The experience was good but response…
The experience was good but response time need to improve. Email/ WhatsApp msgs should be sent on status of process stage to enable customer to know status in timely manner till completion of credit payment to beneficiary account. As email sent to support take long time for status updates due to obvious load of work. This should be automated to avoid status queries clogging system and delaying process. I had to send multiple emails to know status.to process team and support.
Hi Stephen, We appreciate your honest feedback. We will take this back to our team. Thank you for using Flywire. Best, Payment Experience Team @ Flywire
