我有一个账户很多年了。我的交易会随机关闭。我不使用止损或限价。有两次我会进去看看我的“钱”怎么样，结果发现几天前它就关门了。我两次都没有退出。两次都发生这种情况，我回去后发现我几乎处于与我进来时完全相同的位置。除了我之外，我的帐户从未被任何人访问过，所以要么有人在我的帐户上进行交易，要么他们的系统有错误。我每次登录都要间隔几周，这发生在我登录的前几天和我上次登录的几周后。
* 更新 - 你的回复似乎没有读到我对我的评论的沮丧。没有人登录我的帐户并更改任何内容，除了我的交易已关闭。我没有关闭我的交易。我开设了账户，交易结束了。其中 2 个。一种是负 10 美分左右，另一种是损失 8 美元左右。我没有权利关闭它们。当第一个完成时，我正在路上行驶（感谢上帝，有邮票）（从洛杉矶威尼斯到德克萨斯州休斯顿）。第二天我去看了一下，发现已经关门了。我第二次去休斯敦，帮我父母打理家务。第二家关门时我正在外面工作。别告诉我我关闭了它们并表现得好像我不知道该怎么做。我无法关闭这些交易。再说一次……要么你公司里有人是个混蛋，要么你的软件有错误。
我关闭了我的帐户，因此“解决”任何问题都为时已晚。我把钱转出去，然后就关门了。请不要联系我，因为我不在乎。我只是警告其他人有一个问题。
FOREX.com 回复2026-07-19Thank you for your review. At FOREX.com we always strive to provide our customers with the best trading experience, and it is troubling us to hear that your experience with us did not meet your expectations. Please remember that a liquidation occurs whenever a position is closed out due to the balance falling below the margin requirement. In other words, it means there were not enough funds, or margin, in the account to maintain a position. A margin requirement is the minimum amount of funds required to open and maintain an existing position.
You can learn more about our liquidation policy using the following link: https://www.forex.com/en-us/support/faqs/liquidation/
Margin requirements are based on the price of the pair, the pair itself, and volume being traded. As prices fluctuate, so does the margin requirement. As prices fluctuate, so does the margin requirement. Therefore, it is always best practice to have funds in excess of what’s required as a cushion to support the open positions. https://www.forex.com/en-us/education/education-themes/trading-concepts/forex-margin-and-leverage/
Our specialists will be happy to assist you with reviewing any trades you feel have been unfairly closed. If you believe a trade was executed improperly, please don’t hesitate to reach out to us so that we can conduct a thorough investigation. We stand behind every trade we execute; if we find that your position was stopped out incorrectly, we will always do our best to reconcile your account.
If you believe your account has been stolen or compromised, please get in touch with our Client Support team for immediate assistance. We take the security of our clients’ funds and accounts extremely seriously and have preventative measures in place to protect you from theft or fraud. We would like to assist you in resolving your issue and addressing your concerns. For immediate assistance, we recommend contacting us by phone. Once connected, select 9 to speak with a representative. Our support team is also available by live chat via our website or email at [email protected]
