Elegant Themes (www.elegantthemes.com) has a 4.7 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 85% of negative reviews. Last updated 2026-08-10.
What people say
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Dom · 2 reviews · Experienced 2026-04-01 ·
★★★★★
Money for nothing
Paying money and after it's not possible to log into the account. System of Elegant Themes is not possible to send the verification email and there is no resend option. So basically paid 110 Dollar for nothing. Even my one-man-business is able to resend verification emails... unbelievable.
Reply from Elegant Themes2026-04-01
We're sorry to hear of any errors with login! We sent you an information request here so we can contact you and help fix this error, but I'm afraid we never heard back.
Please contact us by opening a chat message on our website, or by sending a message on our Contact Form here:
https://www.elegantthemes.com/contact/
Note that we also offer full refunds under our 30-day policy. We have this policy because we wouldn't want to force anyone into paying for services they're not able to use/access.
We look forward to hearing back from you so we can help resolve this error. :)
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Finn Wilkens · 1 review · Experienced 2026-03-31 ·
★★★★★
I can allways receive help from the…
I can allways receive help from the support of Divi. There are many questions about Divi 5, but patience and knowledge are two of many valuable characteristics, we see from the supporters.
I have lifemembership, and that is a good idea.
I truly will recommend Elegant Themes!
The best WordPress theme I've ever used. Since version 5, it's become worlds better, even though it was already perfect before. The chat support is very helpful and, above all, competent. While you do have to go through an AI assistant at the beginning, which asks for all the necessary information, you then receive a real answer and solution to your questions and problems from a human. I can absolutely recommend Elegant Themes and the Divi theme to every WordPress user.
Reply from Elegant Themes2026-04-02
Thank you so much for the kind words, Benno! We’re thrilled to hear you’re enjoying Divi 5 and that it’s been such a great experience for you. It also means a lot to know our support team has been helpful and able to get you the answers you need.
We truly appreciate your recommendation and your support! :)
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France Vitre Insert · 2 reviews · Experienced 2026-03-29 ·
★★★★★
Perfect 👌🏼👌🏼👌🏼👌🏼👌🏼
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Chris Dyer · 4 reviews · Experienced 2026-03-24 ·
★★★★★
Great Customer Support Through Chat After DIVI5 Upgrade
I had a great experience fixing my theme after I upgraded to DIVI5, if there is really such a thing. Anytime you have issues after an upgrade it is tough. It took me a week to find the issues as it was on pages that I normally don't visit often. The background turned black, like I had a dark theme on. What was confusing is it was only on 3 pages that I didn't use the DIVI Builder on and just used WordPress Blocks. I did all the normal troubleshooting. Turning off plugins and activating them, etc. Checked all the CSS to see if any was added. Nothing. I even went as far as to clearing all browser, server side cache and using incognito mode on top of the other things. Nothing changed. I went in and checked the background options in the Theme Customizer. Cleared all of it and it didn't work. I cleared all cache again just to be sure... I went thru the AI bot to help to start with as many times that is enough. Nothing changed so they hooked me up with Ravindra and he replied in about 30 minutes. He had it fixed almost immediately. He cleared the background cache and it fixed the problem. He must have been holding his mouth right. Boy am I glad he did get it fixed as I was ready to pull my hair out.
Reply from Elegant Themes2026-04-02
Thanks so much for sharing your experience, Chris! We know how frustrating update issues can be, and it sounds like you did a lot of thorough troubleshooting, which is very helpful! We’re really glad we were able to step in and spot the issue and get it fixed for you in the end.
Thank you again, and if you run into anything like this in the future, feel free to reach out. We’re always happy to help!
We use VIP service and had some major issues with the CSS on out site.
Our agent Anupam walked thorugh and fixed every indivudal issue. He spent a lot of time with us to make sure everything was right.
Would definitely recommend.
Reply from Elegant Themes2026-04-02
Thank you for your great feedback, Geoffrey! We’re glad to hear our Divi VIP pro service delivered, and that we were able to work through each issue with you. We'll always be happy to help in the future! :)
I've used ElegantThemes since Divi 1.
They are the absolute best. Their support especially is next level. - Whenever I need support, my issues are resolved.
I honestly cannot speak highly enough of Elegant Themes. As a small business owner managing over 100 websites, having a reliable, flexible, and powerful theme is absolutely essential—and Divi has been exactly that for me.
It’s not just the product (which is fantastic), but the support that truly sets them apart. Their support team is nothing short of incredible—responsive, knowledgeable, and genuinely helpful every single time. No matter the issue, I always feel like I’m in safe hands.
Divi is the only theme I choose to work with. It allows me to create beautiful, functional, and customised websites efficiently, which is so important when you're juggling multiple clients and projects.
Elegant Themes has been a game-changer for my business. I recommend them without hesitation to anyone serious about building and maintaining high-quality websites.
Reply from Elegant Themes2026-03-19
Thank you so much for your kind words and support! We’re really glad to hear that Divi has been such a valuable tool for your business, especially with so many sites to manage. It’s also great to know our support team has been helpful when you’ve needed us; that's exactly our goal!
Thanks again for your recommendations and for being part of our Divi community! Wishing the best of success to your business, DESC Designs. :)
I had a great experience working with 3 different tech support people to resolve multiple issues I had with a website. They were all very professional in asking questions to understand what I wanted and in providing solutions to resolve my issues. I also asked how one of them determined the problem, and he provided feedback and a resource for more information. I greatly appreciate that kind of support.
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Fhatu · 1 review · Experienced 2026-03-12 ·
★★★★★
Great support from the Divi team
Great support from the Divi team. I had a problem with my mobile mega menu not scrolling on mobile devices, and Alexandra assisted me in fixing it. She responded quickly and solved the issue efficiently. Everything is working perfectly now. Excellent customer support!
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Eman Malash EmmyGraph · 3 reviews · Experienced 2026-03-13 ·
★★★★★
Always super helpful
Always super helpful. Eduardo is excellent.
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Matthew Huehnlein · 1 review · Experienced 2026-03-07 ·
★★★★★
Great support
Thank you for the support
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Matthew · 1 review · Experienced 2026-03-06 ·
★★★★★
I love Divi!
I love Divi!
I needed some coding help to make the page I was working on the way I needed it. It was a pleasure working with their support. Easy to follow instructions and very responsive! I would highly recommend Divi and the Elegant Themes support team!
The online chat support is very fast and professional. I've been using Elegant Themes' VIP Support for two years now, and I'm very happy with it. They also send a video on how to fix it, so I'm learning something new. Thanks!
Reply from Elegant Themes2026-03-06
Thank you for your kind feedback, Tamires! We're really glad to hear that you're happy with our Pro Service, Divi VIP support, and our whole support team. It's great to know the videos have been helpful too. Thanks again for being with us!
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bob t · 1 review · Experienced 2026-03-01 ·
★★★★★
Real People are the best
Great response when I finally reached a real person. AI was helpful, but does not have all the answers
I work with Elegant Themes since 2016 and I've built so many beautiful things with Divi. Have hundreds happy clients! Ive never seen a product with a support team like theirs. There are no stupid questions for them and they always help. All so qualified and ready to assist. I can definitely recommend both ET and Divi and support i get is a big past of a deal.
Reply from Elegant Themes2026-03-06
Thank you for your amazing feedback, Natalia! We're so glad to hear that Divi has helped you build so many great websites and happy clients over the years. It also means a lot to hear your kind words about our support team. Thanks again for your support and recommendations!
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Helen Star · 4 reviews · Experienced 2026-03-02 ·
★★★★★
Divi Team Support is always reliable…
Divi Team Support is always reliable and supportive until the problem is solved.
It's really good to know that you have always that kind of service ready to support you.
Lorenzo
