Flywire (www.flywire.com) has a 4.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 77% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
S
Stuart Woolley · 1 review · Experienced 2026-07-30 ·
★★★★★
Quick to take money, slow to refund...poor customer service.
FlyWire are a fantastic platform to send money to other agencies or institutions - quick, easy - but - when a refund is required, or a transations is placed 'on hold' by them - the communications falls apart.
Online chat bot is non-existent for help, when speaking to a real person - there's blame shifting and an absence of help.
When emailing - theres no reply, at all.
Seeing that other people wait months for the refund is concerning.
Reply from Flywire2026-08-07
Hi Stuart,
Thank you for reaching out to Flywire. We're sorry to hear about your experience and understand how frustrating it can be when a payment is placed on hold or a refund takes longer than expected.
If your case is still unresolved, we'd be happy to assist you. For security reasons, we are unable to discuss payment details through this platform. Please contact our Support team by emailing [email protected] with your reference ID. You can also reach us via live chat or phone by visiting our Contact page: https://www.flywire.com/company/call-us .
Best,
Payment Experience Team @ Flywire
Everything, been using their services for 3 years now
K
Kathleen G. · 1 review · Experienced 2026-08-04 ·
★★★★★
Email receipts for two students doesn’t work
I just wanted to let you know that when I make two payments for two children, I receive confirmation when I initially make it. But I never received the receipt when it actually goes to the college for one of them. I figure your system is configured to send emails and once it sent Mark it sent and then the second email for the second payment doesn’t get sent to me. I wanted to let you know so you could fix this for the future. this also happened for the $500 payment the exact same thing of course the payments do reach the college. I just never get the receipt.
I think you guys were great but your Indian Partners really harass! Lulu needs some skills. We’ve been sending money through Flywire for 7 semesters and every time, there is some new issue that they trouble us with! It’s so frustrating. They could work on making paper work seamless, especially from their long term clients. We dread the process before the payment
Reply from Flywire2026-08-05
Hi Gauri,
Thank you for being a loyal Flywire payer over the past 7 semesters, we truly appreciate your trust. We're sorry to hear that the experience with our local partner has been frustrating and that the process has felt more difficult than it should.
Your feedback is valuable, especially regarding the paperwork and consistency for returning payers. We'll make sure to share it with the appropriate teams as we continue working to improve the payment experience. Thank you for taking the time to let us know, and we hope to make your future payments much smoother.
If you have further feedback or questions, please do not hesitate to contact us. We are always happy to help!
Best,
Payment Experience Team @ Flywire
I am writing to express my extreme disappointment with the way my case has been handled by your customer support team.
I mistakenly initiated a payment through Flywire instead of using the intended payment method. As soon as I realized the mistake, I contacted my bank, who informed me that the transfer had already been approved but had not yet been received by Flywire. They advised me to contact Flywire immediately, as only Flywire could stop or cancel the transaction at that stage.
I acted immediately. I sent emails explaining the situation in detail and attempted to contact your customer service team by phone multiple times. Unfortunately, none of my calls were answered, and my emails went unanswered for four days.
What is most frustrating is that I only received a response a few minutes after Flywire had received the funds. At that point, I was informed that the payment had already been processed and that if I wanted a refund, I would be charged a 1% refund fee. On top of that, I had already lost a significant amount due to the exchange rate, meaning I would suffer an even greater financial loss through no fault other than an honest mistake that I tried to correct immediately.
Had your customer service team responded promptly when I first contacted you, this situation might have been avoided entirely. Instead, I received no assistance until after the payment had been processed, leaving me with no practical option but to accept substantial financial losses.
I find this level of customer service deeply disappointing. As a company that handles large international tuition payments, I expected timely communication and genuine support, especially when a customer reports an urgent issue immediately. Instead, I felt ignored until it was too late to resolve the problem.
Reply from Flywire2026-08-05
Hi Sadia,
Thank you for taking the time to share your experience. We’re sorry to hear how frustrating this situation was and understand how concerning it must have been to realize the payment had been initiated incorrectly.
Once a bank transfer has been approved by the sending bank, Flywire is unable to stop or cancel the transfer while it is still in transit. At that stage, we must wait until the funds are received. Once the payment reaches Flywire, the funds belong to the receiving institution based on the payment instructions provided. Any refund request must therefore be reviewed and approved by the receiving institution according to their refund policy.
We understand that timely communication is important, especially when a payment issue feels urgent. We appreciate your feedback regarding your attempts to reach our team and will share it with the appropriate teams as we continue working to improve our support experience.
Thank you again for bringing this to our attention.
Best,
Payment Experience Team @ Flywire
They are being fast in responding and always ready to assist customers
V
VN User · 1 review · Experienced 2026-07-01 ·
★★★★★
Flywire is more expensive than traditional bank transfers
Flywire can be considerably more expensive, in Viet Nam, than traditional bank transfers, with the same kinds of papers, but longer communication time as they are just a middle man and still have to depend on their partner banks who do the real transactions.
In addition, their online support also takes time, despite the advertised 24/7 service.
If you don't care about money, Flywire's only advantage is working online - you don't need to go to a bank.
Reply from Flywire2026-08-03
Hi Customer,
Thank you for taking the time to share your feedback. We appreciate you sharing your perspective and will pass your comments along to the appropriate team for review.
As mentioned previously, for security and privacy reasons, we're unable to provide payment-specific support through social media. If you need assistance with a payment or would like us to review your experience, our Support team will be happy to assist you. Please email us at [email protected], or reach us via live chat or phone through our Contact page: https://www.flywire.com/company/call-us.
Best,
Payment Experience Team @ Flywire
Very easy to use my fee transferred in one business day.
I
Isack Adan · 1 review · Experienced 2026-07-20 ·
★★★★★
I saw and used flywire mid in July I do first payment I look and learning flywire services and business it is ok I will be remain I live In Somalia horn of I am PH.D Student to SLINUS UNIVERSITY
although I am new come I get flywire good service I am PH.D Student to the SELINUS UNIVERSITY In ITALY next Two I want to Used for my fee payment I want to open my own Account How to opn my Official Account please help how to get my Official Account to used university payment and others business Thanks
Flywire was the only available option for me to pay for my student accommodation. Keyword student - money is tight at the best of times. Over £300 in card fees is robbery by any standard especially when its the only option available! Feels especially sneaky when at no point up to payment was such a fee communicated. Not to mention their exchange rates are crazily overinflated. Avoid if at all possible.
Reply from Flywire2026-07-29
Hi Adam,
Thank you for sharing your feedback. We understand your concerns, especially when it comes to managing costs related to student expenses.
Flywire aims to provide a secure and convenient payment solution, and we make every effort to ensure that any applicable fees are displayed clearly before payment is completed. Any fees associated with a selected payment method should be shown upfront for review before the payer proceeds.
For security reasons, we do not provide payment support through social media. To help us assist you more effectively, please contact our Support team by emailing us at [email protected]. You can also reach us via live chat or phone by visiting our Contact page: https://www.flywire.com/company/call-us.
For faster assistance, you can start a live chat or browse our frequently asked questions in our Help & Support Center: https://help.flywire.com/hc/en-us.
We can see that you’ve already been in touch with our team via email, and we’ll continue to assist you through that channel to ensure your concerns are fully addressed.
Best,
Payment Experience Team @ Flywire
