really appreciate your recommendation and ongoing support. :)
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Tesla st InvestmentNG · 1 review · Experienced 2026-05-04 ·
★★★★★
I'm Brian Chester ⚡👁️👽
I'm Brian Chester ⚡👁️👽.
Developer and remote control system
× refund
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P.M.澳大利亚 · 2 reviews · Experienced 2026-05-03 ·
★★★★★
Elegant Themes isn't just a company, it's a community!
I have been using Elegant Themes for over 10+ years and they are just the BEST. I don't seek help very often but when I do it's 5 STARS *****
In their ABOUT section they say .. "Elegant Themes isn't just a company, it's a community" and this is TRUE! Just awesome, helpful, friendly support! Thanks AGAIN!
Reply from Elegant Themes2026-05-29
Thank you so much for being part of the Elegant Themes community for over 10 years, P.M! Your continued support truly means the world to us. We’re so happy to hear you’ve consistently had great experiences with our team. Thanks again for the wonderful feedback! :)
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Alan Hirsh美国 · 5 reviews · Experienced 2026-05-01 ·
★★★★★
Sergey is a genius!
Sergey along with all Divi tech support are the best. I really felt my issue involving the Divi coding module was going to be complicated (and maybe even unsolvable), but Sergey figured it out instantly. Bravo!!! I'm really impressed with his commiunication and expertise.
CAN'T Thank him and Divi support enough!!! Elegant Themes has the very best product and service, period!
Reply from Elegant Themes2026-05-01
Thank you so much for your wonderful feedback, Alan! We’re glad our team was able to quickly resolve your issue and make the process easier than expected.
Your ongoing support means a lot to us. Thanks for being part of the Divi community! :)
I had a serious tech issue and they went above and beyond to help me fix it. I was genuinely impressed at how professional and intelligent they were in helping me resolve my issue.
Reply from Elegant Themes2026-05-01
Thank you for your kind words, Thumdar! We’re happy to hear our team could help resolve your issue and make the process a positive experience. Your feedback means a lot to us.
We’re always here if you need anything!
