Hi Stuart,
Thank you for reaching out to Flywire. We're sorry to hear about your experience and understand how frustrating it can be when a payment is placed on hold or a refund takes longer than expected.
If your case is still unresolved, we'd be happy to assist you. For security reasons, we are unable to discuss payment details through this platform. Please contact our Support team by emailing [email protected] with your reference ID. You can also reach us via live chat or phone by visiting our Contact page: https://www.flywire.com/company/call-us .
Best,
Payment Experience Team @ Flywire
Hi Gauri,
Thank you for being a loyal Flywire payer over the past 7 semesters, we truly appreciate your trust. We're sorry to hear that the experience with our local partner has been frustrating and that the process has felt more difficult than it should.
Your feedback is valuable, especially regarding the paperwork and consistency for returning payers. We'll make sure to share it with the appropriate teams as we continue working to improve the payment experience. Thank you for taking the time to let us know, and we hope to make your future payments much smoother.
If you have further feedback or questions, please do not hesitate to contact us. We are always happy to help!
Best,
Payment Experience Team @ Flywire
Hi Sadia,
Thank you for taking the time to share your experience. We’re sorry to hear how frustrating this situation was and understand how concerning it must have been to realize the payment had been initiated incorrectly.
Once a bank transfer has been approved by the sending bank, Flywire is unable to stop or cancel the transfer while it is still in transit. At that stage, we must wait until the funds are received. Once the payment reaches Flywire, the funds belong to the receiving institution based on the payment instructions provided. Any refund request must therefore be reviewed and approved by the receiving institution according to their refund policy.
We understand that timely communication is important, especially when a payment issue feels urgent. We appreciate your feedback regarding your attempts to reach our team and will share it with the appropriate teams as we continue working to improve our support experience.
Thank you again for bringing this to our attention.
Best,
Payment Experience Team @ Flywire
Hi Customer,
Thank you for taking the time to share your feedback. We appreciate you sharing your perspective and will pass your comments along to the appropriate team for review.
As mentioned previously, for security and privacy reasons, we're unable to provide payment-specific support through social media. If you need assistance with a payment or would like us to review your experience, our Support team will be happy to assist you. Please email us at [email protected], or reach us via live chat or phone through our Contact page: https://www.flywire.com/company/call-us.
Best,
Payment Experience Team @ Flywire
Hi Adam,
Thank you for sharing your feedback. We understand your concerns, especially when it comes to managing costs related to student expenses.
Flywire aims to provide a secure and convenient payment solution, and we make every effort to ensure that any applicable fees are displayed clearly before payment is completed. Any fees associated with a selected payment method should be shown upfront for review before the payer proceeds.
For security reasons, we do not provide payment support through social media. To help us assist you more effectively, please contact our Support team by emailing us at [email protected]. You can also reach us via live chat or phone by visiting our Contact page: https://www.flywire.com/company/call-us.
For faster assistance, you can start a live chat or browse our frequently asked questions in our Help & Support Center: https://help.flywire.com/hc/en-us.
We can see that you’ve already been in touch with our team via email, and we’ll continue to assist you through that channel to ensure your concerns are fully addressed.
Best,
Payment Experience Team @ Flywire
