Empress Mimi

First class service, and lingerie you’ll want to keep forever.

I’ve been a subscriber for just 2 months now and the level of customer service I’ve had from Jezza in particular has been amazing - I had a number of issues with my account (like creating 2 accounts by mistake!) and she’s been polite, supremely patient and tends to respond really quickly. It’s a forgotten art for some businesses, so I would definitely recommend Empress Mimi both for their products and business ethos based on my experience so far. The underwear itself is honestly worth every penny! I have a number of health problems causing chronic pain, which sadly means I can’t really wear underwired items any more without extreme discomfort. I think the creators of these stunning sets have actually considered a lot of things on a mission to design underwear to make any woman feel like a goddess (or a goddess again, for some of us who have had any kind of life changing event, from cancer, to weight gain, to peri/menopause, etc.) I’ve even got 2 sizes in one set just in case my weight fluctuates as it’s so beautiful. I can’t wait to receive the next surprise box in the post, it’s an amazing gift to yourself! If I could give them 6 stars I would - I can’t recommend them enough.

Caitlin HunterUnited States · 1 review · Experienced 2025-04-28 · Posted 2025-04-29

They were attentive and helpful

Matthew DownenUnited States · 1 review · Experienced 2025-04-25 · Posted 2025-04-28

Best customer service in the industry

Jezza has been working hard to ensure the return has been accurate and working smoothly. The order was created incorrectly in the beginning, it they have ensured it is fulfilled properly. As soon as we get the order corrected we will be ordering something. Else.

delaney rossUnited States · 1 review · Experienced 2025-04-09 · Posted 2025-04-23

Response was quick when I was missing…

Response was quick when I was missing an item, and so far, I am quite happy with the quality of the pieces!

GstUnited States · 1 review · Experienced 2025-03-30 · Posted 2025-04-17

If I could rate 0 stars I would

If I could rate 0 stars I would. I had an event to attend so over a month prior, I ordered an outfit from empress mimi for nearly $300. A week later, I got a message that they were out of an item in my size. They said they could give me a different size or they could give me store credit. I asked what sizes they had and confirmed I would take a different size. I never got an answer. I emailed several more times over the span of two weeks. By this point, I knew that I would not get the item in time for my event. They never answered my messages, never refunded my money, never sent my order. I had to call my bank to get my money back. I'm deeply disappointed and I don't have anything to wear to this event because I spent so much on my order.

Bella TCanada · 1 review · Experienced 2025-04-14 · Posted 2025-04-14

No confirmation, no shipping info, no contact

I bought a lingerie set from them and received a "congrats on your first order" email but never received an actual purchase confirmation, nor did I receive any shipping info despite paying for tracked shipping. I checked my profile with them and it had my order as being "unfulfilled." I emailed them requesting the information for my order and never received a response. Over a week later now, my order says "fulfilled" but I havent received my order or any information pertaining to it. I've sent them a second email and if I don't hear from them in a week I'm filing a charge back to my card. I've never had a company have such a horrible lack of responsiveness and not even sending an order confirmation.

This lingerie is incredible 🤯

This lingerie is incredible 🤯 I have some unusual proportions, so I'm always hesitant to try a new lingerie company. Its usually very difficult to find the right fit for me, but the Empress Mimi size chart made it super easy and was spot on! Everything fit perfectly! The materials are fantastic too! Even the lace and mesh are buttery soft. Had an initial issue with my order, but Jezza with customer service made it right. I will definitely be ordering from this company again!!

Great customer service

Great customer service! I had an issue with my order. Customer service was able to assist very fast. Looking forward to getting my order

Jezza was very helpful

Jezza was very helpful navigating my order

jezza is always very helpful

jezza is always very helpful. thank you.

Problem solved

Open and honest communication and fixing the issue as soon as they can.

CassandraAustralia · 1 review · Experienced 2025-02-01 · Posted 2025-02-25

Jezza is an amazing customer service…

Jezza is an amazing customer service rep. The lingere is lovely - so good to have adjustable options that have a bit of something unique about them (though I wish they would make the rewards easier to use and also wish they would bring back more silk/luxury fabric options. Oh Kiki and Oh Coco were so good I bought multiples but they are sadly discontinued)

I am at lost at where to inquire for an…

I am at lost at where to inquire for an item that never arrived with the package. I've sent multiple inquiries (through website/through customer service) and never got an answer, yet I receive multiple marketing emails DAILY from the company. I waited long to get the order, which was missing an item and never got an answer. Extremely disappointing. The items I receive look ok. But unacceptable that nobody is answering any email or following up for the missing one.

Empress Mimi delivers quality products…

Empress Mimi delivers quality products and service! These days, that tends to less and less the case. Over the years, I’ve shopped for items for my wife. She has never appreciated more, the fun experience of the beautiful, sexy, perfectly fitting garments, that she has received through the monthly program. If I could give them 10 stars, I would. Actually, I can give 10 stars!

Very Helpful

I had gotten an email that my package was delivered, but it hadn’t arrived. The tracking number was not helpful, and I was worried. Through help from Jezza and Isabel, they helped me get the information I needed. Wonderful customer service.

volder beanUnited States · 1 review · Experienced 2025-02-10 · Posted 2025-02-14

Missing half of my order

I never received half of my order and they are not responding to any of my emails. I spent $50 on a FULL SET and only got the bra and choker. Very disappointed and want my money back.

Olivia H.United States · 2 reviews · Experienced 2025-02-07 · Posted 2025-02-11

Great agent

Always a pleasure dealing with polite and professional people.

I love everything about Empress Mimi…

I love everything about Empress Mimi and own probably 75% of their sets. I love what they stand for and that their designs are unique (NOT STOLEN as you see so many other brands do), wire free but offering full coverage, size inclusive and sustainably made using deadstock fabrics. You can't go wrong!

Cute - good sizes

Love how cute the lingerie items are, colors and designs. Love the prices and it definitely doesn’t seem or feel cheaply manufactured. LOVE the extended sizes (I made references to my friends). I learned I’m a L; I’m 5eight typically weight 175 and my bust is a 36 D .

Received On Sale Item Half the Price of What I Paid for the Queen Box!!

I have ordered a few times from them before with no issues, but it's been awhile. In the past the lingerie comes in a nice sturdy box each set on their own. This time I have received the items packed in cheap plastic film bags, and my queen box item that they picked for me is one that I have filled in that questionnaire that I do not want, and it's currently on sale and half the price of what I paid for. Edit on 26/01/2025: I have already contacted Empress Mimi via their website prior to posting the review, and emailed them after as advised by their reply on this review, they have neither responded nor refunded me. Edit on 10/02/2025: I was offered another set as compensation but they have none of the ones I want in stock. I was then offered store credit instead which I have agreed to, and asked how long the credit would be valid for. It's been another 2 weeks since, I haven't received any reply nor any store credit.