Fotor is a leading global online photo editor founded in 2012. With more than a decade of expertise in photo editing and graphic design, Fotor has evolved into a comprehensive AI-powered creative platform spanning AI image generation, AI video creation, and conversational AI-assisted workflows.Today, Fotor serves more than 800 million users across 200+ countries and territories and processes 3.05 million images and videos worldwide each day. Building on this global scale and deep expertise in visual processing, Fotor has unveiled its AI Vibe Marketing Platform. Through Product Visuals and Growth Visuals, the platform helps businesses streamline product imagery, marketing campaigns, and social content creation at scale
Most reviewers were somewhat happy with their experience overall. Customers frequently mention that the platform is extremely user friendly and straightforward for beginners who want to edit their personal images. People really enjoy experimenting with the various creative tools to produce fun visuals and interesting digital design projects.
Some reviewers were not happy with unexpected charges linked to the auto renewal policies and billing terms. Consumers also shared frustration regarding credits expiring too quickly and difficulties managing their active subscriptions over time. Others noted occasional technical bugs with specific photo editing functions like erasing backgrounds or upscaling images.
I remember discovering the Fotor app many years ago, back when AI didn’t exist yet and it was just photo editing! I was drawn to it by the simplicity of using its options, the good results achieved at a low cost, the great interactivity, excellent for restoring old family photos or colouring them! With the arrival of AI, I also tried the short animations derived from a photo and was absolutely amazed at what they could achieve! Obviously, not everything was perfect, there are still things to improve, but they are very realistic! Probably there is still something to correct and review in the interaction and discussion with the AI agent, but I am sure it will happen in the near future! For me, this app is currently the best, especially in terms of the balance between cost and quality! As for interaction with the technical support team, the operator was exceptionally pleasant, polite and understanding!
Fotor 回复2026-07-24
Hi Ovidiu. It’s wonderful to hear that you’ve been with Fotor since the early days of photo editing and have enjoyed seeing how the app has evolved over time. We’re especially happy to know that features like restoring old family photos, colorizing images, and creating AI animations have brought you new creative experiences.
Your feedback means a lot to us. We’re continuously working on making Fotor more intuitive, powerful, and enjoyable for everyone.
We’ll also share your kind words with our support team — they’ll be delighted to know their efforts made your experience better. Thank you again for your long-time support and for being part of Fotor’s journey!
Avoid at all cost. If you so much as look at this software then you may be in line for an unpleasant surprise in the form a subscription deduction form your credit card. Despite the companies claims for refund if not satisfied they are unfounded and without substance. Do not expect much from customer support, I suspect it is a BOT so do not expect anything useful. I do not even know what they have charged me for, furthermore they refused a refund. The performance of the app is average at best. There are much better alternatives on the market, avoid.
I did raise a dispute with my bank which promoted Fotor to issue a refund which is what should have happened in the first place.
Fotor 回复2026-07-23
Hi Terry, we’re truly sorry to hear about your experience and understand your concerns. Regarding the subscription charge, it may have happened if a free trial was started but not canceled before the trial period ended. This automatic renewal process is in place so that users who choose to continue their subscription can enjoy uninterrupted access to membership features.
We sincerely hope we can have the opportunity to look into this for you. Please contact us at [email protected] and mention that you found us through Trustpilot, along with your account details, so we can review your subscription and provide assistance.
We’d also like to clarify that our customer support team is made up of real people, not bots. We truly value every user’s feedback and will do our best to help resolve any concerns. Thank you for sharing your experience with us.
I used Fotor for a year. It was a great experience. Would highly recommend.
I needed to pause, so I canceled the autorenewal but after the date of payment and got autocharged. I contacted them explaining the problem and mentioned that I havent used any credits.
They promptly address the grievance and refunded the amount. Really helpful.
Fotor 回复2026-07-23
Hi Shailesh, thank you so much for sharing your experience with us! We’re glad to hear that you enjoyed using Fotor and that our support team was able to assist you with your subscription concern.
Fotor always put our customers’ experience first and are committed to providing fair and transparent service. We would never intentionally withhold or improperly charge our users. When issues arise, our goal is to understand the situation and help find the best possible solution.
Your trust and feedback mean a lot to us and encourage our team to continue improving our products and services. We truly appreciate your support and hope to welcome you back whenever you’re ready.
The platform is very difficult to use and often doesn't understand prompts, even when they're reworded in multiple different ways. The results are inconsistent and hit-or-miss, which made it frustrating to work with.
I also wasn't aware that I was signing up for an annual contract with no option to cancel early. As a result, I'm now paying monthly for the next year for a product I'm unhappy with and won't be using.
Unfortunately, my experience with customer support was also disappointing. They were unwilling to accommodate my situation or offer any flexibility.
Overall, I would not recommend this product and would not use it again.
Fotor 回复2026-07-16
Hi Zoe, we're truly sorry to hear about your experience, and we'd appreciate the opportunity to make things right. Could you please contact us again? We'd like to escalate your case for further review and see if we can offer a more flexible solution. We truly value your feedback and hope to have the chance to improve your experience.
FOTOR has provided the best customer support. I had some issues with payment and refunds, and the support team was extremely responsive—one of the best customer support experiences I've had in my professional career.
Fotor 回复2026-07-14
Hello! Thank you so much for your kind words! We're truly delighted to hear that. Providing prompt, helpful, and caring support is always our goal, and it means a lot to know your experience stood out. We sincerely appreciate your support and look forward to continuing to provide you with the best experience at Fotor!
Bad all around. Editing tools didn’t perform the way they needed to, and the trial I was signing up to was supposed to be a free trial, then a small monthly fee. I almost had a heart attack when I saw almost 100 USD for a service that didn’t work as a recurring charge. I cancelled this service, but don’t waste your time. It isn’t even worth the free trial.
Fotor 回复2026-07-06
Hi Kelly, we’re sorry to hear that. Before starting the trial, you can choose your preferred renewal method (monthly or annual) and select a specific plan(pro/pro+/max). If no choice is made, the system defaults to the annual plan, as it offers better value. We understand your situation; if you wish to change your plan or need further assistance, please contact [email protected] to handle the upgrade for you! Looking forward to your message.
Disreputable company.
Do not sign up for the free trial.
You will be charged even if you cancel and the refund process is a nightmare.
Fotor 回复2026-07-06
Hi Joel, we’re truly sorry for the confusion and frustration this situation has caused, and we’d like to clarify this transparently for all users.
This issue can occur when subscriptions exist on different platforms. Subscriptions made in the app are managed through the App Store, while subscriptions made on our website are managed separately on our official site. Cancelling a subscription on one platform does not automatically cancel it on the other.
In addition, some users may have more than one account (for example, using guest access in the app and a logged-in account on the website), which can make active subscriptions harder to identify. As a result, users may not realize that multiple subscriptions are still active or which payment method was used.
This is absolutely not our intention, and we are continuously improving our product to make subscription status clearer across platforms. Please contact us at [email protected], and our support team will help you check all active subscriptions and guide you on how to resolve the issue properly, including next steps for resolution.
It won't let me sigh up even when I clear my cache and make sure I have good internet connection and I really wanted to edit something I've tried signing up 100 times and it's not working I just wanted to make a pic of me and some Harry Potter characters and now I can't!
Fotor 回复2026-07-01
Hi Danielle, we're so sorry to hear you're having trouble signing up. Could you please let us know what happens when you try to register? For example, do you see an error message, does the page keep loading, or does nothing happen? Please contact us at [email protected] with any screenshots, we'll investigate this and help you get it resolved as quickly as possible!
I payed for the Pro Version and its a shame that you lose your credits after all. Day per day until you forced to rebuy something that you should have. Good Programm yes but its like i give somebody 5$ to bring me a coffee and he drink it out before it reach my table. sorry. this is kind of scam in my eyes.
Fotor 回复2026-06-26
Hi Caroline, we’re sorry for the confusion and frustration this has caused.
Membership credits are valid for 5 months, and they will remain available within that validity period as long as they are part of your subscription. In addition, we also provide activity-based credits, which are intended to be used promptly after being issued.
We encourage users to check and use their credits in time to avoid expiration, and we’re continuously working to make the credit system clearer and easier to understand. If your account shows anything unusual or if you believe credits were not applied correctly, please contact at [email protected] — we will be happy to escalate and review your case further for you!
I have never knowingly subscribed to this site and was charged $39.99 - are you guys (at Fotor) serious??? I reached out to customer service and they were, IMO, not responsive and not nice - I am disputing this charge with my credit card company - AWFUL EXPERIENCE
Fotor 回复2026-06-16
Hi there, we’re sorry for the frustration this has caused. All subscriptions are user-initiated and require authorization at the time of purchase. However, we understand that sometimes users may not recognize the charge or may have multiple accounts or platforms linked to different payment methods. If you did not knowingly subscribe, please contact us at [email protected] with the charge details, and we will escalate your case for a full investigation as quickly as possible. We are here to help resolve this for you and appreciate your patience.
NOT free, yet another "monthly for life" piece of software
The string they give the search engine states it is free.
It is a monthly subscription and labeling as free is an outright lie. It asked me to sign in, then blocked me with a panel to select which monthly subscription to choose.
I don't know how well the tool works as I disconnected after that.
Thank you for your reply, but when I had tried to print I could not without paying. So maybe some features are free, and no print is no go for me.
Fotor 回复2026-06-15
Hi Rusty, thank you for your feedback. Fotor is available for free, and our free plan also allows for many creative tasks and edits. But some advanced features require a subscription. Currently, we offer a free version that allows users to access basic editing tools and certain AI features. If you would like to use more advanced features, export in high resolution, or enjoy higher AI usage limits, you will need to subscribe to Fotor member. If you have any misunderstandings or issues, please feel free to contact us at [email protected] so that we can assist you.
They make their money off of people forgetting to cancel their free trials. Its basically their business model. Americans lose 30 billion dollars a year from subscriptions that they dont want or need. Yall know exactly what your doing and then you use words to make it seem like your doing something to help us. Scum of the earth.
Fotor 回复2026-06-12
Hello, thank you for sharing your concerns. The free trial is designed to give users full access to premium features before making a decision. Like many subscription services, the trial automatically converts to a paid subscription when the trial period ends. This is intended to ensure that users who wish to continue enjoying premium features can do so without any interruption to their service.
The trial duration, renewal terms, pricing, and cancellation instructions are displayed on the subscription page before activation. Users can cancel at any time during the trial period through the same platform where the trial was started (such as the App Store, Google Play or our official website) to avoid future charges.
We appreciate your feedback and are always working to improve the user experience. If you have any questions about your subscription, please feel free to contact us at [email protected], and we'll be happy to help.
free credits are reward points changed now they have to be used in one day rather than accumulative credits, not good practice to keep people loyal to your products when other companies do not do this! and changing the rules halfway through the contract is not good for selling a product!
Fotor 回复2026-06-15
Hi Stan,
Thank you for being a long-term user and for sharing your honest feedback regarding the recent update to our free reward points system.
We sincerely understand your frustration.We want to clarify that while core paid subscription benefits remain completely unchanged, the free daily reward points mechanism was updated to optimize our system resource distribution and encourage more active, daily creative workflows.
However, we completely hear you: the transition felt abrupt, and we apologize for the negative impact this has had on your user experience.
Your feedback about how this affects user loyalty is incredibly valuable. We have shared your review directly with our product and user growth teams to review how we communicate future policy updates and structure our reward systems. We appreciate your patience and thank you for helping us improve.
I am extremely disappointed with this company's customer service and billing practices.
I contacted them immediately after my annual subscription renewed and explained that I did not intend to renew and would not be using the service at all. The renewal had occurred just one day earlier, yet they refused to provide a refund.
What made the experience even worse was that instead of showing any flexibility or goodwill, they tried to negotiate a partial refund and suggested I should pay for part of the year despite not planning to use the service whatsoever. Charging a customer for a service they will never use simply because they missed a cancellation deadline by a single day feels unreasonable and customer-unfriendly.
Companies that value long term customer relationships understand that mistakes happen and that common sense should prevail in situations like this. Unfortunately, that was not my experience here.
If you're considering subscribing, be aware that if your renewal slips through, even by a day, you may find very little willingness to work with you. Based on my experience, money appears to be more important to them than treating customers fairly.
Fotor 回复2026-06-15
Hi Eric,
Thank you for sharing your feedback. We are sincerely sorry for the frustration and disappointment this annual renewal has caused you.
Our annual subscription is designed with an automatic renewal feature to ensure our users enjoy seamless, uninterrupted access to our premium features and cloud storage for their continuous workflows. However, we completely understand that in a busy schedule, renewal dates can easily slip your mind, and it is incredibly frustrating to be charged for a service you no longer intend to use.
While we must adhere to our standard terms regarding processed renewals and are unable to issue a refund, please know that your feedback has been heard. It is never our intention to make our users feel unheard or unfairly treated.
To show our goodwill and support you during this transition, we have ensured your account is downgraded so no future charges will occur, and we would like to offer you [a complimentary package of Fotor credits or a premium gift voucher you can transfer to a friend] as a token of our appreciation for your patience.
We are continuously working to improve our user experience and make our subscription management as clear as possible. If you are open to discussing how we can best support you within our current options, please contact us directly at [[email protected]].
Fotor was ok, with a few glitches on its image generator which resulted in me having to force shut down and restart. That was until it updated its safety system and started flagging ALL of my creations as NSFW with the "sensitive content detected" error message. All of my content is clean, yet fotor thinks it's "explicit". This is NOT okay. So, until they decide to fix this, I'd suggest you take your custom elsewhere. Such a shame because the quality of photos and videos created with some of the styles is actually quite good.
Fotor 回复2026-06-15
Hi Emily,
We are glad to hear you appreciate the quality of our photo and video generation, we are sincerely sorry for the extreme frustration our recent safety system update has caused you.
Please rest assured that our technical and product teams are actively fine-tuning the safety AI model to reduce these misclassifications as we speak. Your feedback is crucial in helping us spot these flaws.
We would love to look into the specific styles or prompts you were using to help our team fix this issue faster. If you are willing, please contact our support team at [[email protected]] with some details or screenshots of the errors. We want to ensure Fotor becomes the smooth, reliable tool you deserve.
Do not get tricked with the free trial. Even if you cancel, they will charge you for a one year subscription and will not refund! They're are better options easily available that do the same thing.
Fotor 回复2026-06-15
Hi Joel,
Thank you so much for sharing your feedback with us!
We’d like to clarify that once a subscription is canceled, it will not renew automatically.
Additionally, since we offer subscriptions through multiple channels (e.g., Apple App Store, Google Play, our website, etc.), each subscription must be canceled in the same channel where it was originally purchased. Please ensure that subscriptions across all channels are cancelled.
We’ve used Fotor for a number of years, they have provided many useful tools at extremely affordable price. It has saved us countless hours. Highly recommended
Fotor 回复2026-06-15
Hi BG,
Thank you so much for being a loyal user of Fotor for a number of years, and for taking the time to share such a heartwarming review!
Knowing that our tools have saved you countless hours and provided great value is the ultimate reward for our team. We are incredibly proud to be a part of your creative journey over the years.
Thank you again for your highly recommended support—it truly motivates us to keep improving!
Hi Hariyanto Sun,
Thank you for sharing your feedback with us! We’re so glad to hear that you find Fotor a great tool for your needs. :)
Happy creating!
Does not work on a Chromebook - Crashes Regularly.
Fotor really does not work well on a Chromebook. If you use the Ai features it seems to max out your memory causing application crashes in file folders, your browser and other areas when itself crashes. You will lose all your edits. This has been verified over two separate Chromebook platforms. It is not worth the cost unless you need to use some of the specific Ai features. I have cancelled my subscription due to its poor behaviour.
Fotor 回复2026-06-15
Hi David,
Thank you for taking the time to share your technical feedback. We are sincerely sorry for the frustrating experience you had with application crashes and lost edits on your Chromebook platforms.
Fotor is designed to support ChromeOS, and standard workflows typically run smoothly across various web environments. Your detailed observation regarding the AI features maxing out memory is incredibly valuable to our engineering team. It suggests there may be a highly specific compatibility or hardware acceleration conflict occurring under certain device configurations.
While we completely understand and respect your decision to cancel your subscription due to this disruption, we want to ensure this is thoroughly investigated.
Our technical team would be highly grateful to learn more about your specific device specs (such as RAM and ChromeOS version). If you are open to helping us isolate this bug, please contact us directly at [[email protected]] with reference to this review.
Very Disappointed – Unclear Billing, No Notice, and Poor Support
I am very disappointed in Fotor. They withdrew funds from my PayPal account without any advance notice, and they did it the day before the renewal date, which gave me no opportunity to cancel in time.
Their customer support contact information is not visible in the app or settings, and it took unnecessary effort to even figure out where to reach them. When I finally found the correct place to submit a request, they required excessive information and documentation. Even worse, the system repeatedly disconnected me in under a minute, saying the process was “taking too long,” which made it impossible to complete the request.
On their chat, when I mentioned filing a resolution request with PayPal, they tried to discourage me by saying it would “drag the process on for 1–2 months or more.” This felt unprofessional and dismissive, especially since I received no renewal notice and contacted them immediately.
Overall, the lack of transparency, the difficulty accessing support, and the way they handle billing issues have left me extremely dissatisfied.
Fotor 回复2026-06-15
Hello Lil C,
Thank you for sharing your detailed feedback. We are sincerely sorry for the immense frustration and difficulties you experienced with our renewal timing, support accessibility, and chat communication.
To clarify the billing timing, many payment gateways (including PayPal) process recurring subscription renewals 24 hours prior to the exact deadline to ensure continuous service and prevent account expiration.
We also sincerely apologize for the technical difficulties you encountered when trying to submit a request. Our system should never repeatedly disconnect you, and we are sharing your report directly with our IT and product teams to investigate this interface glitch and make our support entry points much clearer within the app.
Regarding our chat support's mention of the PayPal resolution process, we apologize that the explanation felt unprofessional or dismissive. Our team's intention was to provide a transparent timeline, as official third-party payment disputes typically do require 30 to 60 days for banking institutions to investigate and finalize, whereas direct internal reviews are usually faster.
While we must adhere to our standard terms regarding processed renewals and are unable to issue a refund, your feedback has highlighted several critical areas where our communication and support flow need improvement. We appreciate your patience and are using your insights to refine our user experience.
VanceAI Technology
Canva
Picsart
OpenArt 
Reface
picwish.com
Topaz Labs
Pixelmator Team