Empress Mimi is a London based lingerie subscription box offering everything from fabulous wireless bras to delicate jewellery, silky kimonos and decadent frillies. Shop the underwear, jewellery and loungewear collection directly online or save money &...
Is Empress Mimi legit?
Empress Mimi (www.empressmimi.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. 89% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-26.
What reviewers say
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Reviewers overwhelmingly had a great experience with this company, frequently sharing praise for the fantastic overall service and beautiful offerings. Customers truly appreciate the stunning lingerie and gorgeous clothing items because they fit wonderfully and help build personal body confidence. People also deeply love the stellar support team, noting that staff members are exceptionally kind, helpful, and remarkably quick to resolve order issues.
Some reviewers were not happy with occasional product fit issues, feeling that certain items lacked proper sizing details or expected material quality. A few people also mentioned experiencing frustrating communication delays and feeling ignored when attempting to contact customer service for assistance.
Auto-generated from all reviews of this business. For reference only.
Empress Mimi is a company that truly cares about their product and their customers. I treated myself to two of their sets for two different performances later this year. As a professional entertainer and seamstress, I can honestly say that these are some of the best sets I have seen in a while! The quality of the fabric is really nice and beautiful! The hardware used on the pierces are not cheap and I don’t feel like these sets will fall apart after one night on the stage. They look even more beautiful in person. These are clearly meant to last AND make you feel really beautiful!
Amazingly, the quality of Empress Mimi is equally matched to their customer service. I order these sets after taking their super cute and easy to fill out size quiz on their site which upon finishing the first time, gives you a discount on your first order! Unfortunately in the time I ordered these sets, I experienced a family emergency. By the time I returned home and was ready to try on my new treasures, the panties were clearly too small. Fully mentally drained from my personal life, it was like the tiny thread that finally unraveled in my tired neurodivergent brain. So I simply sent them an email explaining everything and asked for help. Their kindness, understanding and patience has truly been heart warming. They have made communication easy and made sure that all parties are on the same page at all times. These goddesses deserve all of the support they can get! I can’t wait for the correct sizes to arrive. My burlesque performances are going to shine in these sets! I will absolutely be looking into their subscription boxes for the future. Quality and kindness like this is truly a rarity. My good femme humans, you are in for a treat.
Jezza replied quickly and with all the information I needed since it was missing from my emails and the order site. Thank you for the quick reply and info so I know the goodies are on their way still.
I've been an Empress Mimi customer for several months now. Every order is perfect, exactly as I expected. The products are high quality. It's the first lingerie brand that suits me so well. The customer service is also excellent (I recently had to cancel an order at the last minute, and they were incredibly responsive and understanding).
They say you can return an item, but they don’t let you. My item arrived late, it was incredibly flimsy and I tried to return it and they “rejected” my return despite it meeting all requirements and gave no reason why. Don’t buy from here. It’s flimsy, feels cheap and has loose threads everywhere. And they won’t actually let you return.
Reply from Empress Mimi2026-06-16
Hi Jessamyn,
Thank you for your feedback. We sincerely apologize for the concern and confusion this experience caused. We can confirm that your case has already been addressed via email under ticket#54177.
We truly value your feedback and appreciate you bringing this matter to our attention. If you have any additional questions or concerns, please feel free to reply to the email thread, and our team will be happy to assist.
I placed an order on back ordered items and the customer care staff were very quick and friendly, letting me know my order was being processed. I have ordered from them before and never had an issue, and love the products when they get to me!
I've been subscribed to the monthly Empress Box for a little over a year now, and I just unsubscribed but ONLY because I have a wedding to save for next year! I have loved this subscription box! Everything I've got has been beautiful, gorgeous, sexy! It fits so well, super adjustable, and made very well. To top it all off, I've NEVER gotten a repeat! It has truly been a new and unique set every single month and I have loved it. I will definitely be re-subscribing in the future!
Even if there was a problem with the order (it was defective when I received it) I was able to solve this problem with the help of a wonderful person who took care of my problem. So everything went smoothly !
Your customer service pixies are ALWAYS AMAZING and leave me feeling over the moon! Jeeza is so prompt, kind, helpful and caring. She has helped me many times in the past few years when I had questions about my monthly subscription. I love your beautiful team and I love your gorgeous lingerie! THANK YOU!!
Not only does Empress Mimi make INCREDIBLE clothing, but their customer service is top notch! I had to contact the team because I made an ordering error and they were so incredibly kind and helpful! Super recommend!
Customer service was amazing, I put in the wrong address but they got it fixed just in time. The quality of their items is always great and makes me feel great. 100% worth their prices.
Jezza and the whole team are truly wonderful, and their customer service is truly unmatched. They go above and beyond in keeping you informed on your order, and are willing to help with anything you might need.
The customer service team is always absolutely amazing and wonderful. I very much appreciate the human centered approach to customer service and that the messages that I received feel like they’re sent from real people who actually care about what services they’re offering and care about me as a human.
There were some issues with my package that caused a significant delay. Luckily, customer service responded very quickly and took immediate action to solve the problem. They were friendly, understanding, and kept me updated along the way. Even though the delay was unfortunate, the way it was handled made a very positive impression on me. Great support!
I recently ordered the Venus set. Unfortunately the size I ordered did not fit properly. I am a Medium through and through. However, the sizing guide on this site did not account for anything other than bras and panties. This particular robe happens to be fitted, which would be helpful to note in the description, since this particular item did not fit.
Jezza, the customer service agent that I was corresponding with explained to me that I could definitely exchange for size. However, I would have to pay for the return shipping since that was their policy. She apologize for not having sufficient sizing information for this particular item of clothing. Regardless, I would still have to pay the shipping. Not too happy about that and that’s the only reason they have four stars instead of five.
Customer service was excellent. Responded very quickly helped me to resolve my issue. About the product, gorgeous absolutely gorgeous. I was a little hesitant in purchasing until I checked out Trustpilot and I saw that they had a good track record. It was rather expensive at least for me considering that I’ve had some pretty bad experiences with different online companies that are advertise on Facebook particularly.

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