I received a gift (t-shirt) from my in-laws and it was too large. Rather than inconvenience my in-laws, I attempted to call and arrange an exchange. First, the website does not account for gift exchanges where information they require is not in your hands nor do you want to bother someone who was kind enough to send you the gift. Second, when you call, you only have one option, inconvenience the person who gave you the gift because they have to receive the refund and complete the purchase again. Not the most polite or best way to make the experience seamless. How about with the gift in hand, package contents and all, I receive a return label, ship back and receive the appropriate size. Simple and easy but not an option. This is why Amazon wins - customer experience first. End result: I’m stuck with a gift that I Iove, can’t wear and Fanatics simply has no option that is convenient and easy to address the gift exchange.
Wouldn’t change the size on a shirt, had to cancel but they will hold my money 3 to 7 days and customer service refused repeatedly to let me speak to a supervisor! Very unhappy will never use this company again!
I should've read the reviews first before ordering. I placed an order in June and my package just now arrived...its Oct....smh. When it arrived, not the same thing i ordered...totally different design. Very disappointed
Ordered the wrong size and had to return to exchange for the next size. After 30 days still no response. It was a birthday gift purchase mid August. No customer service number and their online "help" is not helpful at all. Still no response
Ordered $114.97 worth of merchandise a few days ago, received a "Thanks for Your Fanatics.com Order # xxxx" order confirmation, which was then followed by a separate "FanCash" earned" email thanking me for my order. Then received a confirmation of the $114.97 charge from my credit card company. A few minutes after that I received an email from Fanatics that stated "We have encountered an issue with your recent order... and your order has been cancelled. Please note we are unable to discuss order details via email..."
So I tried to complete the order again and the same thing happened. Now I have two pending charges of $114.97 on my AmEx card.
So after hunting for the hidden customer service phone number, I called and got a nice Indian woman on the phone (I confirmed she was in India) who couldn't help at all. After 20 min, she suggested I call back the next day during normal business hours. Ok thanks.
So I called the next morning and this time I got USA customer service who tried but couldn't help me either. She couldn't get anyone in the correct department to take my call, so instead, she said she would put in a ticket and I should hear back in 72 hours. Of course the discount code I have will expire by then. So basically i tried to give then my money like 4 times and no luck. The worst part is trying to reach someone in customer service, within a reasonable amount of time, who can actually help. I'm not impressed. Thankfully AmEx will ensure I am not charged. I googled Fanatics and see mixed reviews and too many complaints about inadequate customer service and people getting cheated. Who knows, but based on these reviews and my experience (system doesn't work, useless customer service, they cancel order yet still charged my credit card TWICE) I would stay away from Fanatics if I were you. Just sayin,
Worst customer service. I placed an order and paid for it in April of 2020. It is now September and the item is still not here. The status is pending. I called tonight and spoke to a customer services rep. She told me the order would be here by October 25, 2020. How can a company show an item online and then not have the item available? Would not recommend to anyone.
If I could go lower I’d give it no stars. Customer service is really horrible and they do not help at all. Same goes for NFL shop as well, items that are labeled “special event” should not be labeled that. And if it’s in stock, it should ship within your chosen shipping. It should not be delayed for months . Gave them a email and no response so I took it to Twitter. Got one response and that is all, DO NOT BUY FROM FANATICS OR NFL SHOP
Horrible experience. Expensive shipping, then when the product came it was much lower quality than it looked online, and there was sales tax AND a return fee of $9.99 to return. Terrible. Won't be buying from that site again.
Fanatics
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Kitbag
Joyfball
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Joom
Jersey d'Or
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