Jemelie is great
All the support is great. Jemelie today was FANTASTIC, WONDERFUL, FAST, SMART, FRIENDLY. Great agent to work with!!
About Elegant Themes
Data updated- Website
- www.elegantthemes.com
- Category
- Electronics & Technology
- Location
- United States · Sonoma
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 85% (11/13)
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Is Elegant Themes legit?
Elegant Themes (www.elegantthemes.com) has a 4.7 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 85% of negative reviews. Last updated 2026-08-10.
What people say
Love the new AI-powered Tech bot!
I love the new AI-powered Elegant Themes tech support bot. I rarely find any question that can't be answered> and when I do, it's easy to request one of the staff to review, reply. Elegant Themes is a first rate organization I highly recommend.
Reply from Elegant Themes2026-02-13
Thank you so much for the 5 stars, Darryl! We’re thrilled to hear you’re enjoying our support system and that it’s helped answer your questions quickly. And when you do need a team member to step in, we’re always happy to help. Your recommendation means a lot to all of us at Elegant Themes. Thanks for your support!
Eduardo from Elegant Themes was…very helpful
Eduardo from Elegant Themes was incredibly helpful. He guided me through my issue step by step until everything was fully resolved. Along the way, I learned how to use the Blurb Module and gained a better understanding of other module features as well. I really appreciated being able to fix things myself without hiring a developer. This is an excellent support resource, and Eduardo was patient and knowledgeable throughout.
Reply from Elegant Themes2026-01-30
Thank you for your kind review, Gail! We’re glad to hear our team was able to guide you step by step and help you resolve the issue while learning more about Divi along the way. We really appreciate your kind words about our patience and support. Thanks for choosing Elegant Themes!
Great tools, wonderful support
I've been working with Divi for 6 years. There wasn't in issue that I could solve thanks to all the available plugins. My clients generally find it easy to use (which is why I went with Divi rather than the competition). Also, the support is great ! Again, not a single issue that they haven't helped me solve. Even their AI chatbot was pretty good. Definitely would recommand is this tool is the right fit for you !
Reply from Elegant Themes2026-01-30
Thank you for the 5-star review! We’re glad to hear Divi has been a great fit for you and your clients over the years, and that our support team have helped make things easy. We really appreciate your kind words about our support and tools. Thank you so much for recommending Elegant Themes!
I had a great experience with Divi’s…
I had a great experience with Divi’s support team. The assistance was clear, professional, and friendly from the start. They helped me solve my issue quickly and effectively, explaining everything step by step. Definitely a reliable and efficient support service. Highly recommended.
Very fast response and extaremely kind…
Very fast response and extremely kind support. The issue was explained clearly and solved easily without any complications. The whole process was smooth and stress-free. Highly satisfied with the help provided
Greatt customer service
Very patrient customer service with both great AI and great human support.
Great help
Great help, thanks!
Simply the Best
I have used Elegant Themes for over 10 years now and build websites exclusively with their Divi builder. It is excellent with virtually everything needed to build top tier websites that are fast, functional, and beautiful. Divi makes it easy and when I have needed support, the resources are available 24/7 to help troubleshoot and get me past the speedbump. I most recently had an issue getting Divi to work correctly on a new WordPress site. With one tech support interaction we were able to diagnose that an unnecessary plugin installed by my hosting service was causing the issue. Once that plugin was disabled I was able to proceed with the design and construction of my newest website, this time using the amazing new Divi 5. I recommend Elegant Themes, Divi, and their incomparable support without hesitation.
Reply from Elegant Themes2026-01-30
Thank you for the 5-star review and for being with Elegant Themes for over 10 years! We’re so glad to hear Divi continues to be your go-to builder and that our support team was able to quickly identify the plugin conflict and get you moving again. We truly appreciate your recommendation and your continued trust, especially as you dive into Divi 5. We're grateful to have you a part of the Elegant Themes community!
Best possible support ever….
Best theme and best possible support from the team. Very fast and exact.
Very fast in solving a problem
Very fast in solving a problem, was a complete headache taking me along time to solve, support team were great.
quick and helpfull
Fast, practical support for tricky Divi mobile header issues
I contacted Elegant Themes support about a Divi mobile header/layout issue where the phone icon and hamburger menu conflicted, and the mobile dropdown menu rendered as a narrow “card” instead of full width. divi Support quickly identified the root cause (custom CSS impacting positioning) and explained what to change. They also rebuilt the mobile header layout using a clean 3-column structure with the right modules (logo image, phone icon, menu), and provided clear screenshots plus a short screen video showing the process. divi What I appreciated most: practical, Divi-native guidance and a focus on making things clickable and stable, instead of suggesting fragile hacks like negative margins. divi Small note: response time can be affected by high chat volume, but once they replied the help was effective. divi
Reply from Elegant Themes2026-01-30
Thank you for the thoughtful review, Ron! We’re glad our support team was able to quickly identify the cause of the issue and provide a clean, Divi-native solution that made your mobile header stable and easy to use. We really appreciate you highlighting our practical guidance and clarity from our team. Thanks again for your feedback and for choosing Elegant Themes!
Elegant Themes
I have been using Divi for 3 years now and love it. Periodically I run into situations where I am having a problem, usually when utilizing a plugin that I have not worked with extensively. That is what happened with a WooCommerce store, Divi and a User Defined pricing plugin. Things were working for some products but not all. I reached out to Elegant Themes support and Anupam helped me see what I wasn't seeing and thus, the plugin and my store are functioning exactly the way we need them to. Elegant Themes support has always been very responsive and pointed me in the right direction to get my issues resolved.
Reply from Elegant Themes2026-01-30
Thank you so much for your awesome review, Pam! We’re happy to hear you’ve been enjoying Divi and that our support team was able to help you get everything working smoothly with your WooCommerce setup. We truly appreciate your kind words about our support and your continued trust in Elegant Themes. Thanks for being part of our community!
Elegant Themes Customer For Life
I've been using Elegant Themes, mainly Divi, since 2011. I've built an income and a lifestyle using their products. And I can honestly say that I have always been pleased with their products and customer service. I recently was having problems exporting page content using Divi and couldn't get it resolved, even while using AI to troubleshoot. I submitted a request for support and received a response in a few hours. After giving them admin access to the problematic site, the issue was resolved in about 10 mins. The Wordfence plugin was the problem. This is just another time they have resolved an issue I was having. Still can't believe their lifetime licensing covers support from them 15 years later. Show me another company in any industry that does that.
Reply from Elegant Themes2026-01-30
Thank you so much for the 5-star review and for being part of the Elegant Themes family for so many years, Chris! We’re thrilled to hear how Divi has supported your business, and we’re glad our support team was able to quickly resolve the issue for you. Your long-term trust truly means a lot to us. Thanks for being an Elegant Themes member for life!
Excellent care by human colleagues of the AI agent
After the (slightly stupid) AI agent fortunately gave up, his human colleagues took excellent care of my request and solved the problem.
I had an issue with the mobile menu in…
I had an issue with the mobile menu in Divi 5 where the dropdown was off-screen and appearing behind my hero section. Jemelie from the Divi support team jumped in, checked my site through remote access, and fixed it quickly and correctly. She explained exactly what was causing the issue and what she changed to fix it. Excellent support, fast response, and very knowledgeable. Really appreciate the help!
Reply from Elegant Themes2026-01-17
Thank you for the great review, John! We’re happy to hear that our support team was able to quickly fix the mobile menu issue and explain what caused it. We appreciate your kind words about our support, and we’re always here if you need help again.
Excellent Customer Support
Excellent Customer Support! As a customer still using Divi 4, I really appreciated the fast support on a simple menu bar that I just could not figure out, given that the company is working really hard getting Divi 5 out of its beta state. Thanks!!
Support quickly resolves issues and…
Support quickly resolves issues and answers questions about the theme's configuration. :)
Very fast and efficient help...every…
Very fast and efficient help...every time!