Elegant Themes

Thank you for your wonderful feedback! We're so glad we could help and get everything working quickly. We really appreciate your support and are always here whenever you need us!

Thanks so much for your kind words, Joseph! We're glad our team was able to quickly identify the plugin conflict and get your Divi Builder working again. We appreciate your feedback and are always here if you need anything else!

Thank you for your kind words, Adam! We're so glad to hear that you had a great experience with our support team. Providing clear, timely assistance is always our goal, and we appreciate you taking the time to share your feedback.

We completely understand your frustration regarding the timeline for Divi 5 compatibility. Our team is working as quickly as possible, and getting DonDivi fully compatible is definitely a priority. Thank you for your patience and commitment to our products.

We're sorry for any inconvenience and trouble with your website speed. There are several reasons why your website may have become slow over time due to factors outside of Divi's control, such as server and web hosting quality. As websites grow larger and more complex, they require more resources to load quickly. This is true for any modern website, not just those built with Divi. If you have not yet, please contact our support team regarding this issue, and they'd be happy to review your website and provide solutions to increase website speed. Regarding the refund request made outside of our 30-day policy, I'm afraid those requests must be made within the 30-day time limit. This is shown on our join page and in our terms, which were agreed upon during registration. We've made sure to cancel all future payments, and you won't be charged in the future. Your understanding is greatly appreciated. We hope you'll give our support team a chance to assist you with page speed, and please don't hesitate to contact us anytime you need help or have further questions.

Thank you for your kind words and for trusting Divi since day one! We're thrilled to hear you're enjoying Divi 5 and that our support team has been able to resolve issues quickly for you. We truly appreciate your support and look forward to continuing to help your team succeed. Thanks again!

We're sorry to hear of any bad experience. It sounds like you might be working with a Child Theme or Template that was created by an entirely different company, but meant to work with our product, Divi. We have reviewed the information you've provided and do not find any of your details (name or email address) in our records for having purchased a membership on our website in the past for access to our products or services. We also noticed you mentioned using placeholder images and image editing, which is not something available in our product, Divi. What you describe is typically found in Plugins and Child Themes created by other companies to work with our Divi theme. We'll follow up with you via email to check again if this review is written about our product. If you could respond to that email, we'll be more than happy to help investigate this case further and help make sure everything is resolved for you.

Thank you for sharing your experience, Tim! We're so glad our team was able to help you quickly get everything back on track after your rebrand. It's great to hear that our clear screenshots and guidance made the process easy and saved you valuable time. Wishing you all the best with your guitar students and your business. Thanks again for your support!

We're sincerely sorry to hear of any negative experience. Our support team is available to help 24/7, and you will be greeted first with an AI chat assistant to try to help with any simple fixes. However, this is completely optional, and you can opt out right away by requesting to chat with one of our support agents. From there, wait times for a response from our team can depend on how many other members are seeking support at the same time, as well as the level or complexity of the issue at hand. We can typically respond within an hour or so, but again, the wait time can increase or decrease depending on the level of traffic coming to our support team. Divi VIP was created in mind to help those with niche requirements who need faster assistance (under a 30-minute response time), mainly for those who have created their own design/developer business based around Divi, who may have many high-stakes projects and clients to support. In some cases, investing in a Pro Service like Divi VIP could be a valuable asset for someone running a business. However, many of our members find that Divi VIP is not necessary at all, and are more than happy with our standard support, which is exactly our goal. Our support team is comprised of an amazing set of colleagues who are all very knowledgeable and ready to help as soon as available. Again, many of our members are willing to wait an hour or so for a response, and find the wait times more than reasonable. We've since been able to review the recent conversations you've had with our support team and found that we were able to help determine the cause of the error (which was due to web hosting limits) and provide a resolution. We also see you've contacted us regarding a new question, and we've sent you an answer within the same hour. We're pleased to see this all worked out well in the end, and we hope you'll give our support another chance in the future.

Thank you for your amazing feedback, Frank! We're thrilled to hear that our support team was able to help with such a critical issue and that our quick update made a difference for you. We're also glad you've had a positive experience with both our AI assistant and human support team. Your kind words mean a lot to us. Thanks again!

We appreciate your honest feedback, and we’re sincerely sorry to hear of any frustrations with getting used to the new Divi 5. The Divi 5 Migrator System was built to provide the tools and guidelines necessary to ensure a smooth update to Divi 5. If your website broke after the migration tool showed all items as compatible (green), this is often due to server configuration issues rather than Divi itself. Update: In this case, our support team has helped to determine that this error was due to editing the 404.php file, which I'm afraid is not the correct workflow. Editing core theme files will be lost when the theme is updated. This is true for all WordPress themes and not just Divi. We've sent you detailed instructions for fixing this via both chat and email, and please keep us informed if that helps! In short, this will involve 1) restoring the website from the backup, 2) creating the 404 layout in Theme Builder, and 3) testing migrating the website to Divi 5 in a staging site. If you try those steps and still need help, please respond to that support conversation via email or send us a new chat when on our website, and we'll be more than happy to help you further with this! We definitely want to make sure this is resolved for you, and thank you for your open communication.

Thank you for your kind words, Dirk! We’re glad we could respond quickly and get your Divi Builder issue resolved. We really appreciate your support. :)