Fotor is a leading global online photo editor founded in 2012. With more than a decade of expertise in photo editing and graphic design, Fotor has evolved into a comprehensive AI-powered creative platform spanning AI image generation, AI video creation, and conversational AI-assisted workflows.Today, Fotor serves more than 800 million users across 200+ countries and territories and processes 3.05 million images and videos worldwide each day. Building on this global scale and deep expertise in visual processing, Fotor has unveiled its AI Vibe Marketing Platform. Through Product Visuals and Growth Visuals, the platform helps businesses streamline product imagery, marketing campaigns, and social content creation at scale
Most reviewers were somewhat happy with their experience overall. Customers frequently mention that the platform is extremely user friendly and straightforward for beginners who want to edit their personal images. People really enjoy experimenting with the various creative tools to produce fun visuals and interesting digital design projects.
Some reviewers were not happy with unexpected charges linked to the auto renewal policies and billing terms. Consumers also shared frustration regarding credits expiring too quickly and difficulties managing their active subscriptions over time. Others noted occasional technical bugs with specific photo editing functions like erasing backgrounds or upscaling images.
Very shady company that should not be trusted. I didn't even have an account for this site and they charged me a 69.99 annual fee without my knowledge or permission. Refused to give refund. I do not recommend doing any type of business with this company.
Update: I had to get a new debit card because of this fraud case. Huge waste of my time. Fotor finally offered a refund. They COULD have given me a refund any of the multiple times I asked but here we are. Consumers should not have to post a negative review to get you to listen. Do better.
Fotor 回复2026-09-09
Dear Dave, thank you for sharing your experience, and we're very sorry to hear about your frustration. We understand how concerning it is to see a charge that you weren't expecting. In most cases, subscription charges are associated with an account created using an email address or a third-party sign-in method (such as Google, Apple, or Facebook), and the payment is processed through the subscription that was activated at that time. However, we'd like to investigate your specific case rather than make assumptions.
If you believe you were charged without your knowledge or cannot locate the account associated with the payment, please contact us at [email protected] with the following information:
The receipt or transaction ID for the charge (you may hide any sensitive payment details).
The date and amount of the charge.
Any email addresses you may have used.
Our support team will trace the subscription, verify what happened, and review whether any refund options are available based on your case. We appreciate the opportunity to look into this for you and will do our best to help resolve the issue.
Paid for one time use, but when trying to use it an error message kept appearing. Tried to get a refund but am unable to submit this as it asks for a number that they have never sent me. All other options provided for help were useless. Should have realised it was a scam.
Fotor 回复2026-09-09
Hi George, we're sorry to hear about your experience. We understand how frustrating this situation must have been. If you contacted us using an email address that is different from the one used to make the purchase, we’re unable to locate your order automatically. That's why our support team requests an order number or transaction ID—it allows us to identify the correct account and investigate your case. If you can't find the order number, please let us know where the purchase was made (such as our website, Apple App Store, or Google Play) and provide any payment receipt or transaction details you have available. Our support team will do their best to locate your order and assist you with your refund request or the issue you encountered. Please contact us at [email protected] with the information.
This was cancelled not long after signing up , yet I was still charged,They say they cannot refund my money, This lot are scammers and do not sign up they will rip you off.
Fotor 回复2026-09-07
Hi Brett, we’re sorry to hear about your experience. Please note that Fotor subscriptions provide access to digital services and virtual features, which become available immediately after purchase and are therefore generally non-refundable once activated or used. However, we’d be happy to review your case and check the details. Please contact us at [email protected] with your account information and payment details, and our team will assist you further.
My nephew signed up for this site and used a saved credit card in LastPass. When I came home he said, "Hey Uncle, look at this site." He's a minor.
When 7 days of total non-usage of the site went by, they billed me for a yearly subscription. When I contacted them to try and get it reversed, they told me no. When I explained the circumstances, they told me no. When I called them frauds and told them that I had already reported this to my credit card as a fraudulent charge, I still haven't gotten anything back from them.
Fotor 回复2026-09-07
Dear Jake, we’re really sorry to hear about your experience. Please note that during the free trial, users can cancel their subscription at any time before the trial ends if they decide not to continue. If the subscription is not canceled before the trial period expires, it will renew according to the selected plan.
We understand your concerns and will escalate your case to our team for further review. Please contact us at [email protected] with your account details, and we’ll do our best to assist you.
⭐⭐⭐⭐⭐
I had a great experience with Fotor’s customer support. Christine was incredibly helpful, professional and understanding, and went above and beyond to find a solution that worked for me.
I really appreciate the time and effort she put into resolving my issue and the excellent communication throughout the process. It’s great to see such a positive approach to customer service.
Thank you, Christine, for your help!
Fotor 回复2026-09-09
Hi Leslie! Thank you so much for your kind words! We're delighted to hear that you had a positive experience with our customer support.
We'll be sure to share your wonderful feedback with Christine. She'll be thrilled to know that her dedication, professionalism, and commitment to finding the best solution made such a positive impact.
Your recognition means a great deal to our team and motivates us to continue providing the best possible support. Thank you for choosing Fotor, and if you ever need any assistance in the future, we're always here to help!
Customer service is excellent. I forgot to cancel my subscription and it automatically renewed. Then I emailed them and they approved my refund request without any problems. Thank you!
Fotor 回复2026-09-09
Hi Burcu, thank you for sharing your experience! We're so glad we could help. Your kind words mean a lot to us and encourage us to continue providing the best possible service. If you ever need any assistance in the future, we're always here to help!
Be careful using this service if you only use it once. A year later I got a $70 charge and they refuse to refund it. I don't recall ever subscribing. Chinese company, be wary.
Fotor 回复2026-09-01
Hi, we’re sorry for the confusion and frustration regarding the unexpected charge. Fotor offers different subscription options, and subscriptions may automatically renew unless canceled before the renewal date. We understand that unexpected renewals can be concerning. Please note that our services are digital products, and due to the nature of virtual transactions, completed payments may be subject to specific refund policies. However, we’d be happy to review your case and check your subscription details. Please contact us at [email protected] with your account information and payment receipt, and our team will assist you further. Thank you for giving us the opportunity to help.
‼️***WARNING*** ‼️ DO NOT USE THIS APP!!! They will steal your money! You will be signing up for long term subscription that renews annually without your consent. Upon requesting a refund for charged services NOT provided they refused stating once the annual charge is made they can NOT refund. The charge was made on Aug 24 for the dates Aug 24, 2026 - Aug 24, 2027. I haven’t used this since 2023. I reasonably requested this year be cancelled and refunded. The refund and cancellation request was made SAME DAY annual renewal charge went through. Again I haven’t used this service since 2023 but was only requesting the upcoming year to be refunded and cancelled. The sign up is ambiguous and scammed me for 3 years now. DO NOT WASTE MONEY on this. Would have rated 0 but it wasn’t an option.
Fotor 回复2026-08-26
Hi Jamie, we’re sorry to hear about your experience and understand your concerns regarding the renewal and refund request.
Please note that subscriptions are automatically renewed according to the terms agreed upon at the time of purchase. Users can cancel their subscription anytime before the renewal date to avoid future charges. We understand that unexpected renewals can be frustrating, and we would like to further review your case and assist you.
Please contact us again at [email protected] with your account details and order information, and mention this review from trustpilot so our team can escalate your case for further handling. We’ll do our best to help resolve this issue.
I have been using Fotor for a few years. I find it fairly easy to use. I bring creative ideas to life. I recently needed support along with refund for mistake i did. Was sorted out quickly by very helpful team. Mostly i use image mostly upscaler, erazer, and expand. Rest i use frequently as they have lot of solutions .. Amazing.
I have the 1000/month plan, Fotor is cost effective comparing with the fuctions it offer, but i have comment on restricting 1000 per month, means if is used the 1000 within 20 days then i have to wait 10 days to carry on and use the next 1000, this policy is not comfortable for my business and make me look for other unlimited programms. Fotor should allow me use my 12000 credits as i need at every time within the 12 months, then i can renew once consumed regardless the timeframe. hope they will reconsider this or i think it will be difficult for me to stay with them. Other than this they are amazing. Good luck.
Fotor 回复2026-08-26
Hi Ziad! Thank you for your detailed feedback and for sharing your experience with Fotor! We’re glad to hear that you enjoy using our tools and that our support team was able to assist you quickly.
Regarding the 1000 credits/month plan, we understand your concern about the monthly credit limit and how it may affect your workflow. The credits included are subscription credits, which are issued monthly according to the plan terms. In addition, we also offer various retail credit packages with different quantities that can be purchased separately based on your needs, providing more flexibility for continuous use.
Thank you for your continued support and for helping us improve Fotor.
I signed up two days ago. The site is beautifully designed. It is engaging and eye catching.
I had a few issues when I started. I tried the baby generator and the age progression tools. I had some minor issues and contacted the support team. Within four hours (I had signed up at 5am) I had a replay with easy to follow instructions. Then I had another problem, I signed up with the wrong email. I contacted support again. Within two hours they replied and told me that they had updated it to the correct one.
I highly recommend this website to others that are looking for this type of work. The overall score may be below 4 stars, but I give it 5 stars because the site is easy to use, the support staff is top notch and the cost is low compared to others.
Fotor 回复2026-08-26
Hi Heatherann, thank you so much for your wonderful feedback and for sharing your experience with Fotor! We’re delighted to hear that you enjoy our website design, features, and overall experience.
Your satisfaction and trust mean a lot to us. We’ll continue working hard to improve our products and provide better tools and support for our users. Thank you for recommending Fotor!
I am not sure what Fotor is but the charged me over 300.00 a week and a half ago. I am sure that at some point in the past I signed up for it and used it. I received no email alerting me to an upcoming renewal. I contacted them immediately asking for a cancellation and a refund. They agreed to refund $130.00. Saying it was 60% of the last invoice. Apparently the charge was 2 invoices. They said they were being generous since the service is rendered as soon as the card is charged. I asked what the service was and never got an answer. I asked for details on how the service deteriorates and loses its value so quickly that refunds cannot be issued. I received no answer. I asked that the 300.00 plus be prorated based on the time I was charged, the term of the service, and the time I asked for a refund and they refused. Just an untrustworthy, duplicitous company. It is not their fault that I have no idea who they are or what I used them for in the past, but most companies send reminder emails when a subscription is coming up. And most would not be so greedy with a refund request.
Fotor 回复2026-08-13
Hi David, we’re sorry to hear about your frustration and we understand your concerns regarding the charge and refund process.
We’d like to clarify that our customer support team will always provide detailed explanations regarding the subscription, billing, and refund policy. We always aim to be transparent and provide all available information to our customers.
If you still have questions or feel that any part of the refund decision has not been fully addressed, we would be happy to escalate your case to our supervisor team for further review and assistance. Please feel free to contact us at [email protected], and we’ll make sure your concerns are carefully looked into.
Thank you for your patience and understanding.
Do not use Fotor – terrible subscription experience
I strongly recommend avoiding Fotor.
My annual subscription was automatically renewed. I received no advance notification or reminder about the upcoming renewal. As soon as I noticed that Fotor was attempting to charge me, I contacted them and asked to cancel the subscription before the payment was successfully taken from my account.
Despite this, the renewal payment was still charged.
I have not used the renewed subscription at all, yet Fotor refused my refund request and simply referred me to their “no refund” policy.
I find this subscription practice extremely unfair and the customer service response unacceptable.
If you are considering subscribing to Fotor, I strongly recommend that you think twice and be extremely careful with their automatic renewal policy.
Fotor 回复2026-08-12
Hi Celia, we’re truly sorry for the inconvenience and understand your frustration with the subscription experience.
Fotor subscriptions are set to automatically renew unless canceled before the renewal date. As a recurring subscription service, renewal reminders may not always be sent, so we recommend users regularly check and manage their subscription settings, especially when using multiple accounts or login methods.
We appreciate you sharing your feedback. Please contact us at [email protected], and we will escalate your case to our team for further assistance. Please also keep an eye on your email for updates from us. Thank you for your understanding and patience.
SCAM! THEY WILL TAKE YOUR MONEY WHEN YOU CANCEL YOUR FREE TRIAL
DO NOT USE THEM! THEY WILL TAKE YOUR MONEY EVEN IF YOU CANCEL
I had a 7 day FREE trial, which I cancelled within the 7 days. They converted my account early and processed the payment before this had even ended!!
They've admitted to charging me early and still refusing to refund!
Their email states - The subscription was initially started with our 7-day free trial, and the renewal was automatically processed after the trial period ended because the subscription remained active at that time.
THIS IS A LIE! I cancelled on the 7th day and they had already changed my account and charged me. Paypal transaction shows that they had charged the payment 9 hours prior to the trial ending.
I just hope that PayPal will review all the evidence i have provided and refund me.
AVOID AT ALL COSTS BECAUSE THEY JUST WANT YOUR MONEY AND DO NOT CARE ABOUT CUSTOMER SERVICE OR YOUR RIGHTS.
Fotor 回复2026-08-10
Hi Kat, we’re sorry to hear about your experience and understand your concerns regarding the trial period and the charge.
We’d like to clarify that the subscription renewal time is determined by the subscription system and may vary depending on the payment platform, account settings, and the exact time the trial was activated. In some cases, the payment may be processed shortly before the trial end time to ensure uninterrupted access if the subscription remains active.
If a subscription is successfully canceled before the renewal is processed, no further charges will be made. However, if the cancellation was completed after the renewal payment had already been initiated, the charge may still go through.
We take billing concerns seriously and would be happy to review your case in detail. Please contact us at [email protected] with your account details and payment information, and our team will check the subscription timeline and cancellation records to provide further assistance.
We apologize for any confusion or frustration caused and appreciate the opportunity to look into this matter.
250$ a month and I’m waiting in a queue to edit a pic? Wtf
Fotor 回复2026-08-10
Hi Christopher, we’re sorry for the inconvenience and understand how frustrating it can be.
Could you please let us know which feature or editing tool you were using when you encountered the queue? The queue system is designed to help maintain stable service and ensure requests can be processed properly. Our team is continuously working to improve server capacity and processing speed, especially during periods of high demand.
We appreciate your patience and feedback. If you continue experiencing unusually long wait times, please feel free to contact us at [email protected] with details of the issue, and we’ll be happy to look into it further.
Unauthorized charges and refused refunds – unacceptable billing practices
I noticed charges from Fotor for a service I never signed up for in the first place. After discovering the charge, I immediately canceled the subscription to ensure no further transactions would go through. Despite canceling, Fotor billed me again. When I reached out to their customer support team to explain the error and request a refund for these invalid charges, they completely refused to return my money. Charging for unrequested services, continuing to bill after cancellation, and denying refunds is completely unacceptable. Be extremely careful before giving this company your payment information.
Fotor 回复2026-08-06
Hi Cezanne, we’re so sorry to hear about your experience and understand your concerns regarding the charges. We take your billing issues seriously and would like to help review your case further.
Please note that if you started a trial or subscription on multiple platforms (such as Apple App Store, Google Play, or the Fotor website), each subscription is managed separately. To prevent future charges, you need to cancel the subscription on every platform where it was activated.
Please contact us at [email protected] with your account details and payment information (such as the transaction date and order details). We will escalate your case to the relevant team for further investigation and assistance!
claim to be free and without registration but wont let you donwload until you start a trial :DD
Fotor 回复2026-08-04
Hi, we are sorry for any confusion. We’d like to clarify that Fotor does offer free features, and users can download their edited images for free with supported functions. Some advanced features and AI tools require a subscription due to the resources needed to provide them. We appreciate your understanding and will continue working to make the available options clearer for users. If you have any questions, please feel free to contact us at [email protected]!
DO NOT GIVE THEM YOUR CREDIT CARD NUMBER!
The free trial is a scam and you will be charged!
I canceled 2 days before the end of the trial period and was still charged.
The company's reply below is disingenuous. I've already contacted the company several times and they have no desire to fix this.
Fotor 回复2026-08-03
Hi Joel, we’re sorry to hear about your experience. Please note that trial terms and cancellation policies may vary depending on the platform and subscription method. Subscriptions made in the app are managed through the App Store, while subscriptions made on our website are managed separately on our official site. Cancelling a subscription on one platform does not automatically cancel it on the other.
In addition, some users may have more than one account (for example, using guest access in the app and a logged-in account on the website), which can make active subscriptions harder to identify. As a result, users may not realize that multiple subscriptions are still active or which payment method was used.
We’d be happy to check your case and assist with any billing concerns. Please contact us at [email protected] with your account details and payment information (please do not share your card number), and we’ll help investigate!
Last year I needed a reliable photo editing app with AI capabilities and fotor proved it is the right thing. Also the yearly subscription is reasonable in today's market.
Fotor 回复2026-08-13
Hi Petar,
Thank you so much for your positive feedback! We’re delighted to hear that Fotor has been a reliable choice for your photo editing needs and that our AI features have been helpful to you.
We’re also glad that you find our yearly subscription valuable. We’ll continue improving our tools and services to provide a better creative experience for all our users.
Thank you for choosing Fotor, and we hope you continue enjoying your editing journey with us!
Canceled my subscription and after being confirmed that it was indeed canceled, was then charged $39.99 3 weeks later!
Fotor 回复2026-07-29
Hi, we’re truly sorry for the confusion and frustration this situation has caused, and we’d like to clarify this transparently for all users.
This issue can occur when subscriptions exist on different platforms. Subscriptions made in the app are managed through the App Store, while subscriptions made on our website are managed separately on our official site. Cancelling a subscription on one platform does not automatically cancel it on the other.
In addition, some users may have more than one account (for example, using guest access in the app and a logged-in account on the website), which can make active subscriptions harder to identify. As a result, users may not realize that multiple subscriptions are still active or which payment method was used.
This is absolutely not our intention, and we are continuously improving our product to make subscription status clearer across platforms. Please contact us at [email protected], and our support team will help you check all active subscriptions and guide you on how to resolve the issue properly, including next steps for resolution.
We appreciate your feedback and thank you for helping us improve.
Fotor is very user friendly. I am a hobbyist, new to photo editing and had a blast working with this. Lots of ways to edit and change your image. The free trial was great, customer service was excellent.
Fotor 回复2026-08-13
Hi Lyn, it’s great to know that you had fun exploring the editing tools and features! We truly appreciate your support and are happy that our customer service team could assist you. We hope Fotor continues to inspire your creativity and help you create more amazing images!
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