Elegant Themes

Rockstar support experience - and a milestone for DIVI with Version 5

I am using Divi for many years now, always been a fan. Now I walk my first steps in DIVI 5 and even if it's still a Public Beta - the improvement of the user interface and the increase of speed in the update processing is awesome. Today I had a very positive experience with Pavel from DIVI Support. Even on a Sunday evening he provider super fast and skilled service. I will stay with DIVI,

Fast Service - Mission Accomplished

I was having difficulty getting a "Read More" to always display at the bottom of equal blog/ publish cards. The Divi AI assistant tried to help and then asked if I wanted to have help from a human. The tech was right there, asked for control through the Divi Support Center Remote Access and identified and corrected the setting which accomplished the objective. The entire process took less than 2 minutes. Fabulous service! I am building a new website on Divi 5. It has been a great experience!

Really good service and quickly…

Really good service and quickly resolved my issue.

Excellent product & service ... and I love Divi 5!

I've been using Divi for roughly 10 years and recently began using Divi 5 and Love it!! Their support is excellent as well. Fast, efficient and professional. It is the only theme builder I use for my client websites.

Great Tech + Great Service = <3

I've worked with the Divi theme and builder across a few website builds. The tech is full-featured and endlessly customizable/templatable. What I appreciate even more is their support staff, who have always been super knowledgeable and helpful. I've used several different Wordpress themes and builders over the years and Divi is my favorite.

The support is the best ever!

Perfect Service - Thanks

Perfect Service

Divi Support was very good

Divi Support was very good. Anupam was great and provided quick answers!

Great product and great support

I've been using the theme Divi now since 10 years. I'm very satisfied with the product and the amazing support.

Their support team is outstanding

Their support team is outstanding, and they are so helpful. They treated me well, did not see me as the problem, and focused only on identifying what the problem was. I strongly recommend ElegantThemes and a WordPress theme.

Excellent Customer Support

I use Divi privately for my own projects and have been working with the theme for around six years now and I’m still very satisfied with it. Today, I would especially like to highlight the fast and straightforward customer support. Although I was still able to log in with my usual credentials, I first had to re-link my device. Since my old email address is no longer active, I contacted the support team and asked for assistance. Not even half an hour later, I already received the first reply from Kelsey. And within less than ten minutes, we were able to fully resolve the issue. I’m truly impressed by how quickly and efficiently everything was handled especially considering I’m on the other side of the world. Such a fast response time is absolutely not something to take for granted. Top service, very fast handling, and an exceptionally friendly support team!

They allways help me.

Stay away

Stay away. Divi is buggy and corrupts the database. The simplest divi implementations will end up costing you to rebuild the entire site from scratch. It is a disaster. Getting actual human support is frustrating.

Sticky header issue

I just wanted to know how to report a sticky header issue, but they fixed my problem fully while I slept.

I Find Support is Second To None

I have been a customer of Elegant Themes for more than 12 years and the support I receive from them, on the occasions I need it, is absolutely second to none. I'm currently still working in Divi 4 as I'm not creating many new sites at the moment, but am still regularly updating and improving a small portfolio of client sites. Whenever I get stuck and AI can't help, I always find that a "real person" at Elegant Themes VIP Support can help me find a solution. I really couldn't do without them!

Divi 5 destroys production databases, and their support violates basic IT security. Run away.

I have used Divi for years, but the Divi 5 release is an absolute disaster. Elegant Themes openly advertises "full compatibility" with WPML, but this is false and highly dangerous advertising. Divi 5's new architecture (React-based JSON payloads) fatally conflicts with WPML when translating Theme Builder layouts and Canvases. The result? A White Screen of Death (WSOD) and corrupted database tables. Worse yet: if you try to switch the language from the WordPress top admin bar to translate a Header, Divi 5 literally wipes out and permanently deletes ALL Theme Builder templates from your database. This is a catastrophic, destructive data-loss bug released on a supposedly "stable" version. But the truly unforgivable part is their technical support. After reporting this exact database-wiping bug, an Elegant Themes support agent(Jemelie) logged into my LIVE production site—just days before an international client launch—and actively tried to trigger the destructive bug directly on my live server instead of using their own sandbox. They violated the most basic IT security protocols, risking weeks of a client's work and my agency's reputation. They are an irresponsible company with an unfinished product and a dangerous technical support team. If you are a professional developer or an agency, avoid Divi 5 like the plague until they drastically change their course. UPDATE: Response to Elegant Themes' PR Comment I am updating this review to publicly correct the blatantly false statements made by Elegant Themes in their response below. It is highly disappointing to see a company use PR spin to rewrite history rather than taking full accountability for a critical failure. 1. FALSE: "We’ve sent you a workaround..." For over 10 days, your support team was completely lost, blindly guessing and providing trial-and-error instructions (like exporting/importing JSONs and toggling translation settings) that actually worsened the database corruption. I was the one who had to step in, reverse-engineer the issue, and provide your Senior Developers with the actual functioning workaround. Trying to publicly take credit for the solution I engineered to save my client's site is unacceptable. 2. Treating a Customer as an Unpaid QA Consultant: Instead of taking ownership of your own software integration, your team literally told me to take the technical workaround I discovered and report it to WPML on your behalf. You treated me as an unpaid external technical consultant, expecting me to act as the liaison and the "glue" between two multi-million dollar companies just because your respective development teams couldn't coordinate a joint debugging session. 3. FALSE: "We have not yet heard back from you..." I replied days ago, putting both your Support Manager (Cristi) and WPML's Senior Developer in the exact same email thread to force your two companies to talk to each other. I exposed the severe contradictions in your internal documentation, and I explicitly stated that I am the one waiting for you. I am waiting for an official core patch and a concrete database cleanup tool to fix the massive "Attack of the Clones" your software generated in my wp_posts table. 4. "Bugs and conflicts can occur, just as with any other theme..." Let’s be very clear about the severity of this incident. A misaligned CSS button or a visual glitch is a "normal bug." What happened here was a catastrophic database memory leak and malformed React JSON payloads that completely destroyed a live production environment, resulting in a White Screen of Death and lost data. Do not downplay a severe infrastructure failure as a "standard bug," especially since your own management gave me instructions that directly triggered the data wipe. Conclusion: From an industry leader like Elegant Themes, I would have expected at least a genuine "thank you" for the countless hours I spent doing your engineers' job and handing you the solution on a silver platter. Instead, you chose to respond with a public PR attack full of false statements, attempting to take credit for my work to protect your image. I had to act as a Database Administrator to clean up the mess your code caused. I expect a real technical resolution, not a copy-pasted corporate response trying to save face in front of potential customers.

So supportive!

So supportive. Quick to understand our issues. Pedagogical explanations and true help!

AI Support Bot

The Divi theme can be challenging at times to say the least, so luckily they offer 24/7 support, right? Wrong. They ADVERTISE 24/7 support. What they actually have is an AI chat bot that is not trained on the software and will instruct you to utilize features and tools that their software doesn't even have. Update: The company's response would have you believe that there is no issue because a human eventually picked up A ticket. There have been many tickets, and each of them started with extensive conversations with an AI that ultimately did not lead to a resolution and instead led to frustration, as the bot would suggest doing things the software was incapable of doing. One human even apologized, saying that their bot is often incorrect. You are paying to waste time with this bot any time there is an issue, as there is no way for them to turn it off on your account.

A team you can trust

Love using this page builder, but even more so is the fantastic (and quick) support that they give you. Amazing team... Thank you 🙏

Best Support Anywhere

The team at Elegant Themes are always responsive, very knowledgeable and helpful. They go the extra mile. Thanks this time to Rea for putting in an amazing amount of time to get a problem on my website resolved. SO PLEASED to have a Lifetime Membership with this wonderful company. Thank you!