Fotor is a leading global online photo editor founded in 2012. With more than a decade of expertise in photo editing and graphic design, Fotor has evolved into a comprehensive AI-powered creative platform spanning AI image generation, AI video creation, and conversational AI-assisted workflows.Today, Fotor serves more than 800 million users across 200+ countries and territories and processes 3.05 million images and videos worldwide each day. Building on this global scale and deep expertise in visual processing, Fotor has unveiled its AI Vibe Marketing Platform. Through Product Visuals and Growth Visuals, the platform helps businesses streamline product imagery, marketing campaigns, and social content creation at scale
Most reviewers were somewhat happy with their experience overall. Customers frequently mention that the platform is extremely user friendly and straightforward for beginners who want to edit their personal images. People really enjoy experimenting with the various creative tools to produce fun visuals and interesting digital design projects.
Some reviewers were not happy with unexpected charges linked to the auto renewal policies and billing terms. Consumers also shared frustration regarding credits expiring too quickly and difficulties managing their active subscriptions over time. Others noted occasional technical bugs with specific photo editing functions like erasing backgrounds or upscaling images.
No grace period on auto renewals, so if the subscription auto renews and you miss it by a few days, youre out of luck.
Customer service will not refund unlike many other subscription brands, even if you have not used it after the renewal.
Subscription required to do anything useful and that's how they trap you. I didn't use it for a year, forgot about it and it just renewed, so I asked for a refund and was told this is our fee model, sorry.
You can do everything they offer for free now elsewhere. Don't be trapped like I was.
"Free AI LinkedIn Photo Generator" - You are full of s**t. It costs $20. I can pay $20 but I don't support companies that lie to get my money. So instead I am spending $35 with tryitonai.com - they are upfront about the cost and I reward companies that are transparent.
Cheaters! Canceled within the free trial period and still had a bad time trying to get a refund from them. Settled at a lower refund just not to waste my time anymore. Still mad and highly recommend not to deal with them.
Fotor 回复2025-11-13
Hi Alex, we’re very sorry to hear about your experience and apologize for any inconvenience this may have caused. We’d like to clarify that our service operates on a subscription model, with payments processed securely through trusted platforms such as PayPal and Google Pay and so on. Charges only occur when a subscription remains active. We recommend checking if there might be more than one account to ensure all subscriptions are properly canceled. Thank you for your understanding.
Very disappointing customer service — no flexibility or goodwill, even with an immediate request.
Fotor 回复2025-11-11
Hi V_Valentia_V!Thank you for taking the time to leave a review, and I’m truly sorry to hear about your disappointing experience. We offer email support, and typically you will get a response with 1 working day. Waiting time will be longer for the complicated issue. Please email us at [email protected] if you have any query when using our service. We are here to help.
If you don't want to let the users to do the free trails. It doesn't even generate a single image then why you have kept that feature.
Fotor 回复2025-11-11
Hi Kumbhakarn Lankapati,
So sorry the free trial let you down! We truly value your time and excitement to try us out.
Please drop us a quick email at [email protected] with your account email, and we’ll personally reply to check if there is any technical issue and get those images generated and make this right for you.
Thank you for giving us the chance to fix it—we’re here to help!