The pixie whom helped me was quick
The pixie whom helped me was quick, informative and very polite-a delight!
About Empress Mimi
Data updated- Website
- www.empressmimi.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 43 reviews
- Replies to negative
- 100% (11/11)
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About this business
Empress Mimi is a London based lingerie subscription box offering everything from fabulous wireless bras to delicate jewellery, silky kimonos and decadent frillies. Shop the underwear, jewellery and loungewear collection directly online or save money &...
Is Empress Mimi legit?
Empress Mimi (www.empressmimi.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. 89% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-26.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company, frequently sharing praise for the fantastic overall service and beautiful offerings. Customers truly appreciate the stunning lingerie and gorgeous clothing items because they fit wonderfully and help build personal body confidence. People also deeply love the stellar support team, noting that staff members are exceptionally kind, helpful, and remarkably quick to resolve order issues. Some reviewers were not happy with occasional product fit issues, feeling that certain items lacked proper sizing details or expected material quality. A few people also mentioned experiencing frustrating communication delays and feeling ignored when attempting to contact customer service for assistance.
Auto-generated from all reviews of this business. For reference only.What people say
Jezza was truly amazing throughout this…
Jezza was truly amazing throughout this experience. She was patient and kind and extremely helpful. Wonderful customer service. Give her a raise! 🥰
Happy
I’ve been enjoying my packages for a year or so now and I’m always excited when I see they are amongst my deliveries. Thank you!
Excellent customer care
Excellent customer care! Beautiful craftsmanship! Highly recommend!
10/10 on communication <3
I appreciate the team’s quick responses to any of the questions I have had on my order. Even on the weekends they were quick the respond to me. I felt that I was kept up to date on my order if anything happened and I would definitely continue to buy from them just based on the experience I had with Jezza.
The only company I have always gotten 5 star Service from
The outfits are amazing! They are great quality and make you feel so beautiful! The customer service when you have questions is top notch. Amazing company through and through!
The best
The customer service agent was so kind and responsive, and the solution they offered was perfect. I loved my experience in resolving my issue—a rare sentence! Plus their products are just exquisite.
I am very pleased
I am very pleased with the fast, courteous customer service, as always. I love the service and the products are lovely.
Incredibly helpful
Incredibly helpful! Was offered multiple solutions to my issue and when I proposed a different solution they were able to make that work. So happy with the service, thank you so much!
Jezza is awesome
Jezza from customer support has been very wonderful and helpful in resolving a few questions and problems I've had since becoming your customer. My experience would not be nearly so positive as it has been without her. Thank you Jezza! I love your unique, special designs, and have enjoyed most of the pieces I've purchased, so far. Looking forward to seeing how they hold up and also collecting more!
Wonderful customer experience and great products !
I had an issue with firstly receiving a damaged item, and then the replacement size not coming back in stock. Jezza first gave me a credit and assisted me immediately. When I needed further accommodations with the credit, she went above and beyond for me. On top of this did I mention how beautiful their designs are? They're also comfy and sensory friendly. Highly recommend Empress Mimi!!!
Jezza is awesome
Jezza has been awesome keeping track of my order and giving me updates. She's also been wonderful at giving me options when things didn't work out. I am so thankful for everything she's done for me.
Poor inventory tracking
Poor inventory tracking. Store sells inventory they don't actually have and failed to update it on multiple items. Standard procedure is to refund to original payment instead of sending a bunch of emails for each item and default to worthless store credit.
Reply from Empress Mimi2025-06-16
Dear Jsjf, We appreciate your time writing us the review and bringing this to our attention. We understand the frustration and this not the experience we hoped for our customers to have. Please reach out to us at [email protected] and we'll do everything we can to address your concerns and turn your experience around. Thanks for giving us the chance to improve. Best regards, Empress Mimi
Monthly surprise
Love the sets and it's always a nice surprise whenever I receive my subscription box. Customer service is also always polite and helpful and they reply promptly. Can recommend!
Timely address change when ordering
Timely address change when ordering. Jezza was quick to help and re-address my order when I placed an order that had autofilled my former address. She was able to make the timely change and was very communicative about the process, while also giving me realistic answers as it might have been too late to make the change, but she made it happen! Thanks Jezza
Jezza was quick to reply and help me…
Jezza was quick to reply and help me update my order’s sizing info before it went out. Thanks!
Perfect!!!
Answered my question, quickly, efficiency, and very nicely! I work in customer support too, and this was a perfect interaction!
The BEST customer service
Amazing, prompt customer service. Great quality materials and they are unlike any other lingerie shop. I highly recommend them!
Jezza did a great job
Jezza did a great job keeping me informed of my order and helping resolve a possible shipping issue. She was kind and prompt and I appreciated her diligence!
Great customer service experience with…
Great customer service experience with Jezza from the Empress Mimi support team. Communication was prompt, thorough, and responsive. It’s because of experiences like this that I will continue to shop with your company/brand and recommend to others. Thanks for your impeccable service, Jezza!
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