Fashion Chingu

Hi Carole, We reviewed your account and sadly, we do not see any record of you reaching out to us about your concern. Nonetheless, sorry for the inconvenience. Upon checking, your package is still in transit and the tracking information has been updated. We hope for your understanding on this matter because we cannot avoid delays when it happens and we do not have any control over logistics workflow. Our support team has reached out to you and will assist you further on this. Please give us a chance to solve your concern. All the best & hope you have a nice day! Your Fashion Chingu Team

Hi Gloria, Please know that your package was delivered based on the tracking information. We reviewed your account and you have not contacted us yet about your concern. Do give us a chance to help you out. Our support team will reach out to you to further assist you in getting a solution. Please check your email for it. Looking forward to your kind cooperation. All the best & have a nice day! Your Fashion Chingu Team

Hi Winci, Thank you for your order and for your honest feedback. Please know that we take every review seriously so we would like to get more information about the quality concern that you are referring to. We checked the transit and it arrived within the courier's 15 working days. We hope for your understanding of the delivery because it is still greatly affected by the restrictions imposed on some areas due to the pandemic. Our support team will reach out to you shortly to assist you further. Looking forward to your response. All the best & have a nice day! Your Fashion Chingu Team

Hi Tavis, We reviewed your account and we found that we were able to complete your order within our 3-7 business days of processing. The estimated transit to your country is 7-15 days. But, please know that there might be a bit of delay due to the pandemic still affecting the movement of the package in some areas and we have no control over logistics workflow. The tracker has been updated recently so we assure you it is still in transit. Do give it some more time to get delivered. Hoping for your understanding and patience. Our support team will reach out to your email to give you the latest update on your package's transit. All the best & hope you have a nice day. Your Fashion Chingu Team

Hi Renata, So sorry for the inconvenience. Please know that your order is still in transit. Our team attached the wrong tracking number to your order details. We will send you the correct tracking information shortly so do check it out in your email. Hope this clears out your concern. Do give logistics some more time to deliver your package. All the best & have a nice day! Your Fashion Chingu Team

Hi Viviane, Apologies for the inconvenience. Upon checking, your order was shipped in two packages. Both tracking information says that the two packages were delivered. Our support team has reached out to you about your concern. Kindly check our email for more information. All the best & hope you have a nice day! Your Fashion Chingu Team

Hi Mary, Please know that we do not have any control over logistics workflow so we hope for your understanding if you have any concerns on the transit. Buffalo is currently the local partner courier of our logistics partner so that we are able to ship and be able to cater to orders from South Africa. Nonetheless, we are sorry for disappointing your expectations. We were able to provide you the promised 3-7 business days of processing as well as the quality check before shipping out. As for your package, it is still in transit and there's no problem with the tracking information. We hope for your kind understanding and patience, surely, it will be delivered. Our customer support has reached out to you to further help you out with your concern and we are also checking out the package status with the courier. Please check your email for our update. All the best & hope you have a great day, Your Fashion Chingu Team

Hi, Please know that we provide quality checks before shipping out orders, so as far as we know, we have sent our customers the items with the best quality we can offer. Nonetheless, we are so sorry for disappointing your expectations if you got a bad quality item. Our team is here to help you out with your concern. We have reviewed your account and you have not yet contacted us regarding the issues you are having with the items since you received them last September. We hope you can give us a chance to know more about your concern and help you get the best solution. Our support team will reach out to you soon so we hope for your cooperation. All the best & have a nice day! Your Fashion Chingu Team

Hi Leona, Please know that we do quality checks for every item we ship out, so we are versed that we sent your item in the best quality we have. We are sorry for disappointing your expectations. We checked your order details and we did not see any record that you reached out to us about this concern. We hope that you can give us a chance to help you solve it. Our support team has reached out to your email for more information. We look forward to hearing from you soon on this. All the best & have a great day! Your Fashion Chingu Team

Hi Rieke, So sorry for the inconvenience of not receiving your package and for disappointing your expectations. Please know that we are checking the status of your package with the courier. What we know at the moment based on the tracking information is that there were 3 failed delivery attempts as they tagged you absent during those attempts. The email notifications should have no problem since the email you used here is the same email on the order details. Nonetheless, our customer support will be reaching out to you to further assist you with your concern. We'll help you locate your package and solve your concern. All the best & hope you have a nice day! Your Fashion Chingu Team