Flywire

Hi Shimoga, Thank you for reaching out to Flywire.  To stop receiving Flywire email notifications, open any email you've received from Flywire, scroll to the bottom, and click "Manage your email subscription." From there, you can update your preferences by unticking the email categories you no longer wish to receive. For security reasons, we do not provide payment support through social media. To help us assist you more effectively, please contact our Support team by emailing [email protected]. You can also reach us via live chat or phone by visiting our Contact page: https://www.flywire.com/company/call-us. For faster assistance, you can start a live chat or browse our frequently asked questions in our Help & Support Center: https://help.flywire.com/hc/en-us. If you have any additional concerns, please use our official payer support channels so we can assist you securely and efficiently. Best, Payment Experience Team @ Flywire

Hi,   Thanks for taking the time to share your feedback.  We're sorry to hear you weren't satisfied with the exchange rate and service fee. The amount shown in your payment request is the final amount you'll pay to Flywire. If you choose to pay in your local currency, it includes any applicable foreign exchange and processing fees. If you pay in a non-local currency, a small service fee may apply to cover processing costs. No additional fees are added beyond the total shown before you complete your payment.  For more information, please see: https://help.flywire.com/hc/en-us/articles/360010509940-What-is-included-in-the-amount-I-have-to-pay  If you have questions about your specific payment, feel free to send us an email with your payment ID so we can take a closer look. Best, Payment Experience Team @ Flywire

Hi Ming, Thank you for reaching out to Flywire. We're truly sorry to hear that your experience with Flywire didn’t meet your expectations. We’re constantly working to improve our services, and your feedback is an important part of that process. Please note that the total amount displayed in your payment request is the final amount payable to Flywire. For payment methods where additional processing fees may apply, any applicable fees will be clearly shown within the payment method details before you complete your payment. We understand that having clear fee information is important when making a payment, and we continuously review our processes to ensure payment details are communicated as transparently as possible. To help us better review your specific case, please contact us at [email protected] with your reference ID. You can also reach our team through live chat or phone by visiting our Contact page: https://www.flywire.com/company/call-us. For expedited assistance, please initiate a chat or view our frequently asked questions by visiting our Help & Support Center (https://help.flywire.com/hc/en-us).  Best, Payment Experience Team @ Flywire

Hi Moses, Thank you for contacting Flywire regarding your payment UHI789642256 to UNISA! Thank you for providing the details of your inquiry. We have reviewed your payment.  However, for security reasons, we are unable to provide payment-specific information through social media. We will contact you directly via your registered payer email address with further clarification. Please check your registered payer email for our follow-up. For expedited assistance, please initiate a chat or view our frequently asked questions by visiting our Help & Support Center (https://help.flywire.com/hc/en-us). Otherwise, feel free to respond directly to this email and we will be happy to further assist you! Kind regards,

Hi Qasir, Thank you for letting us know! We appreciate your review. Best, Payment Experience Team @ Flywire

Hi Maurice, We appreciate you! Thanks for choosing Flywire. Best, Payment Experience Team @ Flywire

Hi Narun, Thank you for using Flywire! Best, Payment Experience Team @ Flywire

Hello, Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating this situation must have been. For your privacy and security, we're unable to provide payment-specific support through social media. Please send us an email with your payment ID, and our team will review your case as soon as possible to better understand what happened and assist you further. We're here to help and look forward to hearing from you. Best, Payment Experience Team @ Flywire

Hi Andy, Thank you for taking the time to share your opinions with us. Your feedback will be taken into consideration. We understand that receiving multiple notifications for a single payment can feel excessive.  The reason you receive multiple separate emails is that they confirm two different stages of your payment: • Payment Completed – confirms that we have successfully received your payment. • Receipt Available – confirms that your payment has been processed and delivered to your institution, and your official receipt is now available. We appreciate your comments and understand that the distinction may not always be clear.  We use customer insights to focus our attention on problematic areas, and it is honest feedback like yours that helps us improve. If you would like to discuss your feedback further or have any other questions, please feel free to email us at [email protected].  Kind regards,

Hi Saba, We are so glad to hear that! Thanks for your review. Best, Payment Experience Team @ Flywire

Hi Nitesh, We sincerely appreciate your feedback. Thank you for your detailed review. Best, Payment Experience Team @ Flywire

Hi Rao, We appreciate your review! Thank you. Best, Payment Experience Team @ Flywire

Hi Elias, Thank you for your review! Best, Payment Experience Team @ Flywire