Elegant Themes (www.elegantthemes.com) has a 4.7 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 85% of negative reviews. Last updated 2026-08-10.
What people say
J
John · 19 reviews · Experienced 2026-03-02 ·
★★★★★
Borhan was a great help
Borhan was a great help. The AI assistant not so much. Once you get through to a human being the level of support is amazing and fast. They are very knowledgeable and arrive at a solution without delay. I would highly recommend their products for the level of support alone.
Reply from Elegant Themes2026-03-06
Thank you for your feedback, John! We're glad to hear our team was able to help and that you had a great experience in the end. Our AI chat assistant can be helpful for simpler and quicker fixes, but our support team will always be here to step in and help further if needed! Thanks again for your recommendations.
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Pablo · 1 review · Experienced 2026-02-27 ·
★★★★★
Divi Builder is the best builder
Divi Builder is the best builder, it changed my life, I've been using it for 16 years and the support from Elegant Themes is incredible.
Reply from Elegant Themes2026-03-06
Thank you so much for your kind words, Pablo! We're really happy to hear that Divi has made such a big difference for you. It also means a lot to know you've been with us for so long. We appreciate your many years of support!
Best and fast builder, Divi 5 is game changer. Its fast, its easy to navigate, user friendly.
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Hans Hoyer · 1 review · Experienced 2026-02-26 ·
★★★★★
Really great support experience
Really great support experience. The team replied quickly, explained the issue clearly, and suggested a practical solution. Friendly, helpful, and efficient.
highly recommended.
K
Kimberley de Bruijn · 3 reviews · Experienced 2026-02-26 ·
★★★★★
I really like using DIVI
I really like using DIVI. It's easy, straightforward and the customer service is very nice. When you have a question, you can send your question and come back to it later and keep continuing with the same chat. I like that, as sometimes you don't have the time to wait all day.
I also love that I can use DIVI for unlimited times on unlimited websites and that I don't have to pay more per website, like Elementor. Now that I also discoverd how 'hover' is working, I don't need Elementor anymore.
Reply from Elegant Themes2026-02-26
Thank you for your wonderful review, Kimberley! We’re so glad you’re enjoying Divi and finding it easy to use. It’s great to hear our support system and unlimited website usage are making a difference for you.
And yes, hover effects are a game-changer! 😊 Thanks again for being part of our community.
I
Inet Kemp · 5 reviews · Experienced 2026-02-26 ·
★★★★★
Divi incompatible with Yoast
Seriously, I bought a lifetime license almost a decade ago. It is true. Divi is amazing. But if you cannot accommodate the biggest SEO platform (Yoast), I guess you really got here through marketing more than other ways. And the team made it clear that it is not priority. They recommend I use Rank Math. No way guys, neither is Rank Math 100% compatible with you platform. And surely, I can only guess, they will not reinburse me. We all know, if a website is not SEO optimized, it is sub standard. And Elegant themes told me in so many words that this is not a priority to them.
I trusted them with a lifetime liscence and they dont prioritize SEO with Yoast? Think about it.
Oh, and Elegant Themes. IF you consider replying, dear lord, please don't start with "I'm sorry." I HATE it. If you're sorry, fix it or not. But IF you're sorry, it places you in the position to take responsibility. Anything other than that is just LIP-SERVICE, INAUTHENTIC AND A LIE.
Reply from Elegant Themes2026-02-26
Hi Inet,
Not all SEO plugins are fully compatible with Divi 5 yet, but will be soon! Our developers are actively collaborating with plugin authors to resolve this quickly.
We are committed to offering third-party developers all the tools they need to ensure that their products will be fully functional with the new Divi 5 platform and that the transition between the current Divi 4 code base and the new Divi 5 code base will be as smooth as possible as we transition to Divi 5.
At this time, we are unable to provide an estimated time of resolution. However, please be assured that issues are addressed as promptly as possible, based on our development team's current workload and the priority of the issue relative to other open matters. Your patience is greatly appreciated in the meantime.
R
Rose Mary Griffith · 4 reviews · Experienced 2026-02-24 ·
★★★★★
Elegant Themes Knows What Customer Support Means!
I have been an Elegant Themes client for years. They are the best for helping a non-technical person like me solve problems. I can't rave about them enough!
Reply from Elegant Themes2026-02-26
Thank you so much for being with us for so many years, Rose! That truly means a lot to us.
We’re especially happy to hear that our team has been able to support you along the way. Helping non-technical users feel confident and supported is exactly what we strive for. We really appreciate your kind words and your continued trust in us!
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Izzy · 1 review · Experienced 2026-02-24 ·
★★★★★
Olga offered a quick solution to a bug…
Olga offered a quick solution to a bug I was experiencing - saving me time and a lot of headache. Thank you!
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Samuel Lerchen · 1 review · Experienced 2026-02-18 ·
★★★★★
awesome customer service!
alexandra was super helpful to me and basically rebuilt all of the headers on my website for desktop, tablet, and mobile.
C
Charles · 2 reviews · Experienced 2026-02-18 ·
★★★★★
The product is incredible!
The product is incredible. Customer service is great! When you need a helping hand, they deliver. I needed help getting an image to display correctly, and Jemelie quickly diagnosed my problem. Divi by Elegant Themes is a great WordPress theme, and Elegant Themes is a great company focused on the user experience.
Reply from Elegant Themes2026-02-26
Thank you so much for your kind words, Charles! We’re thrilled to hear you’re loving Divi and that you've had a great experience with our support team.
At Elegant Themes, we’re always focused on creating a great user experience, so your feedback means a lot. Thanks again for your support!
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Ivo Kittel · 1 review · Experienced 2026-02-17 ·
★★★★★
Great Support
Received quick support regarding some bugs I encountered as well as some additional CSS assistance. Keep it up :)
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Bianca · 2 reviews · Experienced 2026-02-17 ·
★★★★★
Excellent support
Clear, structured, and easy to understand.
Every time I chat with your team, I’m met with patience, kindness, and excellent support — top marks from me.
Reply from Elegant Themes2026-02-26
Thank you so much for the wonderful feedback, Bianca! We’re thrilled to hear that you find everything clear and easy to understand, and that your chats with our team have been such positive experiences. Your kind words about our support mean a lot to us!
S
Shahriar Hasan · 3 reviews · Experienced 2025-07-01 ·
★★★★★
I have been using Elegant Themes on a…
I have been using Elegant Themes on a few WordPress projects. The biggest strength is definitely the design output. With some time and adjustment you can create very high quality websites and the layout packs are still quite useful.
However, the builder experience feels a bit old compared to modern page builders. The interface and workflow have not changed much over the years, so simple edits sometimes take longer than expected. It works reliably, but the usability could be more streamlined.
Reply from Elegant Themes2026-02-26
Thank you for your honest and thoughtful feedback, Shahriar! We’re glad you’re enjoying the design quality and layout packs in Divi. Creating beautiful, high-quality websites is exactly what we aim for.
We also hear you on the builder experience. That’s one of the key reasons we’ve been working hard on Divi 5, which focuses on a faster, more modern, and streamlined workflow while keeping the reliability you mentioned. Also, more good news, Divi 5 should be released very soon!
We’re committed to continuous improvement, and feedback like yours helps guide that progress. Thanks again for sharing your experience!
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Bounama WP · 1 review · Experienced 2026-02-13 ·
★★★★★
divi 5 is great theme
W
Williams · 5 reviews · Experienced 2026-02-10 ·
★★★★★
I use Divi for many years now
I use Divi for many years now, and the customer service is awesome. They are always here to help and find a solution.
Reply from Elegant Themes2026-02-26
Thank you for being a long-time user of Divi, William! We’re so glad to hear that our support team has consistently been there for you and has been able to help find solutions. That’s exactly what we aim for.
We truly appreciate your continued trust and support!
J
James Oppenheim · 1 review · Experienced 2026-02-10 ·
★★★★★
The support I received tonight from…
The support I received tonight from Faisal was beyond good. It was great. He not only told me what was wrong, but why, and sent me a video with audio commentary to explain it to me. Divi 5 has quite a learning curve (and I've been programming for decades, but this is a very different approach to the code-based writing I've done over the years). Anyway, he was calm and concise and top-notch.
Reply from Elegant Themes2026-02-13
Thank you for the wonderful feedback, James! We’re so glad to hear our team was able to clearly explain the issue and provide a helpful video walkthrough. That’s exactly the kind of support we aim to provide.
We know Divi 5 can feel different, and we'll always be here to help make things easier. Thanks again for being part of the Elegant Themes community!
P
Philip Verlinden · 1 review · Experienced 2026-02-06 ·
★★★★★
Support is responsive and delivers
Support is responsive, mature ecosystem and way of working for WordPress. Thanks!
Years of great customer service and community support! We ask they answer and help us be better together!
Reply from Elegant Themes2026-02-26
Thank you for your continued support over the years, Vuk! We’re so glad to hear that our customer service and community have made a positive impact. We’re always here to help and grow together.
We truly appreciate you being part of our community!
M
Mike Borschow · 3 reviews · Experienced 2026-02-04 ·
★★★★★
Premium Service
Via remote access, they found an issue that we created (a misplaced tag). Very much 'the extra mile' in terms of service, saved us time and got us back on track. Elegant/Divi support continues to be responsive, when we ask about features, make request, provide suggestions and, of course, when we need help, definitely a premium service!
Reply from Elegant Themes2026-02-13
Thank you for the kind words, Mike! We’re really glad we could quickly spot the issue and help you get everything working again. Saving you time and keeping your project moving is always our goal!
Thanks for being part of the Elegant Themes community. We truly appreciate your support!
