Empress Mimi is a London based lingerie subscription box offering everything from fabulous wireless bras to delicate jewellery, silky kimonos and decadent frillies. Shop the underwear, jewellery and loungewear collection directly online or save money &...
Reviewers overwhelmingly had a great experience with this company, frequently sharing praise for the fantastic overall service and beautiful offerings. Customers truly appreciate the stunning lingerie and gorgeous clothing items because they fit wonderfully and help build personal body confidence. People also deeply love the stellar support team, noting that staff members are exceptionally kind, helpful, and remarkably quick to resolve order issues.
Some reviewers were not happy with occasional product fit issues, feeling that certain items lacked proper sizing details or expected material quality. A few people also mentioned experiencing frustrating communication delays and feeling ignored when attempting to contact customer service for assistance.
I have sent their customer service address info(at)empressmimi.com multiple emails in the last 7 days about missing items from my New Years Sale orders. I did not get a response about any of my messages, and I'm still missing these items. I have been a high paying customer for a year, but I canceled my $100 a month subscription and will not be shopping their site anymore because I'm still missing a full set, 2 accessories, and a bundle that I paid for on January 4th.
Empress Mimi 回复2025-01-20
Dear Elise,
Thank you for taking the time to write us your review!
Please accept our humble apologies for the delay in getting back to your email/messages and if your experience did not seem what we'd hoped it to be.
We take feedback like this seriously and we apologize for any inconvenience caused.
Based on our records, we found your customer email correspondence (ticket #47731) that was received last January 17th and our Customer team member is being handled attentively to clarify and resolve the issues with your order.
Please know that this is never our intention and we are grateful for your patience while we try to rectify this.
We hope to have the chance to improve your experience with us.
Best regards,
Empress Mimi
High quality garments and top tier customer service.
I ordered a few sets right after Christmas for my partner's birthday, and my order was processed fairly quickly, despite customs delays. Unfortunately upon receipt of my order, I was missing one of the sets I'd ordered, and sent off a request to their customer service. Despite the big time differential, Jezza and their team were able to assess my order's status, told me plainly there was an unfortunate cross of high demand and production limitations that had shorted their stock for one size, and provided options for refunds or alternative sizing that should still satisfy. I've now just got to wait for shipping and customs again to fully receive my order with better fitting modifications possible.
I'll just make sure to jump on the end of year sales sooner to hopefully beat the rush of orders.
Jezza was amazing and very patient in guiding me and advising me thru the return process. I had gotten a set for my babe, but it was not the right choice for her (my bad). Yet Jezza kept in touch and made our Empress Mimi experience even better. Empress Mimi's design are to die for, yet my girl is very conscious of her body (deliciously curvy) So it is not easy to buy for her.
Thank you Jezza!!!
Jezza was super helpful & kind in helping me with my missing package! I have no worries in the future if I ever need to reach out to Empress Mimi’s customer service~ :) Will order again in the future!
The set I ordered unfortunately ran out of size of the correct panty so I received a size up which turned out to be too large. Jezza was extremely helpful and although tried to organise an exchange, they ran out of stock in the correct size and no further stock was in sight. To complement the lack of stock, I was offered a set of my choice for free which is extremely generous. I'm currently awaiting its arrival and very excited. Thanks again
I had ordered a set for my wedding night that never came but I was too busy and not paying attention to my email. When I finally checked, I had multiple emails from Jezza letting me know there had been trouble with the order and doing her very best to accommodate me. She provided so much care, persistence, and timeliness to make it right.
I received a message stating that they were out of one of the items I ordered. When they told me this they offered me multiple options to solve this issue including a full refund if I wanted. I opted into store credit and received an extra 20% on top of what I had originally paid to use at a later date!
I have been subscribed on and off to Empress Mimi for the past few years. Their lingerie is so well made and just stunning. Shipping takes a while but it’s free and by regular post so that is to be expected. Their customer service is stellar, I have dealt a lot with one of their reps Jezza who has always gone above and beyond to help me with any inquires or adjustments to my orders and subscriptions.
Jezza was extremely helpful, understanding, considerate and kind throughout my experience with Empress Mimi.
She was willing to try to adjust my order's size after I placed it even though it was a long shot and was calm and kind to me when I got impatient and confused about the way my order arrived.
I could not be more pleased with my experience and I would highly recommend giving Jezza a raise if I am allowed.
Jezza was exceptional and truly made me feel like an empress.
I will be recommending this company to all my friends and will be returning when I need something elegant.
Jezza went above and beyond in helping me out! She was not only super quick to respond, but also extremely thorough with every answer and step of the process. I felt completely supported, and she made the whole experience stress-free by managing my queries and delivery with such care and efficiency. Truly impressed —thank you, Jezza!
Lovely pieces, great customer service, but sizes to be improve further
Empress Mimi offers a lovely range of out of this world lingerie, with constant promos, points and subscription programs. I love the pieces are customisable in terms of the fit, however, I feel like some older models run smaller... the difference between a bra from more recent sets compared to older ones is crazy, they cups fit too big, but then going a size down affects the fit on the back and such, it can be a bit difficult sometimes to find a good fit. I will say their customer service is quite good however, they are very helpful and super nice.
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